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The Westin Richmond

Expedia.comUS$204*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$204*
US$204*
US$204*
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The Westin Richmond
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676 Reviews from our TripAdvisor Community

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Showing 672: English reviews
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Munich
Reviewed 3 days ago NEWvia mobile

This is my third stay at this hotel. I am a SPG Platinum Ambassador. This early afternoon when I checked my reservation, I was satisfied that my status was honored and I was upgraded to a suite. Upon check-in, I was downgraded again. Very disappointing that this hotel does not appreciates its best customers. Next time in Richmond, I will...

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Helpful?
Thank BoboandMimi
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear BobandMimi, thank you for your recent stay. I am very sorry to hear that we were not able to keep the "complimentary" upgrade we initially set up for you. Having been sold out, we had an in house SPG guest decide to not check out of their suite, thus making your upgrade unavailable. All other suites were accounted for...

New York City, New York
HOTEL’S FAVOURITE REVIEW
Reviewed 23 March 2017

This is a superb hotel in every regard. The rooms are luxuriously comfortable, always sparkling clean, and the beds are as wonderfully comfortable after a long drive. The hotel staff is always helpful, very accommodating, terrifically trained and professional yet congenial. During our last stay, Amanda was terrifically helpful. The lounge area is comfortable and eye catching. The bar is...

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Helpful?
Thank mark r
About Hotel's Favourite Review
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Mark R, thank you for your recent stays with us and for your loyalty in choosing The Westin Richmond when in town. I am grateful for your great review and 5-star rating. Thank you for taking note of our hotel, amenities and above all, excellent service. I am glad to hear that Amanda and Trevor provide great service. Thank...

Buford, Georgia
Reviewed 6 days ago NEW

This is a great Westin property... no doubt about it!! I'm in town for the weekend checking out the area ahead of my relocation to Richmond in June. From the moment we arrived, it has been nothing but a great experience. We were given a warm welcome by Andy, who provided us with an early check in and a great...

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Helpful?
Thank atlantacmh
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Atlantacmh, thank you for your recent visit. I am glad to hear you enjoyed your stay and we thank you for the generous 5-star review and comments. I am glad to hear that Andy and Trevor made a great impact on you as well as the rest of our hotel staff, services and amenities. Congratulations on your move to...

Reviewed 1 week ago

The Westin RIchmond is our family's favorite get away. The staff are the friendliest..they remember us each time we arrive and leave. The rooms and the heavenly beds are unbelievable...The Food is Amazing...Very healthy meals...organic food. The water system in the hotel is purified water. When I walk into this hotel I feel like I am thousands of miles away...

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Helpful?
Thank Arleen W
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Arleen W, thank you for staying with us again and for taking the time to write a generous review of your experience. I am so pleased to hear that we continue to make a positive impact on your travel and I thank you for taking note of our associates friendliness, our great rooms and terrific food. We look forward...

South Carolina
Reviewed 2 weeks ago via mobile

This is a beautiful Westin with friendly staff. We stayed on the club floor which was very quiet and had two connecting rooms--highly recommend when traveling with family. My teens enjoyed both the evening hors d'oeuvres and the morning breakfast. We also like having access to bottled water, tea, etc until 10 pm. The gym has treadmills, three ellipticals, and...

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Helpful?
Thank Bluewater777
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Bluewater777, thank you for your recent stay and glowing 5-star review. I am happy to hear you and your family enjoyed our hotel services and friendly staff, especially the Club Level lounge, Westin Workout Studio and the Westin Heavenly shower. We look forward to welcoming you back again soon. Be well, Feliks Schwartz - General Manager

Briarcliff Manor, New York
Reviewed 2 weeks ago

Very friendly staff, clean and wonderful amenities. Very close to University of Richmond, Carytown, many shopping possibilities, Starbucks, and downtown Richmond. The staff is very accommodating if you need assistance or directions.

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Helpful?
Thank Jeminbcm
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Jeminbcm, thank you for staying with us and for the 5-star rating. I am glad you appreciated our hotel's central location. Thank you for taking note of our amenities, friendly staff and hotel cleanliness as we take great pride in all of these which makes us one of the highest ranked Westin's in the Americas. We look forward to...

Severn, Maryland
Reviewed 2 weeks ago via mobile

My son and I stayed here when we went to Richmond for business at VCU. I'm very picky when it comes to hotel stays, but this hotel and rooms are super clean, friendly staff, and affordable. It also helps that its close to VCU. We will definitely stay here whenever we come to Richmond. I highly recommend to anyone!

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Helpful?
Thank Nikki R
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Nikki R, thank you for staying with us while visiting VCU. I am happy to hear that we made a great impression and that you have found a new home away from home when in Richmond. We appreciate the great review and generous comments and look forward to your return. Be well, Feliks Schwartz - General Manager

Washington DC
Reviewed 2 weeks ago

The Westin in Richmond is a very nice place and I had a club level nice suite with king sized bed in a separate room area, living room with pull out sofa bed, 2 flat panel TVs in these rooms and a kitchenette area with small fridge and microwave. The bath area was quite large with both a separate tub...

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Helpful?
Thank Stacy S
La Crosse Va
Reviewed 4 weeks ago

This was our third stay over the last 2 years. There is no other hotel that compares with the customer service. Management has the best employees in every service. We cannot say enough about front desk gentleman Hunter. He always makes sure everything is perfect. Room service was delicious. Never hesitate in making this hotel your selection. We can't wait...

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Helpful?
Thank saylors
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Saylors, thank you for your loyalty and for the great 5-star rating and review. We appreciate your business and generous comments. I will be sure to congratulate Hunter for his service as well. We look forward to seeing you again next time. Stay well, Feliks Schwartz - General Manager

Woodstock, Virginia
Reviewed 4 weeks ago

Stayed here from the Commonwealth annual Autism conference. The rooms were clean. The beds were comfortable and the bathroom was bigger then average then a normal hotel room. Loved the shower, it had a nice shower head with a lot of water pressure. My only complaint on the room,was it had a refrigerator, but not a microwave. The gym was...

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Helpful?
Thank Amber K
WestinRichmond, General Manager at The Westin Richmond, responded to this review

Dear Amber K, thank you for your recent stay with us during your conference. I am glad you enjoyed the hotel overall. We did add fridges to our rooms this past year but for various reasons, we were not able to add microwaves. In the future, should you ever need any assistance microwaving something, we would be happy to assist...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to The Westin Richmond Hotel conveniently located on Broad Street just off of Interstate 64 at Reynolds Crossing. ... more   less 

Additional Information about The Westin Richmond

Address: 6631 W Broad St, Richmond, VA 23230-1723
Region: United States > Virginia > Richmond
Price Range: $272 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Richmond 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
The Westin Richmond Hotel Richmond
Hotel Style:
#2 Luxury Hotel in Richmond
#3 Romantic Hotel in Richmond
#3 Family Hotel in Richmond
#6 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Richmond staff and other travellers.
3 questions
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Questions? Get answers from The Westin Richmond staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms we have stayed in are excellent...Heavenly Beds in every room...”
108arleenw, 19 Apr 2017 | Read review
“Higher rooms have better views and suites are comfortable and large for long stays”
stacysY5716LB, 8 Apr 2017 | Read review
“The mini-suites are exceptionally roomy although all the rooms are beautiful.”
markr360, 22 Mar 2017 | Read review
“Our experience was that rooms are alike from an experience point of view.”
Linda01824, 26 Jan 2017 | Read review
“7th Floor was perfect and home to the Club Level.”
onceinawhile31, 13 Jan 2017 | Read review
5 of 5
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US$204* /night
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Westin.comUS$204
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Prices are for 1 room, 2 adults
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