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Omni Richmond Hotel

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#11 of 81 Hotels in Richmond
Certificate of Excellence
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1 room 2 adults 0 children
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Omni Richmond Hotel
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1,784 Reviews from our TripAdvisor Community

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Showing 1,776: English reviews
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Long Beach, United States
Reviewed 2 days ago NEW

From the valet staff, bell hops, front desk, cleaning staff & the manager of hospitality we were treated like GOLD! We were visiting the city of Richmond & the Omni experience make out visit even more delightful! The Omni was a pleasure!

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank maureend713
HOTEL’S FAVOURITE REVIEW
Reviewed 11 March 2017

The only other Omni I had stayed at was in Boston and I believe it was haunted so the Omni brand hotels were not really on my radar. However after my stay at the Omni Downtown Richmond I will FOREVER keep this establishment in mind. This place EXCEEDED my expectations in service!!! Front desk staff were all very friendly and...

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Helpful?
Thank Julie L
About Hotel's Favourite Review
Jay S, General Manager at Omni Richmond Hotel, responded to this review

juloc21, Thank you for your superb review and taking the time to leave us with it! I am very happy to hear that so many of our associates made a fantastic lasting impression on you during your stay with us. I will be sure to share your feedback with the individuals mentioned, and the entire team as well. They love...

Reviewed 2 days ago NEW

The hotel was beautiful. Everyone was super friendly. However, the internet was basically non-existent and absolutely nothing is included with cost of the room. However, the location is in the middle of many great restaurants that we were able to walk to.

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Bethany B
Reviewed 3 days ago NEW

Staff was unhelpful at the front desk and did not provide us with information on the hotel nor the surrounding area. We stayed in Concierge and essentially paid to have a high floor. Our children receive the Kids Club items. We were given no information on the concierge floor. We had to request that housekeeping come after the first day,...

Review collected in partnership with Omni Hotels & Resorts
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Helpful?
Thank Z5680YKheatherr
McLean, Virginia
Reviewed 4 days ago NEW

We stayed two nights in Richmond on a mini vacation, and chose Omni as our stop after visiting Monticello. For the price it looked to be the best option and we were very satisfied. Rooms were fairly large and our king room looked very much like the one in the "professional" picture. The beds were very comfortable and good reason...

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Helpful?
Thank Erik_Virginia
Winchester, Virginia
Reviewed 5 days ago NEW

Always friendly helpful staff. Today it was Keisha who welcomed us at check-in and made sure we were all set for our stay. Room is lovely and comfortable. Higher floor looking out to river provides restful view. We always stay here when in Richmond and have never been disappointed. Great breakfast at Trevi's within the hotel. Good restaurants within walking...

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Thank Tenny B
Fredericksburg, Virginia
Reviewed 6 days ago NEW

The location was excellent, just wished they parked my car indoors for the money I paid. My car was filthy when I got it back from valet parking. It would be awesome if they served a free continental breakfast.the restaurant prices were too expensive

Review collected in partnership with Omni Hotels & Resorts
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Thank GBratton
Reviewed 1 week ago via mobile

What a terrible experience. We stayed here for a conference and thank god because we didn't spend much time at the hotel at all. The only thing nice about this hotel is the name and lobby. We had booked this room far in advance and requested a fridge and microwave if possible. Not only did we not get a fridge...

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Helpful?
Thank Nimit P
Jay S, General Manager at Omni Richmond Hotel, responded to this review

Nimit P, Thank you for taking the time to share your comments. I am very sorry to hear that we fell short of your expectations. We value your feedback and will address the items and improve going forward. It is my hope that you will give us another chance to show the level of service that we are capable of....

Reviewed 1 week ago

Needed a hotel that was pet friendly and this is it. Staff was very friendly and offered a treat for our dog. The beds were comfortable and clean, although I did find a pill on the floor near the bed. The fridge was locked so we couldn't put a bottle of wine in to cool. Went down the hall and...

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Helpful?
Thank Connie H
Jay S, General Manager at Omni Richmond Hotel, responded to this review

Connie H, Thank you for providing feedback from you experience and I'm glad to see our staff were able to take care of you and your dog! It seems we missed on a few key parts of your stay and for that I sincerely apologize. We hope you give us another chance in the future to show you a stay...

Market Harborough, United Kingdom
Reviewed 1 week ago via mobile

I have used an omni hotel in Indianapolis and always been impressed, that's why I chose this one in Richmond. The room was dirty (hair in bath and in tiles, stained carpets, etc). Food options were very limited, mainly used Starbucks and outside restaurants as hotels were so poor. Room service also limited menu. Would not recommend.

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Helpful?
Thank Ian R
Jay S, General Manager at Omni Richmond Hotel, responded to this review

Ian R, Thank you for taking the time to share your feedback with us, I sincerely appreciate it. I apologize that we provided a lackluster experience at our property during your time here. If you would like to discuss your stay in detail, please don't hesitate to reach out to me directly. I hope you will give us a chance...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in the heart of everything that makes Richmond the truly special destination city that it is, Omni Richmond Hotel invites you to experience refined Southern hospitality in an elegant contemporary yet refined and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy the timeless architecture and gas lamp-lined brick streets beckoning from a time gone by. Alive with the vibrant sounds, sights and flavors of the many first-class dining and entertainment venues, the Slip offers guests the true taste of Richmond. The nation's most storied and treasured historical sites and attractions are also just mere minutes away, leaving a remarkable and unforgettable impression on all who visit those cherished sites. ... more   less 

Additional Information about Omni Richmond Hotel

Address: 100 S 12th St, Richmond, VA 23219-4012
Region: United States > Virginia > Richmond
Price Range: $238 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Omni Richmond Hotel 4*
Number of rooms: 361
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Omni Hotels & Resorts, Hotwire, Hotels.com, Travelocity, Priceline, Cancelon, HotelsforEveryone, TripOnline SA, getaroom.com, Jetsetter and HotelQuickly so you can book your Omni Richmond Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Omni Richmond Hotel Richmond
Omni Hotel Richmond
Richmond Omni Hotel
Hotel Style:
#3 Business Hotel in Richmond
#6 Family Hotel in Richmond
#7 Luxury Hotel in Richmond
#8 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Omni Richmond Hotel staff and other travellers.
5 questions
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West Orange, New Jersey
5 months ago
Central PA
over a year ago
Thomasville, Pennsylvania, United States
over a year ago

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Questions? Get answers from Omni Richmond Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd ask to be away from elevators to avoid guest noise, though it was not a significant issue.”
Erik_Virginia, 19 Apr 2017 | Read review
“Select guest members receive free wifi and online check-in option. Seventeenth floor 1715 is a great room.”
TennyB, 18 Apr 2017 | Read review
“I can't help here.”
671ConnieH, 15 Apr 2017 | Read review
“Our room was very comfortable!”
CindyCW, 4 Mar 2017 | Read review
“Ask for a room away from the stairs”
HollyW_12, 10 Feb 2017 | Read review
5 of 5