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Hilton Richmond Downtown

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Hilton Richmond Downtown
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1,397 Reviews from our TripAdvisor Community

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Showing 1,391: English reviews
Richmond, United States
Reviewed 4 June 2016

This Hilton full service Hotel provides excellent service. The location is directly across from the Convention Center and within walking distance to several awesome downtown restaurants and theater venues. The hotel rooms are very comfortable and quiet.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Scott B
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Scott; Thank you for your visit and review. We are glad you enjoyed your time with us ! We hope to see you back soon. John and team.

Blacksburg, Virginia
Reviewed 31 May 2016 via mobile

I travel to Richmond a great deal for business and pleasure. The downtown Hilton is my first choice. It is close to the Capitol, Government offices, and wonderful restaurants. Richmond is changing, becoming more of a foodie destination, that the Hilton is in the middle of everything. The rooms are comfortable. The last time we were there, two weddings and...

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Helpful?
Thank Broadean
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Hello rordam, We are glad that you come to RVA a great deal and make our hotel your first choice for your accommodations. We pride ourself on our friendly staff and empower them to make sure that our guests have everything they need and am glad to hear that this shows! I will pass along your comments to the team....

Chapel Hill, North Carolina
Reviewed 31 May 2016

The hotel is centrally located and just a few blocks from VCU. Check in was fast and the room was great (1 king), spotless and I had a very good night of sleep. Everything was very clean and all the amenities were perfect. My only complain was regarding the service behind front desk. To be precise I was participating in...

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Helpful?
Thank Ricardo_Rivera2014
Jimmy M, Manager at Hilton Richmond Downtown, responded to this review

Ricardo_Rivera2014, Thank you for staying with us during your recent conference and I am glad you were pleased with the check-in process and the room. I am sorry to hear that there were some opportunities with your event and have sent you a personal email to see how we can "Make it Right" for you. We know that you have...

Virginia
Reviewed 30 May 2016 via mobile

The last time I stayed here was about three years ago and the new renovations look good. New rooms and new bathrooms. Very nice. I got a chance to visit the bar a few times over the weekend and I may have the spelling of the names messed up but Marlon was an awesome bartender. He worked each night over...

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Helpful?
1Thank Lea2611
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks so much for your visit and feedback. I was glad to see you had some great service from Marlon, and we'll certainly address the other notes on staff ! Thanks again, count on us to address the notes ! Sincerely, John and team.

Williamsburg, Virginia
Reviewed 30 May 2016

First off, we were well pleased with the friendly and really-wanting-to-help attitudes of the out-front staff, who met us at the car and captured our bags for transfer to inside. This exemplary greetings was consistent throughout our comings-and-goings over the two days. Check-in went well as we were processed without delay. Over the course of a couple of days, the...

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Helpful?
Thank DigiDonD
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear DigidonD; (I like that screen name) Thanks for your recent visit, however I was sorry to hear of some flaws. We'll share this with the team and learn from your comments. I'll send a personal note as well to follow-up on some other details. While there is not a visible "exhaust fan", we do have "exhaust vents" in all...

Fprt Worth, United States
Reviewed 28 May 2016

Booked this room because of the location - close to the Library of VA. Toilet didn't work upon arrival. Called the desk and asked about the laundry. Was told I needed to come to the desk to get quarters, no change machine. Went down several floors to get change, went to my room gathered up my laundry and went up...

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Vickie B
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Vickie; I sent a personal note to address, and do apologize for the noted concerns. While we do provide a washer and dryer for our guests to use, we have detergent available in our pantry in the lobby. We certainly listen to our guests and will consider exceeding our Brand guidelines and have soap in the laundry room in...

Virginia Beach, Virginia
Reviewed 27 May 2016

Very clean, lush hotel. Luxurious as most Hiltons are, right with in walking distance to many attractions. On a busy street , but quiet. Staff are well groomed and nice. Bed is soft, and room is modern and updated. You can't go wrong here.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 644candicew
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thank you for your visit and quality review. You are correct, we are in the Heart of Richmond, and as needed our drivers can take you 2 miles complimentary which gets you to most other areas. We hope you'll come back and see us soon. John and team

Reviewed 27 May 2016 via mobile

I spent 3 weeks at the Hilton Richmond Downtown for business, and I enjoyed every bit of it. The service was wonderful, the staff made every minute of of my feel better than home. I would definitely recommend.

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Helpful?
1Thank Syeth W
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Syeth; Thank you for your recent extended stay with us and feedback on Tripadvisor. I often stay even a week at the Ritz can get old, so glad to hear your three week visit with us was "wonderful". We hope to see you back again ! Sincerely, John and team.

Chesapeake, Virginia
Reviewed 27 May 2016

The checkin was very quick and the checkout was quick as well. The staff was very friendly and polite. The room was clean and room service was very quick. Dinner was awesome! Food and drin were great.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank adriennes672
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Thanks for your visit and post to Tripadvisor. We are glad to hear all things went well, quick, and everything was great ! We look forward to another visit ! Sincerely, John and team

Bowie, Maryland
Reviewed 26 May 2016 via mobile

This is a very nice hotel in the middle of downtown Richmond. I recently stayed for only one night so cannot comment on the expanded facilities such as the dining rooms, spa, fitness center and pool. However from the outside the gym appeared to be much better equipped than most hotels of this class. There is a large, multi-area lobby...

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Helpful?
1Thank Edison G
tripin1, General Manager at Hilton Richmond Downtown, responded to this review

Dear Edison; Thanks for making us your "Hotel of Choice" when in Richmond. We appreciate your visit and post, and hope to see you back soon. John and team.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the state of Virginia, and the Hilton Richmond Downtown, located in the heart of historic downtown Richmond. This premiere hotel is located within minutes of I-95 and I-64, across the street from the Greater Richmond Convention Center, two blocks from the Richmond Coliseum, and the National Theater, and next door to Richmond Center Stage. Formerly the beloved Miller & Rhoads Department Store, the original marble floors and restored millwork grace the lobby, providing our guests with a combination of historic charm, southern hospitality and modern amenities. This spacious and inviting Hilton hotel is an easy choice for the discerning traveler and for families who are looking for a place they can feel at home. ... more   less 

Additional Information about Hilton Richmond Downtown

Address: 501 E Broad St, Richmond, VA 23219-1809 (Formerly Hilton Garden Inn Richmond Downtown)
Region: United States > Virginia > Richmond
Price Range: $225 - $438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Downtown 4*
Number of rooms: 250
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Hotel Richmond
Hotel Style:
#3 Green Hotel in Richmond
#5 Romantic Hotel in Richmond
#5 Business Hotel in Richmond
#6 Luxury Hotel in Richmond
#7 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Downtown staff and other travellers.
3 questions
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Questions? Get answers from Hilton Richmond Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My windows overlooked the courtyard, which meant no traffic noise but plenty of light, a nice bonus.”
CathyM_CorgiMom, 10 Apr 2017 | Read review
“The second floor was nice and quiet. It also has the pool and workout area.”
htgribble, 22 Feb 2017 | Read review
“Get an interior room for a quiet night sleep.”
christinec871, 13 Feb 2017 | Read review
“Request a corner room”
Darrylswife0701, 30 Jan 2017 | Read review
“Rooms on interior courtyard are quieter.”
eminva, 20 Jan 2017 | Read review
5 of 5