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HYATT House Richmond-West

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HYATT House Richmond-West
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713 Reviews from our TripAdvisor Community

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Showing 708: English reviews
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Virginia Beach, VA
Reviewed 4 days ago NEW

We have been staying at the Hyatt House Richmond West for a few years now -We started coming because we love the Short Pump Mall which is connected to the property. (That mall has its own charm--but that is for another review). Then we started coming because it's half way to where our grandchildren live. Finally we started using both...

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Helpful?
Thank jodo
Winchester, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 October 2016

Our recent stay at this property far exceeded my expectations. It is very clean, safe, and well maintained. It is located directly within the Short Pump Town Center which has a great selection of stores, including many upscale locations. There are fantastic restaurants literally within steps of the hotel's front door. The front desk staff were extraordinary throughout our stay...

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Helpful?
1Thank Richard_frm_Virginia
About Hotel's Favourite Review
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Richard_frm_Virginia, I greatly appreciate you taking the time to review our hotel. It means a lot to have a detailed review on every aspect of the hotel. I hope our readers can see the lovely picture you have painted as well. The feedback our guests give is very important to us. It lets us know what our guests like...

Reviewed 4 days ago NEW

We stayed on the concierge floor, enjoyed reasonably priced cocktails before dinner and met some nice people. Back to our room to decide about dinner and finally decided to return to the concierge lounge for the delicious and hot meal that was there waiting for us! A glass of wine and dessert and cappuccino; worth every penny for the concierge...

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Helpful?
Thank Sandy S
Forest, United States
Reviewed 5 days ago NEW

The hotel is located in the heart of shopping, It is clean, well maintained with a friendly and accommodating staff. Their junior suite has a full kitchen which is nice when traveling with a spouse and/or children.

Review collected in partnership with Hyatt Hotels
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Thank W8758SJgregb
Northport
Reviewed 5 days ago NEW

The staff was incredibly friendly from beginning to end. The breakfast was wonderful with an omelet station. You cannot beat this location attached to the mall with shopping and many restaurants to choose from. I would only pick this hotel when visiting again.

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Helpful?
Thank Wendy H
Reviewed 6 days ago NEWvia mobile

We stayed here for a long weekend, in celebration with another couple for a milestone birthday. I can't give the rating higher than a two, because the bed linens were clearly dirty. Disgusting. The front desk clerk quickly corrected the issue, but it never should have happened in the first place. We have stayed here in the past and it...

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Helpful?
Thank Audrey G
Clarkston, Michigan
Reviewed 1 week ago

Great location!! We were traveling with a large group for a soccer tournament. This was a perfect hotel choice. The only issue was the outdoor pool. Due to the cold weather, we were not able to use. The kids and adults enjoyed the surrounding mall. Perfect for the group!!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Adrienne W
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Adrienne W, What an amazing weekend we had with your soccer group! We look forward to the soccer tournament each year. There is always excitement and eager faces looking for entertainment. As you said, we are the “perfect hotel choice.” Even though the outdoor pool is currently closed for the season our location is family friendly and there is...

Culpeper, Virginia
Reviewed 1 week ago

Beautiful hotel, awesome location, and a hot breakfast in the morning! Could not have asked for a better mini vaca out with the hubby! Definitely brining the family next time!!!! The staff was great too!

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank steph-bob2003
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear steph-bob2003, Thank you so much for taking the time to leave such a glowing review of our property! At the Hyatt house Richmond-West, we always take guest comments into account and your words will be shared with the entire team. I hope that you will be able to bring your family to stay with us soon! We look forward...

West Orange, New Jersey
Reviewed 1 week ago

Lovely, place, staff was so friendly. Room was clean and well stocked with everything to make your stay a delight. Was amazed at the small size but complete kitchen.including a dishwasher. Just outside the hotel is every kind of store you can think of. Breakfast were good too.

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Helpful?
Thank Sm00chie8
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

Dear Sm00chie8, I am so glad to hear that you so thoroughly enjoyed your stay with us here at the Hyatt house Richmond-West. We strive to make each and every guest experience special and I am so happy that you were impressed with the amenities at our hotel. Warm Regards, Kathy Holland General Manager

Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Thank kkocyba
HhRichmondGM, General Manager at HYATT House Richmond-West, responded to this review

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Richmond Hotel Sierra blends cozy chic with the convenience of guest-empowered travel thru intelligent design, stress-free service and free-flowing amenities. Its 134 guestrooms + suites feature flat panel TVs, MP3 docking stations and waffle terry bathrobes while free details include breakfast with made-to-order omelets, Starbucks brewed coffee and WI-FI. Sample small plates, sip and socialize at the HBAR or Rooftop Terrace with infinity pool, alluring fire pit and lounge seating. Conveniently located at Short Pump Town Mall with easy access to Interstate 64. ... more   less 

Additional Information about HYATT House Richmond-West

Address: 11800 W Broad St #1098, Richmond, VA 23233-7927
Region: United States > Virginia > Richmond
Price Range: $186 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — HYATT House Richmond-West 3*
Number of rooms: 134
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hyatt Hotels Corporation, Travelocity and Hotels.com so you can book your HYATT House Richmond-West reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#2 Romantic Hotel in Richmond
#5 Family Hotel in Richmond
#7 Business Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from HYATT House Richmond-West staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Cincierge or Executive floor”
 of 5 bubbles 736sandys, 25 Mar 2017 | Read review
“We stayed on the second floor near the pool and gym. great location”
 of 5 bubbles 160wendyh, 24 Mar 2017 | Read review
“End of hall on any floor.”
 of 5 bubbles Sm00chie8, 16 Mar 2017 | Read review
“great for traveling with families: ask for double queen room connected to king suite”
 of 5 bubbles gregsH2219YK, 21 Feb 2017 | Read review
“Take advantage of the brunch.”
 of 5 bubbles G5516EIjosephc, 28 Nov 2016 | Read review
5 of 5