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Hilton Richmond Hotel & Spa / Short Pump

1,153 reviews
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Traveller (129)
Room & Suite (59)
Dining (18)
Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4.0 Star Hotel
All hotel details
Offers from Hilton Richmond Hotel & Spa / Short Pump
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,153)Write a Review
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Traveller rating
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787
248
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16
Show reviews that mention
All reviewsshula's steakhousethe executive loungegreat hotelshopping and restaurantsgreat staybusiness triplove this hotelbreakfast buffetfitness centerdefinitely stay here againenjoyed my stayshuttle serviceindoor pooldoreenconferenceconciergestarbucks
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11 - 15 of 1,148 reviews
Reviewed 5 weeks ago

Hotel and staff were excellent. Lack of dining options... Starbucks/Gift Shop in the lobby closed at 1PM daily, leaving Shula's as the only option for food. Shula's dinner is great (breakfast and lunch aren't worth the steakhouse price). Shula's bar/lounge is noisy from the lobby...More

Review collected in partnership with Hilton Hotels & Resorts
Thank R4542WYrussellb
Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short PumpResponded 4 weeks ago

I appreciate the time you took to fill out a review. It is tough to keep any part of building warm with the unusually cold temperatures in Virginia, I apologize for not being able to keep you comfortable during your meal. I will address you...More

Reviewed 6 January 2018

This hotel is in the perfect location for a visit to Short Pump Center. Staying here is a pleasure. The staff is very efficient at check in and departure and quite helpful with information and requests. The rooms are clean and comfortable and most importantly,...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Diane M
Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short PumpResponded 4 weeks ago

I am very happy to hear that you liked our hotel and location. It is a very up and coming area and we are proud to be in the middle of it, with a great hotel and team!

Reviewed 4 January 2018

This was a family and friends new year's celebration to ring in 2018 at the hotel's annual Gala. Every single thing was perfect! The venue, our room, food and drinks and the Kings of Swing band was outstanding. We all plan to attend December 2018!More

Review collected in partnership with Hilton Hotels & Resorts
Thank Greg N Teresa C
Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short PumpResponded 4 weeks ago

Thank you so much for your kind comments on our annual NYE function. This year was the largest to date and from what I have been hearing , the best! We look forward to seeing you again next year when we do it again! Happy...More

Reviewed 3 January 2018

There were no complaints....everything was perfect! Room was excellent, the bed was so comfortable, food was good even when arriving at midnight. Front desk was friendly and answered all questions that was asked.More

Review collected in partnership with Hilton Hotels & Resorts
Thank 342rolandop
Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short PumpResponded 4 weeks ago

Thank you for taking the opportunity to share a review of your recent stay with us on Tripadvisor. I am very pleased to hear that you enjoyed your stay with us and that you found your room to be comfortable. We look forward to serving...More

Reviewed 1 January 2018

Perfect location to our family’s home & shopping was incredible. Especially appreciated that our small dog was permitted to stay with us & the pool was fab. Shula’s food & service spot on. Clean room!!

Review collected in partnership with Hilton Hotels & Resorts
Thank H7723ADdenises
Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short PumpResponded 4 weeks ago

Thank you for your visit and amazing review. We will share your wonderful feedback with our team who consistently strive to do as you noted for every one of our guests. We hope to see you back again soon

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Concierge
Shuttle Bus Service
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$135 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Luxury Hotel in Richmond
#2 Green Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$135 - US$260 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Richmond
#1 Business Hotel in Richmond
#2 Luxury Hotel in Richmond
#2 Green Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (129)
Room & Suite (59)
Dining (18)
Pool & Beach (11)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
tim90nyc
8 May 2017|
AnswerShow all 6 answers
Response from Steve K | Property representative |
Unfortunately we do not offer a complimentary shuttle to or from the airport. The airport is located 23 miles from our property via Interstate 64 or 29.2 miles from our property via Interstate 295. The average taxicab fare... More
0
Votes
Jim P
9 April 2017|
AnswerShow all 2 answers
Response from redward2016 | Reviewed this property |
You would have to contact the hotel directly. I'm a private reviewer not an employee of the hotel.
0
Votes
Sally H
27 February 2017|
AnswerShow all 2 answers
Response from Lawrence W | Reviewed this property |
I would not know.
0
Votes
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Room Tips
"Top floor."
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"Become a Hilton Honors Member and you will be reconginzed and placed on the seventh floor and above."
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"Executive level"
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"Executive floor - nice view and perfect room"
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