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Hilton Richmond Hotel & Spa / Short Pump

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Traveller (129)
Room & Suite (60)
Dining (19)
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Overview
  • Excellent71%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4 Star Hotel
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Offers from Hilton Richmond Hotel & Spa / Short Pump
Special Offer: Double Points, Every Stay
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Offers from Hilton Richmond Hotel & Spa / Short Pump
Special Offer: Double Points, Every Stay
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,181)
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Traveller rating
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69
29
16
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807
255
69
29
16
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All reviewsshula's restaurantthe executive loungegreat hotelshopping and restaurantsbusiness tripbreakfast buffetwonderful stayfitness centerenjoyed my staydefinitely stay here againshuttle serviceindoor pooldoreenconferenceconciergeaccommodationsstarbucks
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151 - 155 of 1,176 reviews
Reviewed 22 May 2017

The eight floor can't be beat for either a business meeting or family gathering. The breakfast on the concierge level was outstanding. Our group of 13 enjoyed dining together. The van carried our group to various dining spots as well as shopping for the women.

Review collected in partnership with Hilton Hotels & Resorts
Thank Gary T
Reviewed 21 May 2017

The hotel is in a great location and is very well maintained. Staff is accommodating and friendly. Beds are very comfortable. My room was near the elevator and I was happily surprised that there wasn't noise related to my location. Overall, great stay!More

Review collected in partnership with Hilton Hotels & Resorts
Thank H3397LVjacquelineb
Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short PumpResponded 21 May 2017

Greetings H3397LVjacquelineb, Thank you for taking a few moments to share a review of your recent stay with us on Tripadvisor. My team and I are thrilled to hear that you enjoyed the time that yous pent here with us. Not only are we fortunate...More

Reviewed 20 May 2017

We thought this property was too overpriced for what was received, which was a basic room with a foul smell and dirty carpet. We could not figure out why the cost of the room was so high. The pool was out of service, which was...More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank 297tonyac
Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short PumpResponded 22 May 2017

Greetings 297tonyac, Thank you for taking a few moments to share a review of your recent stay with us on Tripadvisor. I am sorry to hear about the issues that you experienced with your guest room during your stay with us. This is definitely not...More

Reviewed 17 May 2017

We stayed here while in town for a college baseball series. The hotel presents itself as an upscale location for accommodations, but they fell short of the mark for us. The rooms are fine, but nothing exceptional and there is a lot of noise from...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Julie S
Reviewed 16 May 2017

OK - Let me start out with the Positives. 1. The room was nice! 2. Staff would say hello and ask how I was. That's it. Negatives 1. Front staff - Argued with me that my internet service was slow - "No one else has...More

Thank Todd M
Response from Steve K, General Manager at Hilton Richmond Hotel & Spa / Short PumpResponded 17 May 2017

Greetings Todd M, Thank you for taking the opportunity to share a review of your recent stay with us. I am glad to find that your accommodations were to your liking and our team members engaged with you during your stay. With that being said,...More

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About
Awards & Recognition
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Meeting Rooms
Concierge
Shuttle Bus Service
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$165 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Luxury Hotel in Richmond
#2 Green Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$165 - US$310 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Luxury Hotel in Richmond
#2 Green Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (129)
Room & Suite (60)
Dining (19)
Pool & Beach (11)
Business Centre & Event Rooms (13)
Questions & Answers
Ask a question
Miles2Go2013
15 April 2018|
AnswerShow all 3 answers
Response from Tim B | Reviewed this property |
Btw. The bar area is very nice. Very enjoyable and the food is great. Relaxing. Very classy.
1
Vote
Miles2Go2013
15 April 2018|
AnswerShow all 3 answers
Response from Work2Play_11 | Reviewed this property |
Yes. The hours do vary and the time that "hot food" and the "bar" is open does vary.
0
Votes
tim90nyc
8 May 2017|
AnswerShow all 6 answers
Response from Steve K | Property representative |
Unfortunately we do not offer a complimentary shuttle to or from the airport. The airport is located 23 miles from our property via Interstate 64 or 29.2 miles from our property via Interstate 295. The average taxicab fare... More
0
Votes
Room Tips
"Room was at rear of the building, overlooked roadways. No noise, but f you want a pretty view, specify that..."
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"Become a Hilton Honors Member and you will be reconginzed and placed on the seventh floor and above."
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"Executive level"
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"Executive floor - nice view and perfect room"
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