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Hilton Richmond Hotel & Spa / Short Pump

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1 room 2 adults 0 children
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Hilton Richmond Hotel & Spa \/ Short Pump
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986 Reviews from our TripAdvisor Community

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Showing 982: English reviews
Chicago, United States
Reviewed 19 July 2016

This hotel is always first rate. The rooms are clean and well appointed and the staff very attentive. The location is good if you want to be near shopping and restaurants. My only complaint is I wish the pillows were more firm. This is our go-to hotel in the Richmond area.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Hunter H
Reviewed 14 July 2016 via mobile

We stayed here 3 days and it was very nice. No complaints. Good service, friendly, and clean. We would stay here again and recommend to family and friends. The hotel was lovely and the beds were comfortable too. The breakfast was good and we had made to order omelets.

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1Thank Brenda S
Reviewed 13 July 2016

Lovely, clean room with comfortable bed, much appreciated shuttle to the main mall area for dinner, and thoughtful service from the concierge! As soon as we walked in, Doreen at the concierge desk noticed we were a little exhausted with a wiggly toddler that was frustrated with the car ride. She came to the rescue with a coloring book that...

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Thank KristenG7
Austin, Texas, Usa
Reviewed 13 July 2016

We stayed at this location for three nights. All the staff was very friendly and helpful. It was little too hot; so, they provided unlimited water bottles for people to take with them. All the facilities were nice. We enjoyed our stay very much. The internet was complimentary.

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Thank pg1943
Morris, Illinois
Reviewed 12 July 2016

Everything was great from the front desk to the bar staff. Best sleep I've had in a hotel! Overall, top notch hotel. Will definitely stay here again if ever in the area. Wished we had more time to enjoy the shopping.

Review collected in partnership with Hilton Hotels & Resorts
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Thank finn1457
New Castle, Delaware
Reviewed 12 July 2016

Stayed here over fourth of July weekend for a family reunion. The staff was friendly and accommodating. The food at the banquet dinner was delicious. There is a mall nearby. There also eateries, Walmart, Target, drug store and much more within a 3 minute drive. Would definitely stay here again.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Aishia T
Newcastle, Maine
Reviewed 12 July 2016

I am so impressed with this Hilton. The staff are friendly, the hotel is absolutely beautiful. The rooms are good sized and very clean. I requested that the hotel turn my AC on the lowest setting (since this was in Virginia and I'm from Maine - I needed it cool!!) and they cheerfully did that for me. A+ Customer Service!!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Mark P
Reviewed 11 July 2016 via mobile

Stayed two nights in this beautiful hotel for a friends wedding. The ball room was gorgeous and all staff were helpful and friendly. The room was basic but offered everything we needed including complimentary water and a mini fridge. If I travel to the short pump area again I will be staying here!

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1Thank Ryan B
Reviewed 10 July 2016

My stay and experience at the Hilton Richmond West/Short Pump was great from the beginning to the end. I travel frequently and I normally stay at one of the Hilton hotels at least twice a month for multiple nights. As a veteran and a Hilton Honors member, I am disappointed by the Hilton Richmond West/Short Pump because compared to other...

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Thank gerardcI7381ZY
Fort Lauderdale, Florida
Reviewed 10 July 2016

The rooms are nice and comfortable. The staff is friendly and helpful. We were there for 5 nights. The room was cleaned well only the first night. We had to call to have our room cleaned and to get fresh Towels one of the days. The pool deck is extemely slippery!!! An accident waiting to happen! They need to address...

Review collected in partnership with Hilton Hotels & Resorts
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2Thank sarahbX8788JY

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Richmond Hotel & Spa/Short Pump is an upscale hotel nestled in the heart of the prominent Short Pump area of Richmond. The hotel features 254 rooms & suites and 23,000 square feet of flexible meeting and event space. With Aura Spa and Salon and Shula's America's Steak House, guests are treated to the best options in Richmond. Each of our 254 guestrooms and suites are tastefully appointed to accommodate travelers looking for comfort and functionality. From spacious workspaces with ergonomic chairs to the 42-inch high definition televisions to the Hilton Serenity Bed Package(R), guests will find a comfortable home away from home. ... more   less 

Additional Information about Hilton Richmond Hotel & Spa / Short Pump

Address: 12042 W Broad St, Richmond, VA 23233-7689
Region: United States > Virginia > Richmond
Price Range: $249 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Richmond Hotel & Spa / Short Pump 4*
Number of rooms: 254
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Hotels.com, Priceline and Jetsetter so you can book your Hilton Richmond Hotel & Spa / Short Pump reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Richmond Hotel And Spa / Short Pump
Hotel Style:
#1 Business Hotel in Richmond
#1 Spa Hotel in Richmond
#2 Luxury Hotel in Richmond
#2 Green Hotel in Richmond
#4 Family Hotel in Richmond
#6 Romantic Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Richmond Hotel & Spa / Short Pump staff and other travellers.
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Questions? Get answers from Hilton Richmond Hotel & Spa / Short Pump staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors have pleasant views”
 of 5 bubbles 18554travel, 18 Feb 2017 | Read review
“Ask for Executive Level”
 of 5 bubbles kingfriday_xiii, 6 Feb 2017 | Read review
“I didn't find it noisy anywhere.”
 of 5 bubbles PoppyC64, 3 Jan 2017 | Read review
“Rooms 818 - 822 are directly across from the Concierge Lounge.”
 of 5 bubbles Wolfpack81, 2 Jan 2017 | Read review
“We like the rooms on the back (facing away from Broad Street) - nicer views, in our opinion.”
 of 5 bubbles nycresident2010, 29 Dec 2016 | Read review
5 of 5