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Extended Stay America - North Chesterfield - Arboretum

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Traveller (14)
Room & Suite (34)
Dining (1)
Overview
  • Excellent27%
  • Very good14%
  • Average8%
  • Poor17%
  • Terrible34%
10 Mar 2018
“Great price, convenient location”
6 Jan 2018
“One thing missing”
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
2 Star accommodation
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Additional information
Offers from Extended Stay America - North Chesterfield - Arboretum
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Offers from Extended Stay America - North Chesterfield - Arboretum
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (113)
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1 - 5 of 112 reviews
Reviewed 4 weeks ago via mobile

We booked here for a 3 days getaway trip. The room was clean enough, but there were other persons belongings still in there and it smelled like someone had dropped a burnt grease bomb in there. Someone stole the coax cable to out TV and...More

Thank Satihana
Response from 00esa, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 4 weeks ago

Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and to...More

Hotel's Favourite
Reviewed 27 April 2018

Our group came for a weekend stay. It was peace and quiet and we got everything we needed. The room is big and we really enjoyed our time staying there. The staffs are nice and helpful. I will stay here again.

Thank anhle2101
Response from 00esa, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 28 April 2018

Thank you for choosing Extended Stay America for your weekend stay. We are delighted to read you liked our courteous service and your well-appointed room. Thanks for being our guest, and we look forward to welcoming you all back soon. Sincerely, Hotel Management

Reviewed 8 July 2018 via mobile

I should have realized when we went into the lobby and it was hot, and it had a musky smell that this was not the place for us. We got the only luggage cart that was available had a broken wheel making it almost impossible...More

Thank Hope c
Response from 00esa, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 8 July 2018

Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same...More

Reviewed 17 June 2018 via mobile

The Extended Stay America - North Chesterfield - Arboetum V.A Iis an excellent hotel! I rate it best for customer service, pofessionalism & quality. The GSR was personable, polite, dependable & prompt. Juan (GSR) was extremely helpful. The hotel lobby sparkled with cleanliness which continues...More

Thank Shari S
Response from 00esa, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 18 June 2018

Shari, thank you for the outstanding review of Extended Stay America. We are thrilled to read you loved our well-kept property and the exceptional service provided by our associates. We will be sure to share your compliments with the team, especially Juan. Thanks again for...More

Reviewed 2 May 2018 via mobile

I stay there and I forgot to bring my cell charger, I try to asked the guy on the front.... that’s how he stop me, he don’t even let me finish and he just told me, no. like?... why people have to be that mean......More

Thank JGil G
Response from 00esa, Manager at Extended Stay America - North Chesterfield - ArboretumResponded 4 May 2018

Thank you for your review. Please accept our apologies for the poor service you experienced when you contacted our front desk. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Breakfast included
Meeting Rooms
Room amenities
Microwave
Details
Price range
US$75 - US$101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Quiet Hotel in Richmond
#19 Budget Hotel in Richmond
#73 Quaint Hotel in Richmond
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$75 - US$101 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Quiet Hotel in Richmond
#19 Budget Hotel in Richmond
#73 Quaint Hotel in Richmond
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (14)
Room & Suite (34)
Dining (1)
Questions & Answers
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Room Tips
"The bedroom is fine for noise. However,the living room didn't seem to have the same sound-proofing."
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"Highest floor have lesser noise."
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"first floor by parking lot was somewhat noisy"
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"Bring your own pillow."
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