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Holiday Inn Express Richmond I-64 Short Pump Area

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Holiday Inn Express Richmond I-64 Short Pump Area
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144 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Atlanta, Georgia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

I recently went back to Richmond, VA and stayed at the Holiday Inn Express. Now; it's was over a year since my last stay there and while speaking with the front desk clerk I heard someone call my name......it was the Assistant General manager, Tim Patrick. It was wonderful to see his face and knowing He remembered me after all... More 

Helpful?
Thank SaintMichael69
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for the five star review of our hotel! We love to hear that our staff exceeded your expectations for service. We hope to see you again soon! Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

Level Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 3 weeks ago

In town for business and stayed at this property. The associate that checked me in was nice and pleasant. Seemed attentive and helpful. The property is next to other properties so there are plenty of choices. The rooms was fine and the breakfast area was fine as well. Unfortunately a guest or a few guest rooms were smoking cigarettes in... More 

Helpful?
Thank MikeLAKERS
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel! We are happy to know you enjoyed our location and the many shops nearby! We apologize for the inconveniences you experienced and look forward to seeing you again in the future! Safe Travels! Regards, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

Oceanside, California
Level Contributor
245 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 26 September 2016

I booked this place as we were driving into town. The price was right and it was on the west end where we wanted to stay to get up to Arlington the next day. The hotel was very clean and convenient to I-64. The beds were pretty comfy and the FOUR pillows on each bed were great. I slept well... More 

Helpful?
Thank Mike S
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel! It is great to hear you had such wonderful stay with us! Please come again soon! Safe Travels! Regards, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

Texas
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 September 2016

My husband stayed at this hotel for two nights in order to attend a conference. When he got up the first morning he discovered he had no hot water in the shower. He notified the front desk. The next morning he once again found he had no hot water and once again had to take a cold shower. Upon checking... More 

Helpful?
Thank janal123
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to share your husband's experience at our hotel. We have not been able to locate your husband's stay based on the limited information we are provided from TripAdvisor. Sometimes if guests turn on the water without pulling up on the handle, the water will seem cooler. But, if this is brought to our attention,... More 

1 review
Reviewed 18 September 2016

The room was large enough for my growing family of 3 to sleep comfortably in the king size bed and well cleaned. The TV was easily large enough to see from the bed. The bathroom was very clean and fully stocked with fresh towels, soap and other items. Everything included with the room functioned well!

Helpful?
Thank Hunter W
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for the five star review of our hotel! We love to hear that you had a comfortable stay with us! Please come again soon! We wish you safe travels, and we hope to see you again soon. Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

Raleigh, North Carolina
Level Contributor
715 reviews
181 hotel reviews
common_n_hotel_reviews_1bd8 231 helpful votes
Reviewed 8 September 2016 via mobile

First off this hotel is 3 1/2 - 4 miles away from Short Pump. There are many hotels near Short Pump this one is NOT one of them. Staff is excellent, beds were comfy. Looks like they are going through some updates since mattresses were piled out the back door. Fine for a one night stay, but if you want... More 

Helpful?
Thank orreo5859
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel. We are happy to hear that our friendly staff and comfortable beds exceeded your expectations during your stay. We apologize that you felt our 3 mile distance is too far from the mall. We are the closest HIE to Short Pump, and we pride ourselves on offering guests an affordable... More 

Charleston, South Carolina
Level Contributor
127 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 15 August 2016

My experience was typical of what I have come to expect of HI Express. The room was clean, and check-in was very quick. The hotel is located right off I-64 in a suburban area. The hotel itself was quiet, though it appeared to be very full based on the parking lot. However, we heard no noise and got a good... More 

Helpful?
Thank SEB8536
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to review our hotel! We are happy that you got a good night's sleep and your overall stay was great! Thank you for the feedback on our breakfast. We look forward to serving you the next time you are in the Richmond Area! Sincerely, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest... More 

Decatur, Indiana
Level Contributor
465 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
Reviewed 4 July 2016

We were on a trip East and chose this hotel for a night's stay. They are convenient to Highway 64 East/West with easy on/off. The hotel is within eight miles of downtown Richmond, VA. So this a convenient location for exploring the area. The hotel is also close to shopping and a couple restaurants. The reception was quick, efficient and... More 

Helpful?
Thank ChiefGuru
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for taking the time to share your stay on TripAdvisor! We love to hear that you enjoyed our great location, and that we met all your expectations for the HIE brand. We hope you have the opportunity to visit our area again soon! Regards, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

Rocky Mount, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 June 2016

I checked into my room around 7pm after traveling 3hours. I was exhausted but the staff had me ready to go. I was very pleased. On Saturday morning, I sat down to a full breakfast. Hot coffee, hot eggs, bacon, sausage, bagels. Fresh fruit too. Cereal, hot cinnamon rolls. Milk orange juice etc. The swimming pool was perfect for a... More 

Helpful?
1 Thank HorseyCowMulePig
Rebecca R, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Thank you for the five star review of our hotel! We love to hear that our customer service exceeded your expectations. We wish you safe travels, and we hope to see you again soon. Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

Lynchburg, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 May 2016 via mobile

We had a spectacular visit at the Holiday Inn Express! This was our third visit, and we have never been disappointed. The Housekeeping Team was very friendly and attentive, and the Front Desk Team was very helpful with questions about the area. This hotel is super convenient to the Short Pump area (Lots of fabulous shopping!) and I-64, putting you... More 

Helpful?
Thank Katilynn S
DalySevenStaff, Manager at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Katilynn S, Thank you for the five star rating! We are happy to hear that you enjoyed our location near Short Pump. We look forward to the next time we see you! Regards, Rebecca Ramey eCommerce Marketing Manager Holiday Inn Express Richmond Northwest Daly Seven, Inc. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Whether you travel for business or pleasure, the Holiday Inn Express Richmond I-64 Short Pump Area hotel near Innsbrook is here to provide you with the quality, comfort and security that you need. Conveniently located off of I-64 in Richmond's West End, we are near fine restaurants, malls and leisure attractions. You'll have room to work, relax, and make the most of your stay. Amenities, such as wireless high-speed Internet, a fitness center, plush towels, and luxurious bedding mean every night is a great night. Every day starts right with our hot delicious Express Start breakfast. ... more   less 

Additional Information about Holiday Inn Express Richmond I-64 Short Pump Area

Address: 9933 Mayland Drive, Richmond, VA 23233
Region: United States > Virginia > Richmond
Price Range: $152 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Richmond I-64 Short Pump Area 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Expedia, Travelocity, Orbitz, Odigeo and IHG so you can book your Holiday Inn Express Richmond I-64 Short Pump Area reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Richmond - i64 At Innsbrook Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn
Hotel Style:
#19 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Richmond I-64 Short Pump Area staff and other travellers.
3 questions
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Dayton, Ohio
2 months ago
Chester, Virginia
10 months ago
over a year ago

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Questions? Get answers from Holiday Inn Express Richmond I-64 Short Pump Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For families looking for a bathtub for the kids, it is a handicap accessible tub. If you don't need that, the shower is a better choice!”
 of 5 bubbles 472hunterw, 17 Sep 2016 | Read review
“Holiday Inn is the perfect place to stay for a great night's sleep”
 of 5 bubbles HorseyCowMulePig, 1 Jun 2016 | Read review
“Room 134 is very spacious and quiet and conveniently located next to the side entrance”
 of 5 bubbles mattn118, 3 May 2016 | Read review
“Make sure the central fan is fixed or forget this hotel.”
 of 5 bubbles ndgsusan, 20 Apr 2016 | Read review
“Do not accept a room near the elevator. Loud noise/hum in the hallway and bathroom.”
 of 5 bubbles VaBest1, 15 Oct 2015 | Read review
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