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Holiday Inn Express Richmond I-64 Short Pump Area

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Holiday Inn Express Richmond I-64 Short Pump Area
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149 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Richmond I-64 Short Pump Area
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Showing 147: English reviews
Reviewed 2 September 2015 via mobile

Checking into hotel was an average welcoming, it was nothing to special for an IHG member. Our room smelled so cleaned and I couldn't point out any flaws. The mini refrigerator was perfect for the yogurt and fruit we had for morning. O'Charleys, the restaurant next door, has a variety of good food and cider on tap while the price...

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Helpful?
Thank Tommy L
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Tommy L, Thank you for your review and recommendation! We're glad you had a good stay overall and found us so clean. However, we do apologize our staff made you feel a bit rushed and appreciate you bringing your concerns to our attention to follow up with our housekeeping team. Otherwise, thanks again for your comments and we hope...

Cropseyville, New York
Reviewed 1 September 2015

We were midway on a long drive and spent 1 night here. It exceeded expectations. The property was well-maintained in general. The room was spacious, clear, well-appointed, and the beds and pillows were SO comfortable. We especially appreciated the friendly and helpful service provided by the young woman who checked us in (night audit shift). The hot breakfast (included in...

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Helpful?
Thank Karen B
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Karen B, Thank you for reviewing our Holiday Inn Express! We're glad you had a great stopover and hope you enjoyed the rest of your travels. It's also great to hear how much you loved our complimentary breakfast! Thanks again for your praise and we look forward to seeing you the next time you pass through Richmond. David Amick...

Raleigh, North Carolina
Reviewed 28 August 2015

This is lesser than most of my experiences with Holiday Inns or Holiday Inn Expresses. Room is decent - clean, a little on the dark side. Typical flat screen TV. Beds are comfy. Bathroom is a little date you can spy some mold in the grout. Breakfast is above average. Scrambled eggs with cheese, pancake maker (YES!), and yogurt with...

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Helpful?
Thank archiphoto
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear archiphoto, Thank you for taking the time to share feedback regarding your stay. We're happy you found your room clean and comfortable, and our complimentary breakfast above average! However, we do apologize for the aspects that fell short of your expectations and appreciate you bringing your concerns to our attention. We will follow up with our team to ensure...

Paris, Kentucky, United States
Reviewed 13 August 2015 via mobile

The big man rasheem got me, a beleaguered traveller two big bottles of chilled water when I arrived late, rasheem deserves 5 stars! The humidity in the rooms was a little high though - but great courteous staff! Convenient location - cannot complain

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Helpful?
Thank CJAB1976
E C, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear CJAB1976, Thank you for your review - I'm glad you found our staff so friendly and helpful after a long drive! We do appreciate your feedback regarding your room and apologize for any inconvenience. Otherwise, thanks again for your praise and we hope to see you for another stay soon! David Amick Daly Seven, Inc

Charlotte, North Carolina, United States
Reviewed 2 August 2015

My daughter and I were in Richmond to tour the University of Richmond and wanted something close to campus in a decent price range. This hotel is situated off I-64 in an asphalt-heavy strip mall, so don't expect well-landscaped grounds. On the plus side, Holiday Inn has upgraded many of the room interiors, including these, so you will get fluffy...

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Helpful?
Thank Tom L
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Tom L, Thank you for taking the time to write a review - I'm glad you had a comfortable stay and found our staff very friendly! We appreciate your feedback regarding what we can do better and will share your comments with our corporate team. Otherwise, we're glad you found us a good option for a one-night visit and...

wv
Reviewed 7 July 2015

Every thing outstanding. Pool open until 11 P.M. Try to get room away from that side of building. Staff outstanding Breakfast great. Even had biscuits and gravy! Also turkey sausage and Greek yogurt. Automatic pancake machine is novel.

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Helpful?
Thank mountainwilliam
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear mountainwilliam, Thank you for taking the time to leave a review! We're glad you had a great stay overall and found our staff to be outstanding. I do apologize, however, that you experienced noise issues and appreciate you bringing it to our attention to ensure all guests are respectful while enjoying leisure time. Otherwise, thanks again for your comments...

Guatemala City, Guatemala
Reviewed 27 June 2015

It's not the lowest end of the budget range of hotels but from the moment of checking in to the time we left, we could not improved upon our stay. Check in was quick, friendly and efficient. The room was large and comfortable and included tea and coffee facilities, iron and ironing board, hairdryer, fridge and microwave. Along the corridor...

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Helpful?
Thank blackthornwinter
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear blackthornwinter, We appreciate you taking the time to share your experience and are delighted you had a perfect stay! It's also great to hear you found our complimentary breakfast outstanding. Thanks again for your praise and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc

Reviewed 26 June 2015 via mobile

From the time we checked in, we felt welcomed, the staff was AWESOME! Talk about hospitality, they we're on point. The banquet room was very nice and the food was very good. There was an incident when my 5 yr. old got lost and was on the elevators by himself, I was terrified, but your staff member by the name...

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Helpful?
Thank butterscotch1128
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear Christy, Thank you for taking the time to write a review! I hope you enjoyed the reunion and am delighted to hear our staff made you feel at home. I'm also glad they were able to help get your son back to you safely! Thanks again for your kind words and we can't wait to see you the next...

Buffalo, New York
Reviewed 4 June 2015

We have stayed here almost yearly the last 7 years and never had any problems. Having O'Charleys next door is a plus. Staff is friendly and accomidating. Breakfast fills the bill and generally have cookies/fruit available all day.

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1Thank garyqb17
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear garyqb17, Thank you for making us your regular destination in Richmond over the years and taking the time to praise us publicly! We're delighted you find our staff so friendly & accommodating and enjoy the restaurant next door. Thanks again for your comments and we can't wait for your next visit! David Amick eCommerce Manager Daly Seven, Inc

New York City, New York
Reviewed 24 May 2015 via mobile

Stopped over when driving from Florida to NY.traveling with dog so the fact that they accept pets is great. $50 pet fee but I'm ok with that .stayed in king room . Very clean and comfortable . There is free breakfast but we left early before breakfast ( served from 6 am) They have a pool but did not use...

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Helpful?
Thank SharonH1
DAmickDaly7, Above-Property Response Contact at Holiday Inn Express Richmond I-64 Short Pump Area, responded to this review

Dear SharonH1, Thank you for taking the time to write a review; we hope you had a nice trip and are glad you had a comfortable, convenient stopover at our hotel! It's also great to hear you could take advantage of the restaurant next door. Thanks again for your comments and we look forward to seeing you the next time...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Whether you travel for business or pleasure, the Holiday Inn Express Richmond I-64 Short Pump Area hotel near Innsbrook is here to provide you with the quality, comfort and security that you need. Conveniently located off of I-64 in Richmond's West End, we are near fine restaurants, malls and leisure attractions. You'll have room to work, relax, and make the most of your stay. Amenities, such as wireless high-speed Internet, a fitness center, plush towels, and luxurious bedding mean every night is a great night. Every day starts right with our hot delicious Express Start breakfast. ... more   less 

Additional Information about Holiday Inn Express Richmond I-64 Short Pump Area

Address: 9933 Mayland Drive, Richmond, VA 23233
Region: United States > Virginia > Richmond
Price Range: $150 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Richmond I-64 Short Pump Area 2.5*
Number of rooms: 113
Reservation Options:
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Also Known As:
Holiday Inn Express Richmond - i64 At Innsbrook Hotel Richmond
Holiday Inn Richmond
Richmond Holiday Inn
Hotel Style:
#19 Family Hotel in Richmond
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Richmond I-64 Short Pump Area staff and other travellers.
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Questions? Get answers from Holiday Inn Express Richmond I-64 Short Pump Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay on the highest floor.”
 of 5 bubbles Travelingman16, 30 Dec 2016 | Read review
“For families looking for a bathtub for the kids, it is a handicap accessible tub. If you don't need that, the shower is a better choice!”
 of 5 bubbles 472hunterw, 17 Sep 2016 | Read review
“Holiday Inn is the perfect place to stay for a great night's sleep”
 of 5 bubbles HorseyCowMulePig, 1 Jun 2016 | Read review
“Room 134 is very spacious and quiet and conveniently located next to the side entrance”
 of 5 bubbles mattn118, 3 May 2016 | Read review
“Make sure the central fan is fixed or forget this hotel.”
 of 5 bubbles ndgsusan, 20 Apr 2016 | Read review
5 of 5