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WoodSpring Suites Richmond West

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Traveller (5)
Room & Suite (16)
Overview
  • Excellent61%
  • Very good6%
  • Average6%
  • Poor4%
  • Terrible23%
Travellers talk about
AMENITIES
Free Internet
Free Parking
Air Conditioning
Non-Smoking Rooms
Suites
Kitchenette
Wheelchair Access
2 Star accommodation
All hotel details
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Reviews (43)
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25
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10
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LanguageEnglish
25
3
2
2
10
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All reviewsextended stay hotelfront desk staffroom was cleancleanlinessapartment
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1 - 5 of 42 reviews
Reviewed 2 weeks ago

My check in was fast and the customer service associate was very friendly and professional. The rate was very affordable and the room was clean, quiet (I couldn't hear noises from the other rooms) and had a kitchen in it. I've seen higher priced rooms...More

Thank Patty G
Reviewed 26 June 2018 via mobile

I visited this property on business for a few weeks and have rarely experienced such wonderful customer service! I believe the manager Markell was always such an extreme help with any need I had when here. During the day I wasn't here very much but...More

Thank erichfarkash
Response from WoodSpring R, General Manager at WoodSpring Suites Richmond WestResponded 3 weeks ago

Dear Valued Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Luis Davila General Manager

Reviewed 6 June 2018 via mobile

I have been a guest at WoodSpring Suites Richmond West and had a wonderful experience! There was a woman Renee who worked the front desk who I believed to be assistant manager and she was the kindest most professional person I've had the privilege to...More

1  Thank shmookie
Response from WoodSpring R, General Manager at WoodSpring Suites Richmond WestResponded 3 weeks ago

Dear Valued Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon. Luis Davila General Manager

Reviewed 21 May 2018

Marcellus B is one of the housekeepers. He's awesome, polite, and really keeps things clean. He cleans the hallways, and cleans the rooms like he's cleaning his personal home! It's close to walmart driving as well. They just need softer beds! lol But that's my...More

Thank A J
Response from WoodSpring R, General Manager at WoodSpring Suites Richmond WestResponded 3 weeks ago

Dear AJ. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, we love the opportunity to again fulfill your lodging needs. Luis Davila...More

Reviewed 18 May 2018

My stay at the Wood Springs hotel has been amazing. The staff is extremely professional. Luis the manager made my stay even more pleasing as he was very supportive and professional when addressing all my needs. William one of the evening staff always was very...More

Thank Candies A
Response from WoodSpring R, General Manager at WoodSpring Suites Richmond WestResponded 3 weeks ago

I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, we love the opportunity to again fulfill your lodging needs. Thank you, Luis Davila...More

View more reviews
About
Amenities
Top amenities
Free Internet
Free Parking
Hotel Amenities
Free Parking
Wheelchair Access
Laundry Service
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
US$57 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Richmond
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available, Suites, Accessible rooms
Details
Price range
US$57 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Best Value Hotel in Richmond
Room types
Kitchenette, Non-Smoking Rooms, Smoking rooms available, Suites, Accessible rooms
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Traveller (5)
Room & Suite (16)
Questions & Answers
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shmookie
WHY hasn't the broken window at your side door been addressed? It has been 5 days and the glass is STILL falling out of it! What is happening to this place? The side entrance door has been broken at least 3 months and when corporate was coming they rushed to put a doorknob on it so it looked fine but it was put on backwards and never has anybody done anything about it! You have to employees running this hotel which are Me. Renee and Mr. Markell. If you did not have THESE two employees be as dedicated as they are after being overworked and doing everyone else's duties this hotel would shut down! Now I have done nothing but praise this hotel. As much as I am sent here to Richmond and choose to stay on your property I will think twice if I return next trip and it is STILL spiralling down. Thank you for taking the time to read this and hopefully next visit will be as it used to.
28 June 2018|
Answer
Response from A J | Reviewed this property |
The problem with this hotel, as like many, is that the Franchise owners don't want to pay more than minimum wage. AND that the constant clientele happen to be Marjiuana smokers and drug people. And they don't want to spend... More
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Room Tips
"I would recommended the 3rd floor especially if your traveling alone."
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"If you need a good cell signal, try to get an east facing room - that's where the tower is."
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"1st floor seems to be very quiet.."
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"Choose second floor"
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