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Hotel Santana

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Hotel Santana
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1,315 Reviews from our TripAdvisor Community

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Showing 1,078: English reviews
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Renfrew, United Kingdom
Reviewed yesterday NEW

Been here a week, one to go. So far everything is first class. After our first night we asked for a change of room, this was done, no argument, unfortunately we didn't like our second room, again we asked to change, we were offered another room for a small surcharge, we went to see the room and we're delighted with...

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Thank John J
Reviewed 2 days ago NEWvia mobile

Was a great week here at Malta. The hotel however for a four star hotel I did expect a lot more I would say. For example the customer service. Staff were extremely blunt, unorganised and unenthusiastic. It's as though barely any of them wanted to be there. Me and my partner who stayed here had all inclusive and we thought...

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Thank Tusharne S
sheffield, uk
Reviewed 4 days ago NEW

We had a lovely week on half-board here. The thing that stood out for me, was the food. It was buffet style, but the range and quality of the mains was exceptional. Each night there was a fish of the day and a roast, as well as two or more very good other main meals, which might be duck in...

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1Thank binkybot
Nottinghamshire, United Kingdom
Reviewed 4 days ago NEW

We went on a last minute short stay to Malta during half-term, we have stayed at this hotel twice before and all times have been lovely. We stayed on a bed and breakfast basis and there was lots of choice for breakfast, it was always hot and the staff in the dining room were really friendly and helpful. The new...

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2Thank LynnJ830
Windsor, Canada
Reviewed 1 week ago

The hotel is situated in a busy area near public bus routes and tour bus routes. The staff at the front desk were very patient and helpful with advice. The tour bus office in the lobby was vacant on a few occasions, but everything else was just fine.

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Helpful?
Thank Rick K
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your review on TripAdvisor. We are glad that you had an overall enjoyable stay here. We will also pass on your comments to our Front Desk staff. Whilst we thank you again for your review, we also hope to have the opportunity to welcome you to Hotel Santana again in the...

Reviewed 1 week ago via mobile

Just back after spending a lovely week at this hotel. Bedroom was very bright and comfortable . We did have a little problem with the bathroom the 1st day but they moved us straight away nd for da inconvenience they offered free drinks with our dinner for da duration of our stay . All the staff was very friendly nd...

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Helpful?
Thank martinamcg1984
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Ms McGlinchey, We would like to thank you for your review and your lovely comments. We appreciate that you took the time to write this review and to share with us your experience at Hotel Santana. It is a pleasure to note that you have thoroughly enjoyed your stay. We also hope that we will have the pleasure to...

Reviewed 1 week ago via mobile

On my first visit to Malta I was lucky to go with a friend and her father who is Maltesse. We went for a week and hired a car the driving after finally getting the car was a breeze,the island not being that big we was able to get around the whole of it in a week but at a...

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Thank Doug1964
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for your great review. It is a pleasure to note that have enjoyed your holiday. We also appreciate your great comments with regards to our hotel and we thank you for that. On behalf of the team, we look forward to welcoming you back to Hotel Santana in the near future. Kind...

Balzan
Reviewed 1 week ago

There are some things that could be replaced/repaired/fixed in the family room - Shower, hand bars in the bathroom. We required a walk-in shower in the family room. There wasn't one. Please refurbish these rooms. Otherwise the staff were very helpful and courteous. Well done.

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Thank anthonymH9982DQ
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for taking the time to review our hotel. We appreciate your comments with regards to our staff and we thank you for that. Your comments and suggestions are valuable to us and will be certainly passed on to our management team for further review. Whilst we thank you again for your review,...

bradford
Reviewed 3 weeks ago via mobile

Just back from a 4 night stay.great location near the bus station. Rooms good with free tea and coffee.the new area out back is lovely. Would be great in the summer. Lots of stairs for roof top pool so could be a problem for some. All staff very friendly. Special mention for cafe/ bar staff. They are the friendliest team...

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Helpful?
Thank carol4mick
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear Reviewer, We would like to thank you for sharing your review of Hotel Santana on TripAdvisor. It is a pleasure to read your lovely comments, as comments like these only encourage us to keep giving our best service to our guests. Whilst we thank you again for your review, we also hope to have the opportunity to welcome you...

Reviewed 3 weeks ago

My husband and I have just returned from a weeks all inclusive holiday at this hotel. The positives are that the bar staff are really friendly, and the room was adequate and kept very clean. Though the sheets on the bed were not fitted and we found ourselves having to get up in the night to re-arrange the sheets which...

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6Thank Sally D
Sunroute Hotels M, Guest Relations Manager at Hotel Santana, responded to this review

Dear reviewer, We would like to thank you for taking the time to review Hotel Santana. We would also like to thank you for the comments about our staff who work in the bar. We will surely relay your comments to them which will surely be appreciated. In the meantime, we regretfully note from your comments that we have not...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Price Range: $43 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#3 Luxury Hotel in St. Paul's Bay
#3 Spa Hotel in St. Paul's Bay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santana staff and other travellers.
91 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views are from 3rd floor up”
 of 5 bubbles nigel1946, 30 Jan 2017 | Read review
“top floor rooms offer some nice views”
 of 5 bubbles Daniel731, 29 Jan 2017 | Read review
“room 609 high quiet large great view”
 of 5 bubbles chrisgE3392MH, 22 Jan 2017 | Read review
“Makes sure you don't miss breaky! Nice restaurant”
 of 5 bubbles TheStath, 20 Jan 2017 | Read review
“The best rooms are at the back of the hotel overlooking the new garden but the hotel does have family rooms”
 of 5 bubbles Ozemandeus, 17 Jan 2017 | Read review
5 of 5