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Triq il-Maskli, St. Paul's Bay, Island of Malta Malta
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (135)
Room & Suite (41)
Pool & Beach (19)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Individually wrapped toiletries
Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Santana
Updated 03/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 24 hotels in St. Paul's Bay
Location
Cleanliness
Service
Value
Travellers' Choice
Hotel Santana - Your Qawra Hotel choice. Whether you are travelling for pleasure or business, the 4 star Hotel Santana is sure to satisfy your expectations. Our personalised service, comfortable accommodation and facilities will make your stay with us a memorable one. The Hotel Santana in Qawra offers an excellent location in the resort of St. Paul’s Bay. It is just a couple of minutes walk from the promenade, a sandy beach, public transport, shops, bars, restaurants and many other recreational facilities. This 4 star Qawra Hotel is located in the centre of this holiday destination and benefits from a free public car park located opposite the hotel. We offer free wi-fi in all guest rooms as well as public areas.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Kids pool
Highchairs available
Parking
Wifi
Pool / beach towels
Rooftop pool
Indoor pool
Outdoor pool
Heated pool
Yoga classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Snack bar
Special diet menus
Wine / champagne
Vending machine
Poolside bar
Rooftop bar
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Rooftop terrace
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, Bulgarian, German, Hungarian and 1 more
148Reviews38Q+A30Room tips
Traveller rating
  • 82
  • 33
  • 20
  • 7
  • 6
Time of year
Traveller type
Language
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Popular mentions
Joe C wrote a review 2 Jan
5 contributions
This hotel has a lot going for it - great physical amenity, excellent location, near bus station, clean and well appointed rooms, free wifi and very competitive dynamic pricing especially in off-season periods. But there are also some issues that should be addressed by management before one could recommend the hotel unreservedly. (1) The indoor wellness area and jacuzzi are useless. The jacuzzi was not heated, and remained cold even after requests to heat it. Nobody used it in the entire week we were there. Sauna is also charged extra, and rarely used. So don’t expect to have a functioning wellness area. (2) We asked for a twin room on a higher floor, but on arrival we got a queen room on a middle floor instead. A change was offered next day, but we had to wait till the afternoon to be able to move, ruining our first day, even though the room we were moving to was empty from the morning. Reception either did not ask for it to be cleaned early, or housekeeping failed to clean it. Either way, very poor communication and poor management practices. A room that a guest is already waiting for in house should always be cleaned first! Our complaint to the duty manager / front office manager elicited no meaningful response. (3) unannounced price changes – we were advised of a half pension package on arrival, but when we wanted to buy it the next day, were told that the price has increased – nobody in the hotel had any advance warning of the impending price increase. Prices, once offered to guests, should be honoured unless increases are advised in advance! (4) Breakfast was of reasonable quality, but very monotonous for a one-week stay – the same every day! Some variety would be welcome! Dinner variety was better. Overall, a pleasant hotel for the price, but unusable wellness area is a real handicap in off-season periods. As there is also a lot of building nearby, some rooms are quite noisy, although there is good balcony sound insulation.
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Date of stay: November 2021
Value
Cleanliness
Service
Room Tip: Ask for rooms away from nearby building sites....
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Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 1 week ago
Dear Joe We thank you for choosing Hotel Santana for your recent stay in Malta and for taking the time to share your experience. I am disappointed to read that we have not met your expectations in every way; please do accept our sincere apologies as these are not our usual standards. Once again, thank you for your feedback. We do hope to have the opportunity of welcoming you again. Kind regards Jennifer Scerri Guest Relations Officer
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BTraynors wrote a review Dec 2021
United Kingdom20 contributions3 helpful votes
Very friendly and helpful staff, ViVi and Olivia is an asset to the company. We were booked in for 16nights stay, the comfort room we were given were too far off fro. The elevators as my husband is disable, ViVi and Olivia then helped us to relocate to another comfort room just next to the elevators which is so helpful and convenient for my husband. Vivi even arranged a staff Sam to move our luggage. Am well pleased and thankful for thier help. The hotel buffet breakfast is well laid, hotel is clean and the room is spacious and cleaned everyday. Well worth the money.
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Date of stay: December 2021Trip type: Travelled as a couple
Room Tip: Parking is just across the hotel and it's free , ample parking. Rent a car at Emms fir 2weeks to...
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Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 2 weeks ago
Dear TjJ Thank you for choosing Hotel Santana for your recent stay in Malta and for taking the time to share your experience. I would also like to thank you for your kind comments directed to our staff! We do hope we can welcome you back in the future. Kind regards Jennifer Scerri Guest Relations Officer
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Catherine B wrote a review Dec 2021
1 contribution
Had lovely holiday early December first 2 weeks with friends.Food great,staff so well trained and polite and place spotless only one fault I could find was that despite notice at entrance to lift in reception advising that due to Covid only people sharing same room should travel together other people were very annoyed when asked not to enter and got very angry with us and we had to exit lift to let them in.May I suggest that you also put this notice in each lift to avoid tension amongst guests as people dont seem to read outside notice.
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Date of stay: December 2021Trip type: Travelled with friends
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Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 2 weeks ago
Dear Catherine We sincerely thank you for rating our hotel so highly! We are delighted that you enjoyed your vacation with us. Your comment regarding the notice has been noted. We do hope you will return to visit and stay with us again - and look forward to welcoming you back at Hotel Santana. Kind regards Jennifer Scerri Guest Relations Officer
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Brenda H wrote a review Dec 2021
Hebburn, England, United Kingdom28 contributions23 helpful votes
Have stayed here a few times before but things have definitely changed. The room decor is so much better but a few things need updating. The bed is fine but the mattress is terrible so far I have two sore hips and the pillows could do with updating. The tv is of good size and quality but very few English speaking channels, perhaps invest in a sky package? The breakfast is as before adequate with a reasonable choice and the restaurant is scrupulously clean. The coffee shop is ok but if you serve cocktails please teach the bar man how to make them, I ordered a margarita tonight which was served in a martini glass, no salt rim and was the most luminous shade of green I have ever seen, we could not work out how he managed it but it caused quite a few comments and speculations amongst the customers sitting around us. I know there is a lot of building work going on around the hotel but the noise within the hotel is bordering on unacceptable. I do not know what is above my room which is on the third floor but furniture in the room above seems to be being dragged along it most hours of the waking day, I am going to have to ask for a room change if it does not improve soon. We came back to this hotel because it was central to everything but I think next year we will have to change location! Still on holiday here for another week.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
Room Tip: All noisy because of building work at the moment
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Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 3 weeks ago
Dear Brenda Thank you for the review. Any inconvenience you feel you are encountering is regretted. Should you wish to discuss, I am available and can be contacted via our Front Office. Regards Jennifer Scerri Guest Relations Officer
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Barnsey7514 wrote a review Dec 2021
Plymouth, United Kingdom15 contributions29 helpful votes
Really lovely hotel. Stayed here December 2021. Breakfast and dinner buffet, very nice options and most importantly all the food was hot. Menu changes daily. Room comfortable and in a quiet location but close to everything St Paul’s has to offer. Staff very friendly especially in the restaurant. Will definitely use on my next visit to Malta.
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Date of stay: December 2021Trip type: Travelled solo
1 Helpful vote
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Response from Sunroute Hotels Malta, Other at Hotel Santana
Responded 3 weeks ago
Dear Barnsey Thank you for your feedback following your recent stay with us here at Hotel Santana. I am pleased to learn that you enjoyed your stay. Your lovely comments are appreciated. We look forward to welcoming you back in the future. Kind regards Jennifer Scerri Guest Relations Officer
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PRICE RANGE
US$39 - US$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
santana hotel malta, santana hotel st pauls bay, santana malta, hotel santana malta, santana st pauls bay
LOCATION
MaltaIsland of MaltaSt. Paul's Bay
NUMBER OF ROOMS
253
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Frequently Asked Questions about Hotel Santana
Which popular attractions are close to Hotel Santana?
Nearby attractions include Malta Classic Car Collection Museum (0.2 km), The Elvis Tribute Lounge (0.2 km), and Alex Bar (0.06 km).
What are some of the property amenities at Hotel Santana?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Hotel Santana?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Santana?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Santana?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Santana?
Conveniently located restaurants include Surf N Turf, Carvv Steakhouse, and Kebab Factory Qawra.
Are there opportunities to exercise at Hotel Santana?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Hotel Santana have airport transportation?
Yes, Hotel Santana offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Santana?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Santana offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Santana?
The staff speaks multiple languages, including English, German, Italian, Hungarian, and Bulgarian.