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Hotel Santana

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1,276 Reviews from our TripAdvisor Community

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Showing 1,049: English reviews
Protaras, Cyprus
Reviewed 8 April 2015

I stayed here with one of my friend for a week. The room wasn't so clean - they didn't change bed sheets in one week - and really hot cause the air-condition couldn't work very well. We also had some problem with balcony's door it didn't work easy. Breakfast was regular but enough. On the top they have pool. Hotel...

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Helpful?
Thank Tentboo
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Whilst thanking you for reviewing our hotel on TripAdvisor I am surprised to note that you reviewed the hotel now, when you stayed with us over 9 months ago! We take these reviews very seriously and when we receive any negative remarks we investigate the matter and ensure that any situation has been fully resolved. For the benefit...

Falmouth, United Kingdom
Reviewed 8 April 2015

The hotel Santana was just a average hotel really, the rooms could of been kept a bit cleaner but this may have been to the fact that there didn't seem to be much help for the poor woman who seemed to be doing it alone on our floor! They have a wonderful roof top pool and bar, which the bar...

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Helpful?
Thank ryanjob
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor and for your comments. I will be sharing this review with our management team in view of improving our product and services. In the meantime however, for the benefit of those reading this review, may I remark that Hotel Santana is located a very short walk away from the long...

Inverness, United Kingdom
Reviewed 8 April 2015

My husband , myself and our best friends decided to go back to malta again as we enjoyed it so much last year, we decided to stay at the santana as the reviews seemed really good , we stayed atthe qwara palace last year and that was brilliant. i was very disapointed in the santana hotel, firstly when we arrived...

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Helpful?
Thank Lorraine W
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Lorraine W., Thank you for reviewing our hotel on TripAdvisor and for your favourable comments about our housekeeping manager and housekeeping staff. I regret to note that you were disappointed with some aspects of your stay with us and take this opportunity to apologize for any inconvenience you experienced while with us. I would like to apologize for finding...

Reviewed 8 April 2015 via mobile

Just returned from a 5 night stay from Hotel Santana. The hotel is very good with good food, clean rooms, good prices and has a perfect location. Everything is close by and the bus station is just 2 minutes away. My partner and I really enjoyed it and if we return to Malta, we will definetly choose Santana.

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1Thank markus1855
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Markus 1855, Thank you for reviewing Hotel Santana on TripAdvisor and for sharing your experience of our hotel with other reviewers. We appreciate your positive comments and promise you that we will always continue striving to offer our clients good value for money and meet, and hopefully exceed, their expectations in terms of service. We note with pleasure that...

Reviewed 8 April 2015 via mobile

This hotel is not the most luxurious hotel on the island but offers great value for money. We had a front facing room which was very spacious and had all the comforts needed for a week's holiday. The food at breakfast and dinner was very good and cooked to my liking. There was always something different at dinner which was...

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1Thank Mannings199
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing Hotel Santana on TripAdvisor, for your most favourable comments concerning our hotel and for sharing yoru experience here with other reviewers. We are happy to note that you will be returning to our hotel in the near future and promise you our availability to assist you with any future booking you may have for...

Reviewed 7 April 2015 via mobile

Just returned from a weeks's stay at Hotel Santana. The staff was very helpful and the hotel marks everything on a holiday maker's check list. The food and service down at the restaurant and in the bars was excellent. Will definitely return!

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3Thank Dralanie
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Draline, Many thanks for reviewing Hotel Santana on TripAdvisor and for your most positive feedback about our hotel and our staff. We hope you will soon have the opportunity to return to our hotel and promise you our assistance with any future booking. In the meantime Best regards Carmen Carmen Zammit Sales and Marketing Executive Hotel Santana

Dublin, Ireland
Reviewed 4 April 2015 via mobile

I had 9 very enjoyable nights in this excellent and exceptional value hotel in St Paul's Bay. The staff were polite and helpful. My room was comfortable. The facilities are the equal of many much more expensive hotels. I will definitely return hopefully many times to the Santana

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4Thank Josder1
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Josder 1, Many thanks for reviewing Hotel Santana on TripAdvisor and for your most favourable comments about our hotel and our staff. Above all, we note with pleasure that you will return to Malta and the hotel in the near future. We take this opportunity to offer you our assistance with any future booking. In the meantime Best regards...

Farnham, United Kingdom
Reviewed 3 April 2015

I have stayed at the Santana once again. It is nice and comfortable with friendly happy staff. The food is good, it is canteen style so don’t expect 5* for 3* money. The WIFI, is very slow, did a couple of ping test came back at 1.5M, however loading certain sites seems to take forever. We had Superior rooms and...

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Thank Kevin1900
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Kevin 1900, Many thanks for your repeat custom to our hotel and for reviewing our hotel on TripAdvisor. We appreciate your favourable comments about our hotel and staff. Regarding the Wi-Fi facilities at our hotel,, we apologise if you experienced difficulty. This could be the result of a new system we are installing, enabling us to offer free Wi-Fi...

nottinghamshire
Reviewed 30 March 2015

Having stayed at the soreda prier to my 26 night stay here I was very disappointed the room was very tatty a big iron burn in the middle of the carpet along with other stains, the curtain hooks broken so the curtains couldn't shut, we asked for a double bed but it was two singles pushed together they couldn't even...

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2Thank 3ag
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, Thank you for reviewing our hotel on TripAdvisor. I regret to note that you were disappointed about some aspects of your stay with us and apologize for any inconvenience you experienced. Concerning the iron burn on the carpet, regrettably this would have been made by other clients previously occupying the room. In such instances the carpet would be...

Southampton, United Kingdom
Reviewed 29 March 2015

We have stayed at the Santana several times and really appreciate the atmosphere in this hotel ,the rooms are nicely decorated,the beds are comfortable and the staff are warm and friendly. The major headache for us on this visit was the presence of a group of at a guess 40 Italian language school students spread through the hotel. We had...

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Helpful?
1Thank Godders2006
SunrouteSantana, Sales and Marketing Executive at Hotel Santana, responded to this review

Dear Client, First and foremost allow me to thank you for your repeat custom to our hotel and also for taking the time to review our hotel on TripAdvisor. I regret to note that you were disappointed with some aspects of your stay with us and apologize for any inconvenience you experienced. Rest assured that we have taken note of...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Multilingual Staff
  • Room Service
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Whether you are travelling for pleasure or business, the 4 star Hotel Santana is certain to meet your expectations. Our personalized service, comfortable accommodation and facilities will make your stay with us a memorable one. The hotel is located just a couple of minutes walk from the picturesque, 2.6 km promenade, a sandy beach, public transport, the Aquarium, shops, bars, restaurants and many other recreational facilities such as discos, water sports facilities, a casino and a multiplex cinema. The 4 star Hotel Santana has 202 guestrooms comprising a mix of standard and superior rooms and a small number of suites. Guest facilities include a rooftop pool with children’s section and sun terraces and, for additional relaxation, there is an indoor pool and wellness facility. The attractive main restaurant, Moire, is in buffet style. La Mentha, the Italian Trattoria, is open in the evenings serving a variety of Mediterranean dishes. The hotel also has a licensed cafeteria which is open from early morning until late evening. Free WI-FI services are available throughout the hotel. We also offer a computer with free Wi-Fi services in the lobby area for use by our hotel guests. Accommodation Standard rooms Decorated in warm Mediterranean colours, the vast majority of rooms are Standard Rooms with twin beds, most of which can accommodate a 3rd bed. Twin rooms for sole use are available against a supplement. Facilities in Standard rooms include: Balcony Centrally controlled Central Heating / Air-conditioning En suite with walk-in shower or with bath and shower SAT TV with pay TV options Unstocked Mini Bar Radio Direct dialling Telephones Hair dryer Ceiling fan Safety deposit box (at a small charge) Room service Electric current 240 volts Continental Socket available in each room Kettle and crockery for making hot drinks Hair dressing services are available in the privacy of the room by appointment Superior rooms In addition to the facilities of a Standard Room, Superior Rooms are more spacious and include additional services such as tea & coffee making facilities, sofa and mini-refrigerator. The majority of Superior Rooms have two extra beds and are able to accommodate 4 persons in total. These rooms particularly appeal to couples and families who wish to retain home comforts whilst on holiday. Luxury suites The hotel also features a number of luxury suites which are uniquely defined by their original design and luxurious finishes. These suites are well sought after and advance booking is highly recommended. A traditional Maltese stone archway, which dominates the design, divides the suite into two areas - the sleeping and dining/living area. For additional comfort, the bedroom area offers double wardrobe space among other facilities. The suite is designed to provide some privacy from the living area should you have guests staying with you. The dining/living area is furnished with a fully equipped kitchenette including ceramic hob, oven and microwave, a dining table seating 4 persons and sofas opening up into a double bed. Apart from the standard facilities found in all rooms, Suites also include: • Fully equipped Kitchenette including oven/microwave • Dining area • Living area with a sofa opening up into a double bed • Full size mirror with down-lighters • Ironing board and iron Bars and restaurants Hotel Santana offers an array of food & beverage outlets to cater for the various tastes and needs of our guests. The various venues offered range from buffet breakfast, luncheons and dinners at the main restaurant, the Moire, to Mediterranean dishes, pastas and pizzas at the Trattoria La Mentha, and lighter meals and snacks at the Cafe Castagna. On most evenings live entertainment is offered at Cafe Castagna or at La Canoa Bar. There is also a pool bar which is open in the summer season. The Moire Restaurant The Moire Restaurant offers an elegant yet informal atmosphere. The restaurant serves breakfast and dinner and is open for lunch on some days. Breakfast: The hot and cold buffet breakfast offers a vast choice of items, including some health conscious options. Lunch & Dinner: Lunch is either buffet or plated, depending on occupancy. Dinner is buffet and consists of a variety of local and continental cuisine; vegetarian options are also available. La Mentha Trattoria and Bar Trattoria La Mentha offers informal dining with a bar lounge which is elegant yet cosy. This trattoria specializes in Italian cuisine and serves a good selection of local and Mediterranean dishes including pastas and pizzas. A salad bar and specialties of the day are also available. Cafe Castagna The cafeteria is informal yet smart and comfortable. It offers a variety of hot and cold beverages, snacks, ice-cream and mouth-watering pastries, most of which are baked on the premises. Pool Bar The rooftop pool bar and terraces enjoy 360' panoramic sea and country views. A choice of dishes, hot and cold snacks, ice creams and beverages are available. The pool terraces also serve as a venue for evening entertainment during the high season. Leisure Facilities Hotel Santana has a roof top swimming pool as well as 3 sunbathing terraces, all enjoying open sea and country views. The hotel also features a wellness centre (offering a range of health and beauty treatments, sauna, hydrotherapy bath, whirlpool and an indoor pool (heated in winter) which is open all year round except for 2 weeks in the July-September period. A small fitness room is also available. Meeting and banquets Hotel Santana offers a choice of two conference/banquet venues; the Paisley Room and the Cashmere Lounge. Both are equipped with video projection, but other conference equipment can also be provided at a charge. The Cashmere Lounge is located on the top floor and seats a maximum of 125 people theatre style. It is also ideal for banqueting with its own lounge bar and open view terraces. The Paisley Room seats a maximum of 90 people theatre style and is located on the lower level next to the main restaurant. A smaller syndicate room and secretarial services are also available. ... more   less 

Additional Information about Hotel Santana

Address: Triq il-Maskli, St. Paul's Bay, Island of Malta 05, Malta
Region: Malta > Island of Malta > St. Paul's Bay
Price Range: $43 - $156 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Santana 4*
Number of rooms: 202
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Also Known As:
Santana Hotel Malta
Santana Hotel St Pauls Bay
Santana Malta
Hotel Santana Malta
Santana St Pauls Bay
Hotel Style:
#3 Spa Hotel in St. Paul's Bay
#3 Luxury Hotel in St. Paul's Bay
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Santana staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid rooms at the rear as noisy street behind.”
 of 5 bubbles janet270, 7 Dec 2016 | Read review
“Ask for a refurbished room.”
 of 5 bubbles 3nigels, 28 Nov 2016 | Read review
“Best rooms in the new part views not brilliant but balconies good size did not USA a/c but told by others it was good”
 of 5 bubbles Linda433, 27 Nov 2016 | Read review
“Ask for a large room with balcony preferably overlooking back garden”
  • This is water not a shiny surface on balcony due to blocked drainage unable to sit out.
  • I am only a size 4 shoe
  • A previous occupier had obviously done some ironing
  • Loose tile and crumbling facia
  • Dampness in corner of room
 of 5 bubbles JanE180, 23 Nov 2016 | Read review
“choose first floor,facing front of hotel”
 of 5 bubbles gevi186259, 19 Nov 2016 | Read review
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