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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
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Phenomenal service! The front desk delivered two boxes of water to the bridal suite for my sister-in-law. They also provided double side tape for a projet I was completing. The atmosphere of the hotel was relaxing and welcoming. Thank you Four Seasons Atlanta!
Thank kmwebs17
Response from Yvette T, General Manager at Four Seasons Hotel AtlantaResponded 3 January 2017
Hi Kmwebs17,
I’m elated to hear you had a phenomenal stay with us! We strive to exceed your expectations on every visit. I hope you will visit soon so we can spoil you again.
Yvette Thomas-Henry
General Manager
We stayed here a few nights after coming off a long haul flight. The hotel is good but not a 'wow'. All staff were friendly and helpful. Check-in was painless and fast. Our first room had a faulty tv so we moved rooms. Shower is...More
Thank kckaceykc
Response from Yvette T, General Manager at Four Seasons Hotel AtlantaResponded 27 December 2016
Kckaceykc,
I’m happy to hear you enjoyed your stay with us. My staff will be overjoyed to learn they were able to enhance your visit. I will look into the shower pressure issues you encountered and hope to you will visit soon so we can...More
Managed to score a cheap corporate rate for this property. Was offered an "upgrade" to a renovated room for a 20% increase in rate which I declined. The room had a very late-80s vibe. The bathroom was comical and the shower pressure could have knocked...More
Thank SFO-PHL-traveler
Response from Yvette T, General Manager at Four Seasons Hotel AtlantaResponded 27 December 2016
SFO-PHL-traveler,
I appreciate your honest feedback. I’m deeply sorry that the hotel’s decor did not meet your expectations and I will look into the shower pressure issues you encountered. If you would like to provide more information about your experience, please reach out to director...More
I like the Four Seasons chain -- their hotels are typically well-run and comfortable. Unfortunately, our first experience at the Four Seasons Atlanta was when we drove in and no one even offered to help us with our bags -- and then were left standing...More
1 Thank Salty_and_Fresh
Response from Yvette T, General Manager at Four Seasons Hotel AtlantaResponded 27 December 2016
Salty_and_Fresh,
Thank you for sharing your honest review. I’m deeply sorry that your stay didn’t exceed your expectations. It is unacceptable that my staff wasn’t helpful and I will look into the shower pressure issues you encountered. If you would like to speak further about...More
The Four Seasons never disappoints. The rooms are beautifully appointed, and the service throughout the hotel is friendly and always on-point. Check-in and check-out were straightforward. Beautiful on-site gym and lap pool.
Complimentary coffee in the morning. The room service (at least for dinner), while...More
Thank akdaley2003
Response from Yvette T, General Manager at Four Seasons Hotel AtlantaResponded 27 December 2016
Akdaley2003,
I’m pleased to hear you enjoyed your stay with us and were able to indulge in many of our fabulous amenities. I hope you will consider staying with us again on your next visit to Atlanta.
Yvette Thomas-Henry
General Manager
Response from jpjpjpjpj | Reviewed this property |
The best I've stayed in was a one bedroom suite, and I can't recall whether or not it had an in-room jacuzzi. The standard and deluxe rooms do not have them.