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Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel

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3833 Princeton Lakes Ct SW, Atlanta, GA 30331-5508
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US$139
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Traveller (168)
Room & Suite (280)
Pool & Beach (12)

About

#34 of 195 hotels in Atlanta
Location
Cleanliness
Service
Value
Take the free shuttle from our hotel near Atlanta airportAdjacent to Camp Creek Marketplace and only 15 minutes from downtown Atlanta, the Holiday Inn Express & Suites® Atlanta Airport West - Camp Creek is the perfect place for business and leisure travelers. Offering services like complimentary airport shuttle daily.Atlanta, GA, corporations such as Chick-Fil-A and Delta Airlines are just minutes from our location, and if you need to hold meetings with business clients, we have two event rooms that accommodate up to 100 guests. While you look for hotels near Atlanta Hartsfield, keep in mind that we're just four miles from Hartsfield-Jackson International Airport (ATL) and only three miles from Georgia International Conference Center.Coming to the area on vacation? Exciting downtown attractions like the World of Coca-Cola and Georgia Aquarium are just minutes from our hotel.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Entertainment staff
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Meeting rooms
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Green
Languages Spoken
English, Spanish
1040Reviews16Q+A100Room tips
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Vwmark wrote a review Jan 2023
Birmingham, Alabama19 contributions25 helpful votes
Be warned—high risk area. We stayed here for several nights just at New Year’s. One night, we came back to the hotel at about 10 pm, to find that about half a dozen of cars’ windows were smashed open. If you see the comments for this hotel, the same thing had occurred in October 2021. 2) We came back on another day, found a cockroach scurrying across our room. See the separate comment titled “Roach Motel.” 3) On our last full day, the toilet was stopped up. It gradually improved during the day, but when we came back at 7 pm. We were going out again and asked the front desk to send someone to unclog the toilet. We came back to find that the toilet was still blocked up. We asked at the front desk. She said that that person could not get into our room, which does not make sense. I had to ask the woman at reception to get a plunger for me to use. She had to check several rooms before she could find one. I had to do the job myself, done in 5 mi minutes. I would feel unsafe staying here. We decided not to keep our car but instead secured an off-site parking lot connected to the airport. Will not come back here, or any other airport hotel.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: Do not park here.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel
Responded 2 weeks ago
Hi Vwmark, Thank you for choosing our hotel, for taking the time to provide feedback about your experience, and for always choosing our hotel brands for your stay. Holiday Inn Express And Suites provide the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope you can give us a chance to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Julio C wrote a review Jan 2023
11 contributions1 helpful vote
We are a family of 7. We stayed 2 nights. Check in was quick. Rooms were clean and beds were comfortable. Lake view is is nice although we did enjoy the lake as much being that is was winter. Water was cut off for hours without notice. We would of made plans before it's shut off. We did not appreciate it since 3 family members did not take showers before having to leave for a plan trip to downtown. We would of giving it a 5 star have they simply warn us we would of understood. Breakfast was great with lots of options for kids and adults. Family really enjoy breakfast. My young adult children use the gym. Shuttle was always available when we would secure it at a specific time. You have to vigilant and ready when it rolls around though. Would stay there again specially of I have family with me.
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Don't count on the shuttle for everything but use it as much as possible when available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dana G wrote a review Oct 2022
2 helpful votes
Hotel is fine but multiple cars broken into overnight. No security and no assistance from hotel personnel. They literally Shrugged their shoulders. Hotel wouldn’t even give tape to help cover our broken car windows.
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Date of stay: October 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel
Responded 7 Nov 2022
Hi Dana G, Thank you for leaving your feedback about your stay at our Holiday Inn Express Atlanta Arpt West - Camp Creek. We appreciate your honest feedback about your experience. I'm sorry for the issues you encountered at our property. I have sent your comment to our hotel management for proper handling. I also sent you a private message to extend our help. I hope you always find our hotel for your travel stays in town. We will make sure to make things right. Best regards, Dominador R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Michael H wrote a review Oct 2022
Whittier, North Carolina12 contributions3 helpful votes
We spent one night at this hotel to take advantage of its vehicle parking and shuttle to the airport. The facility was clean and comfortable. My issues are in regard to their billing practices and airport shuttle. When we arrived I was told that their credit card system was down and that they would have to make a copy of my card. The next morning I had two charges appear from Roadway Inn, not Holiday Inn. The issue was resolved but it took two trips to the front desk and a call to my credit card company. The other issue is in regard to the shuttle service. Our shuttle to the international terminal was efficient but upon return, we were informed that they would not pick us up at the international terminal. Be wary of this hotel.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel
Responded 26 Oct 2022
Hello mikeannhill, It's a delight for us to host your stay. We appreciate you for choosing the IHG® Hotels and Resorts properties for your lodging needs. I hope you had a wonderful time in Atlanta. Thank you for the candid feedback. I am sorry to learn about your experience. I've shared your feedback with our management team as a reference for the necessary improvements needed. I hope we'll remain to be your dependable choice as we promise to make the value of your experience worth it for all the right reasons. Yours in hospitality, Jeraldine R. Case Manager IHG Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WJohnson wrote a review Jun 2022
Washington DC, District of Columbia129 contributions46 helpful votes
+1
Worst hotel stay ever. Booked a group stay. The staff made no effort whatsoever to make this a decent experience. There's probably a character limit, so I'll try to summarize the long list of issues. First, the attitudes of just about everyone working there were horrible. The young man working the front desk at night was very pleasant to speak with and happily did what he could to assist us, but the middle-age lady that works during the day, along with the housekeepers...their attitudes were bad every day of our stay. You could even see it in their faces before asking a question. We were a pretty large group and just about everyone expressed the same concerns. There were so many issues we experienced. The lack of care & concern expressed by the staff was unbelievable. This led me to believe that these issues and complaints were a common thing and weren't going to be addressed nor fixed. I was correct. It was obvious the standards were pretty low at this hotel. The first issues occurred as soon as we stepped foot off the 3rd floor elevator. We were greeted with a horrible stench that consumed the entire floor. As we held our breath to get to our room, I noticed how dirty the hallway floor was. Food, trash, crumbs, and dirty wet wash cloths strewn about. It was disgusting to see and walk past. Went back down to the front desk and immediately brought the situation to their attention. Back in my room, I then noticed how filthy the room was. The air was dirty and stale, the room was dreary, and the lighting was extremely poor. The carpet hadn't been vacuumed or cleaned. The beds had visible soils and stains. No bed skirt, so the lower foundation mattress was exposed and was the dirtiest I've ever seen. Stains on the top comforter. Visible hair on my pillow. The AC vent was extremely dirty. The phone didn't work. The walls were filthy with visible stains all around, especially leading to the bathroom. Orange and brown stains on the door and walls. The bathroom sink had yellow stains in it and on the counter. It was obvious that ZERO attempt had been made to clean this room thoroughly. I overheard another guest asking a housekeeper for assistance and she blew him off explaining that she is 'getting off work after finishing with this room'. Absolutely ridiculous. The lighting in the room was extremely low/poor especially in the bathroom. While in the room, a staff member used a key card and walked right in on us with towels in her hand, which we didn't request. It was probably a last minute effort to straighten out the room. I thought maybe my room's condition was a single occurrence, so I checked out other rooms of those in my group. All of the issues were common. The 3rd floor was the only floor that stunk. We moved to another floor. This floor was cleaner than the 3rd and the room appeared a tad bit better, but we still saw stains on the bed base, walls, carpet, and ac vents. We received no room service until the day of checkout, which they show up knocking on your door at 8AM asking what time are you leaving. We should've also been made aware that they experience car thefts and break-ins. But we found that out the hard way when several cars had windows busted out and were broken into the night before we checked-out. The hotel offered no apology, no assistance, simply didn’t care. If it weren't for an entire group staying here, I would have cancelled and left. The hotel is absolutely dirty, from the rooms down to the seating in the lobby. Two bugs were in our room during our stay. The key card access that allows guests inside from the outdoor deck seating area doesn't work, so guests are stuck out there until someone notices them trying to get in. The in-room sockets and phone chargers don't work. Also to note, a group of guys, who clearly weren’t guests, were walking around outside casing the parking lot and eventually came into the hotel and ran through all three floors before eventually running off outside. To add to everything else, the pool was closed during our entire stay and we weren't informed beforehand. For a family group stay, we should've been made aware of this. Due to this stay, I will never stay at a Holiday Inn again.
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Date of stay: June 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel
Responded 16 Jul 2022
Hi PalmTreesBlueWater, Thank you for choosing to stay at our Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek. We appreciate your time to write a comment about your stay. I'm sorry for the issues you encountered. I have shared your comment with the hotel's management and ownership for review and service improvement. I also sent you a private message to extend our apology. I hope that you will give us the opportunity to serve you again in the future. Best regards, Dominador R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
NariK wrote a review Apr 2022
Georgetown, Indiana247 contributions34 helpful votes
Here’s the list of problems Heat/cooler didn’t work in room very well. Sockets to charge phone by bed broke Very uncomfortable chair in room No toilet paper roller No coffee for coffee machine Bed too high for short people Only trash can is in bathroom very small one Bathroom floor dirty Dirty around toilet Shower floor dirty No lamp on desk Fire alarm going off 2 days in a roll. They said it was due to dust. No pictures on the walls. The bed was comfortable. Bedding was clean. Felt safe at the location. They need to get their act together. It could be a very nice place. Free breakfast was okay. Staff that was there was nice. They have a large lake in back. It’s pretty. Big deck on back to enjoy lake.
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Date of stay: April 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Alex S wrote a review Mar 2022
Myrtle Beach, South Carolina46 contributions7 helpful votes
Lawrenceville Georgia Holiday Inn Express. Prepaid and that night someone knocked on the door at 2AM to slide the bill under the door, and woke us up. Also, during the night while my girlfriend slept roaches ran across her, and I had to kill them. Mind you the rooms looked fine. Stay with caution, and bring bug spray.
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Date of stay: November 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel
Responded 29 Mar 2022
Hello Alex S, Thank you for staying with us and for taking the time to write us a review. I'm sorry to read about the issues encountered during your stay, particularly with the service provided by our staff and the upkeep of the room. Guest comfort and satisfaction are of the utmost concern to us. I appreciate you letting us know about your experience. I shared your comments with the hotel management and I'm confident that appropriate steps will be taken to ensure we prevent similar situations from happening again. In line with this, I also sent you a private message to follow up and obtain more details. I hope this incident doesn't stop you from choosing us again for your future trips! Best, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DogoSora wrote a review Feb 2022
3 contributions2 helpful votes
If it could go wrong it went wrong and they were rude about all of it. First our room wasn’t ready, it was after the check in time. The lady at the front desk was rude AF, telling me about all the issues. I just wanted my room, that I had paid for. Came back an hour later, given a key to a room only to find there was some one in the room, back to the desk, waited again for a ridiculous amount of time and was told the kind of room I had booked and paid for wasn’t available and I needed to accept a lesser room, fine…gives me the key. Go to room to find it’s not been cleaned, gross! Back to the front desk I go. Was told to hold up again, finally given my third room assignment…looked to have been cleaned by room service but I did find two open bottles of water on the floor. Also no towels and no soap. Back down to the desk…it’s been two hours at this point, three if you count the hour we had to waste before we came back. Went and got our own towels and never received any soap so I had to go buy some. DO NOT STAY AT THIS HOTEL! They didn’t care about all the issues, no offer of a voucher or a refund even when I asked. FIND ANOTHER PLACE TO STAY
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Date of stay: February 2022Trip type: Travelled with family
Room Tip: DONT STAY HERE! Go anywhere else…
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel
Responded 8 Mar 2022
Hi DogoSora, Thank you for your recent stay and for sharing your feedback. Although we have limited service hospitality, we strive to offer a seamless and relaxing stay. I'm sorry to learn that your stay was not as comfortable as it's supposed to be because of the overall room cleanliness and the poor level of customer service you received. I know that this can be upsetting especially when your trip was supposed to be a relaxing one. We take feedback seriously and would like to get more info to share this with the relevant teams. I sent you a separate message and hope you respond soon. Despite some of the services not meeting your expectations, I hope you choose IHG still on your future travels. Best Regards, Jenilyn J Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
arweem00 wrote a review Jan 2022
Southeast Michigan10 contributions4 helpful votes
Clean and recently remodeled; staff was very friendly and breakfast was good. The deck is a nice touch to see water and woods. There is airport and train noise, but it is also very convenient near stores/walgreens/pizza.
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Date of stay: January 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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MommaBearFL wrote a review Jun 2021
3 contributions3 helpful votes
Upon arrival, I was told that the room I had booked was not available because "housekeeping didn't do their job" and did not clean the room. The man working the front desk went on to mention how upset he was that his coworker was late for her shift and he had somewhere to be and that there have been MULTIPLE issues with the hotel since he started working there. While I was there another guest came down to complain that her room was dirty and had rice on the bed and floor and another gentleman who worked there started arguing with her saying he had personally vacuumed her room. The front desk gentleman called the manager who said if I waited there a while (at least 30 minutes) he could try to accommodate me but there were no guarantees. It was clear the man at front desk was over his job and did not want to be there and certainly did not care about the guests. Due to the fact that, by this point, it was after 8pm, the only comparable accomodations I could find elsewhere were for $140 per night MORE than I would've paid at the Holiday Inn. However, since it was clear that conditions at the Holiday Inn were less than desirable, I decided to reserve elsewhere. When I went back in to tell the front desk, the lady who was late had arrived and she was also less than pleasant. When I asked for confirmation of the cancellation so I wouldn't be charged since they didn't have the room I booked, she said there wasn't one and acted like I was an idiot for even asking. Would NOT recommend!
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Date of stay: June 2021
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from IHG Service, Owner at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel
Responded 17 Jul 2021
Hello Lesa H, Thank you for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn that the level of service received fell below expectations. I have alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar issues from happening again. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$127 - US$158 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express & suites atlanta airport west - camp creek hotel atlanta, holiday inn express and suites atlanta airport west - camp creek
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
102
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HOLIDAY INN EXPRESS & SUITES ATLANTA ARPT WEST - CAMP CREEK, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 464 Photos (GA) - Tripadvisor

Frequently Asked Questions about Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel
Which popular attractions are close to Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel?
Nearby attractions include The U Bar (1.1 km), Camp Creek Marketplace (1.0 km), and Carmike Cinemas Movies ATL 14 (0.3 km).
What are some of the property amenities at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel?
Conveniently located restaurants include Nancy's Chicago Pizza, Chick-fil-A, and LongHorn Steakhouse.
Are there opportunities to exercise at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel have an airport shuttle?
Yes, Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel have airport transportation?
Yes, Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Does Holiday Inn Express & Suites Atlanta Arpt West - Camp Creek, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.