I had called upon my check in with questions as to where to park- the representative at the front desk continued to have a conversation with either another staff member or guest which was very unprofessional. Once parked and checking in, the front desk representative sped through our process. There was much confusion as to how to use our keycard in the elevator- no help from the staff, I had to ask another guest for assistance. Later that day, I went to the front desk again to ask for an extra pillow and blanket as we had 4 guests to our room and short a pillow. She handled me a sheet and blanket and said she would have the pillow brought to our room. We never did get the pillow so the stay was not as comfortable for at least one of our guests. Beautiful hotel- very clean but the customer service has much to be desired. With so many hotels to choose from, I would not recommend this location.…
Location couldn't be better for a family of 4 with 1 small kids visiting the aquarium, world of coke, and kids museum. Easy check in, good parking, and walk to all the sites! All at a great price with a really good breakfast with amazing coffee! Highly recommended.
We were looking for a place within walking distance to a Falcons game. This was perfect. About a 15-minute walk. Great restaurants around as well. There are a lot of hotels in this area, but I've always had good experiences with Hyatt Place. Breakfast was great as well.
We had a great stay at the hotel. The room was clean, comfy, and we felt safe and secure. The hotel was in walking distance to sites and restaurants. The breakfast was also yummy. We definitely plan to stay here again.
Great hotel, near all the attractions, and the staff was very helpful. Room was clean and beautiful. I've enjoy my stay and the breakfast is really good. The only thing that was missing is a safe in the room.
Nice stay. I just expected a bit more for the price of the room. Great location if you are visiting the aquarium but other than that the location is average. Rood was clean and staff were friendly. Mattres was average. View below average for my room
Convenient place to stay while visiting my son at Morehouse College. Near many great things in Centennial Park. Can walk to good restaurants. Rooms are basic but nice enough, with a modern design. Bathroom has ample counter space which is always a plus.
Valet only parking only is why i would never stay here again smh. Waiting for car takes to long this should be optional. One valet guy got rude like i wanted my car valeted i didnt. It took me and my wife forever to figure how to pull up to stop sign because valet is in there smh how would someone else know this valet is not even visible.
Good hotel, room was clean. Service was ok but virtual check in and key through the app was great! The location was great if you are attending an event in one of the arena. Valet was pricey but worth it since the hotel was walking distance to the games.
Great location. Hotel was clean, room was clean. Felt safe, which I was worried about after reading other reviews about downtown. Staff was very friendly, rooms and decor were updated. I would definitely come back to this location.