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All reviewsburger theoryhotel's poolcomplimentary coffee in the lobbynight auditorthree stardefinately stay hereice machinea king size beddecent sizestone mountainstayed for one nightbeds were very comfortableshopping and restaurantsnice staysinkinterviewcouch
There were several softball teams staying at this hotel during our stay. Several of the families from our team left due to multiple issues: Moldy bathroom, dirty room, car broken into (of no fault to the hotel on this one), rude customer service at the...More
A reasonably good hotel, not great though. Our room was clean, hotel's pool was reasonable as well, however, excessively used chlorine plus bad smell on occasion. The staff is friendly. Complimentary coffee in the lobby is left there since the morning until it gets cold....More
Thank Marcel D
Response from IHGService, Guest Relations Manager at Holiday Inn Atlanta - NorthlakeResponded 10 August 2017
Hi Marcel D,
Thanks for taking the time to leave feedback, we're glad to have hosted your stay. It's disconcerting to learn that we fell below your expectations particularly in terms of our pool's condition and WiFi access. This is certainly not the impression we'd...More
Our stay was actually good for our first time at a Holiday Inn. The room was clean,beds were comfortable & breakfast was really good.The only two things I didn't like was that at check in I wasn't told about their $20 a night incidentals charge.I...More
This was truly the worse hotel stay I have ever experience. The desk clerks are clueless and do not even know how to do their job. The TV didn't work at all and when we called down, we were told "well I don't know how...More
Response from IHGService, Guest Relations Manager at Holiday Inn Atlanta - NorthlakeResponded 18 July 2017
Thank you for taking the time to share your feedback regarding our hotel. It is disheartening to learn about the level of service you have experienced during your stay. We apologize for any inconvenience this may have caused you. We would love to...More
Great location if you need to be in the East Atlanta area, not a bad ride to and from the airport either. Hotel is located in a business area so there are many things around, restaurants, retail, grocery etc. Lobby is pretty open and nice,...More
Response from Lenord D, Front Office Manager at Holiday Inn Atlanta - NorthlakeResponded 27 June 2017
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn ATLANTA-NORTHLAKE.
I would like to start by apologizing to you for the inconveniences you faced during your stay. The issues mentioned in your review are...More