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Sheraton Atlanta Airport Hotel

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#54 of 177 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Airport Hotel
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1,157 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Atlanta Airport Hotel
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Showing 1,121: English reviews
Lenoir City, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed 18 September 2015

I checked into the hotel on a Sunday evening and was greeted with a smile by Zachary who did everything to make sure I was checked in properly and had a comfortable room. It was so nice after a very long day's drive to be greeted by someone trying to so hard to be very kind. I was there for... More 

Helpful?
Thank Karen P
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Karen P: We and Zachary thank you so much for your great posting and kind words. Glad to hear that your experience with us was very nice. We appreciate your recommendation and hope to see you again soon! More 

Raleigh, North Carolina
1 review
Reviewed 18 September 2015

The people at the desk, specifically Zach, if I'm getting his name right, were amazing. Super nice people. The people at the desk helped me with every question I asked, and then some. I've stayed here before, and definitely plan on coming back after this.

Helpful?
Thank AGShields
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear AGShields: Great to hear that our Front Desk team, especially Zachary, made your stay with us an amazing one! We thank you for your posting and compliments, and hope to welcome you back very soon! More 

1 review
Reviewed 17 September 2015 via mobile

Friendly, curteous staff. Shuttle is always on point, nice pool and good food. Also clean. Great value, whenever I come to ATL, I stay here and I'm never dissapointed. Shout out to Michael at the front desk, for making my stay a pleasant one.

Helpful?
Thank Ray F
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

DearRayF: Thank you for your posting and continued valued patronage. Great to hear that you always enjoy your visits at the Sheraton Atlanta Airport. Michael also appreciates your very kind words. We look forward to your return visit. More 

1 review
Reviewed 17 September 2015 via mobile

Mariama was the coolest and so nice! great service... as a loyal spg member love it! dedo is the man. this team is awesome this team is awesome this team is awesome this team is awesome. this team is awesome. Mariama is great! dedo is awesome and Mariama is great!

Helpful?
Thank Toby E
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear TobyE: We thank you very much for your posting! Mariama, our newcomer, also greatly appreciates your complimentary words and was happy to be of great service to you. Please come back and stay with us again. More 

Brooklyn, New York
1 review
Reviewed 17 September 2015 via mobile

Hello, Sheraton Gateway..... I would like to inform you that your team is amazing at the front desk. But today I spoke directly with the young lady name "Mariana." She is very professional, patient, understanding and most importantly a good listner. I have traveled all over the world but has yet to meet a person so diligent about there position.... More 

Helpful?
Thank Steven M
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear StevenM: Thank you so much for your posting! We are so proud to have Mariama, our new Front Desk Agent, on board. She is truly amazing and a great representative of the excellent customer service we provide to our guests. We look forward to welcoming you back soon! More 

1 review
Reviewed 17 September 2015

The staff gave great customer service. Bethany made sure that I had a great time and easily obliged to my countless number of requests. She deserves an award. I recommend this hotel to anyone who believes in great customer service.

Helpful?
Thank Aviare R
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear AviareR: We thank you for your posting and very nice words regarding Bethany who provided you with great customer service. Bethany was delighted to receive your outstanding feedback. We also appreciate your recommendation and look forward to your return visit. More 

Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 September 2015 via mobile

My husband and I originally wanted to stay at the Wesin but it was fully booked. We are SPG members so the next option was the Sheraton Gateway. We had low expectations but were pleasantly surprised by the service we received. Dedo Dixon at the front desk was a genuinely kind person who made us laugh. Happy Bday, Dedo! We... More 

Helpful?
Thank Adaire625
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Adaire625: We thank you for your posting and your valued SPG loyalty. Dedo was very ecstatic to receive your extraordinary feedback and was honored to have provided you with exceptional service. We look forward to your return visits. More 

1 review
Reviewed 15 September 2015 via mobile

Big Mike on his job!! Greeted and treated with respect and consideration. The entire staff is helpful with giving information and directions. As an out of town guest....the staff has made me feel right at home. Thanks guys for everything !!😊

Helpful?
Thank Stacie W
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear Stacie W: Thank you so much for your very nice posting! We and Michael greatly appreciate your wonderful compliments. Please come back to your “home-away-from-home”; we look forward to your return visit. More 

Minneapolis, Minnesota
1 review
Reviewed 15 September 2015

The best part of staying at Sheraton Atlanta airport is the warm welcome you get here. The first thing you see is Zachary or Vicki's smile behind the front desk. They both are so patient and pleasant to talk to and work with. They make you feel at home right away. Another staff who makes the stay special is Tommy... More 

Helpful?
Thank BlueSky3787
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear BlueSky3787: We appreciate your time completing your posting. Zachary, Vicki, and Tommy were thrilled and thankful to receive your compliments regarding their consistent great customer service. We thank you for choosing the Sheraton Atlanta Airport and look forward to your return visit with us again! More 

Dubai, United Arab Emirates
Level Contributor
96 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 14 September 2015

It's true that this property is a bit dated (though a refurbishment is starting) and the rooms are a little tired. But the service more than makes up for this shortcoming. Jenece at reception was particularly excellent. Room service staff were also helpful. One thing I would recommend would be to put a door on the ice machine room at... More 

Helpful?
Thank 164ulysses
Exec_1900, Manager at Sheraton Atlanta Airport Hotel, responded to this review

Dear 164ulysses: We thank you for your posting and your wonderful praises for Jenece and our Room Service team. I have passed on your kind words to them and they were all thrilled. We also appreciate your recommendations regarding covering the ice machine to muffle the noise and to provide shuttle service to the international terminal which I have forwarded... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our complimentary airport shuttle runs every 20 minutes to and from Ground Transportation at Hartsfield-Jackson International Airport (ATL), a half-mile from our full-service hotel. Downtown Atlanta and its major attractions are only 10 minutes away-including the new Georgia Aquarium; Turner Field, home of the Braves; and Atlantic Station, a new retail and entertainment district. The Georgia International Convention Center is two miles away. ... more   less 

Additional Information about Sheraton Atlanta Airport Hotel

Address: 1900 Sullivan Road, Atlanta, GA 30337
Region: United States > Georgia > Atlanta
Price Range: $155 - $269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Atlanta Airport Hotel 3.5*
Number of rooms: 395
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#32 Family Hotel in Atlanta
#40 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Airport Hotel staff and other travellers.
10 questions
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Eugene, Oregon
Eugene, Oregon
3 months ago
Wilmington, Delaware
9 months ago

See all questions (10)

Questions? Get answers from Sheraton Atlanta Airport Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There is a list of area restaurants and a hotel shuttle is available to take you and return you to the hotel when done.”
 of 5 bubbles SherylH679, 23 Nov 2016 | Read review
“SPG member”
 of 5 bubbles diannl2016, 22 Oct 2016 | Read review
“parking garage view, nothing exciting”
 of 5 bubbles shar0nl6, 20 Oct 2016 | Read review
“Simply ask for a quiet room.”
 of 5 bubbles Femmedefleur, 24 Sep 2016 | Read review
“even rooms such as 624 face the airport. I did not hear any airport noise”
 of 5 bubbles nelsonrandall, 17 Sep 2016 | Read review
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