Prior to my stay I have been loyal to Hyatt, Marriott, and Hilton and did not give IHG or InterContinental a chance. I'm happy that I did for this trip. The customer service exceeded my expectations. Upon check in I let them know it was my birthday, the front desk was surprised that it wasn't in the notes (apparently I thought that because my birthday is in my account they would just know - so note to self ALWAYS call the hotel and let them know about a birthday or celebration). In the time that we parked the car, unloaded, and walked to the room they had run up a bottle of sparking wine, chocolate strawberries, and written a personalized note. It was impressive and much appreciated. New to the brand I had received a status match to Platinum and didn't know about the Ambassador program which would have guaranteed me an upgrade, which I didn't get for this trip but we got a high floor room with a nice view. Location is close to everything and easy places to walk and eat. It is located in a more "corporate area" so things close earlier.…
I stayed here for two nights to visit friends and really enjoyed it. The room looked new and was very comfortable. The gentleman in the front was very professional and knew my name. Nice! I reserved a spa day for a friend of mine and myself - was exceptional! The manager gave me my message and it was one of the best - thank you! The facial was very nice as well. Their names were Jeamae and Sharon. I highly recommend them! It will be nice when the restaurant opens, but there were plenty of wonderful restaurants nearby. Thanks for a wonderful visit to Atlanta!
Recently was onsite for a site visit for a prospective corporate meeting. The property shows extremely well with the new renovations. Every inch was meticulous and well put together (and we where searching for weak spots). The sleeping rooms are large and well appointed. I enjoy that the décor is relaxing but not overly feminine. Bathrooms especially have a comfortable palette. Shout out to Jermaine at valet. I left my phone in the car and he made the effort to track me down and hand it to me.
We stayed three days at the intercontinental. An absolutely delightful and wonderful experience from start to finish. From the parking valet to the reception desk, from the restaurant and bar in the lobby to the cleanliness and housekeeping services of the room. We travel fairly extensively and this was our first hotel experience post-pandemic where everything was great. Staff was courteous and professional. Everything about the hotel outstanding.
Jermaine was super helpful!! Great hospitality and answered all my questions. Great hotel and location. MARTA station is just a few minutes walk from the hotel. Many great restaurants nearby. Had a great trip.
Truly enjoyed my stay and my family love the place and the renovations of the hotel was welldone basically beautiful atmosphere and kind and helpful friendly staff at the intercontinental we always feel at home no pressure of checking in and checking out
I stayed two nights at the Intercontinental Buckhead Atlanta for a business trip. I received excellent service from check in to check out, and the room was perfect. Very clean and well appointed. Gave me a sense of comfort after a couple of stressful days. Of particular note was the service in the restaurant. My server, Randall Nelson did an excellent job of taking care of me… Particularly, as I was in a rush to make it to a plane. Very professional and provided an excellent reason to return.
Had a amazing stay! Lived up to my expectations from what I have heard! Special shoutout to Jermaine who worked there for helping and assisting my stay and making everything alot easier for me. Highly recommend staying here
he was very kind and helpful all weekend. Jermaine made check-in, check-out, and everything in between easy! Less is more in writing but I must get to a 200-character minimum on trip advisor. Thank you for a great weekend.
Enjoyed a wonderful overnight stay at this beautiful hotel for my husband’s birthday. It was our first time but will not be the last. From the beautiful lobby to the clean cozy room you will not find anything wrong with this hotel. Even the parking is easy. We stayed on the 22nd floor which has a gorgeous view and also enjoyed the Club Lounge which I highly recommend. Thank you to Marlen, Preston, Tony and Hasna for your wonderful hospitality and going above and beyond to make it a special birthday stay. Everything you all did is greatly appreciated and we look forward to seeing you all again soon.