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Twelve Atlantic Station

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329 Reviews from our TripAdvisor Community

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Showing 315: English reviews
Richmond, VA
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

I stayed at the Atlantic Station property over the Thanksgiving weekend. Location: Right in the heart of Midtown Atlanta. Walking distance to lots of shopping and restaurants. Not clearly visible that you’re arriving to the hotel unless you have GPS on. Parking: Overnight valet was $28 a night. Self-parking was $14 a night; however, you have to park below in... More 

Helpful?
Thank busyvatraveler
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear busytraveler, Thank you for your recent review of TWELVE Atlantic Station on TripAdvisor. I am sorry that we fell short of your expectation this visit. We will be renovating the hotel between now and May 2017 which will address the major points of your critique. I am delighted to know that your service encounters were pleasant, helpful and smooth.... More 

Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 2 weeks ago

I cannot believe this is a Marriott property. I'm actually typing this in bed which is squeaky, bumpy and so uncomfortable. There was a large stain on the carpet as soon as we walked in the room. Taking a few more steps you see a stained couch that actually had 2 holes in the cushions. This was definitely a condo... More 

Helpful?
Thank Heather P
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear Heather P, Thank you for taking the time to complete the TripAdvisor review in regards to your recent stay at the Twelve Atlantic Station. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback... More 

Austin, Texas
Level Contributor
149 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 3 weeks ago

I recently stayed here and overall I give it a solid B but that's it. The suite I was in was large and spacious but there were a number of things missing, specifically it seems to me that this property perhaps used to be a condo complex? (honestly not sure but it felt that way) but they took out certain... More 

Helpful?
Thank Kyle D
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear Kyle D, Thank you for your recent review of TWELVE Atlantic Station on TripAdvisor. I am sorry that we fell short of your expectation this visit. We will be renovating the hotel between now and May 2017. We intend to move from decent to great and receive a solid "A" ranking from you in the future. We hope you... More 

Naperville, Illinois
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 14 October 2016 via mobile

I've returned to Twelve because the location is so convenient for my business obligations and wanted to update my May review.The manager promised my concerns were being addressed and I'm happy to say the floors are much improved! Thanks!

Helpful?
Thank leftiowa
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear leftiowa, Thank you for giving us another opportunity to serve you. As we progress with our renovation, which will be complete in May, we will be interested to know your feedback as we seek to improve. All the best, Frank Kren General Manager TWELVE Atlantic Station Hotel More 

Newcastle upon Tyne, United Kingdom
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 September 2016 via mobile

Stayed here for 3 nights on business, didn't really use the kitchen/living area although nice touch for those staying a while. I really appreciated the water/ice machine on the fridge and if I'd been staying longer I would have made use of the coffee machine. The bed was very comfortable, I can't fault it and I slept like a baby.... More 

Helpful?
Thank emmacallaghan79
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear emmacallaghan79, Thank you for sharing your experience at the Twelve Atlantic Station through the Guest Satisfaction Survey. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to... More 

Tennessee
Level Contributor
121 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 23 September 2016 via mobile

Just stayed 2 nights at the Twelve and really enjoyed it. Staff was very friendly and helpful. The room was a complete 1-br apartment with a fully equipped kitchen with a really nice view of the downtown skyline from the balcony. The room was very clean, the bed was so comfortable and it was nice to have so much extra... More 

Helpful?
Thank ShellPR
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear Shell PR, Thank you for sharing your experience at the Twelve Atlantic Station through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback is important to us. Thank you for staying at the... More 

South Windsor, Connecticut, United States
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 September 2016

The units are fully equipped with stove, microwave, dishwaher and full size fridge. Most room also have a balcony. The hotel is a split between guests and residents. Some wear and tear as expected, but nothing overwhelming. I will be back.

Helpful?
Thank Gavin B
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear Gavin B, Thank you for sharing your experience at the Twelve Atlantic Station through Trip Advisor. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire... More 

Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 September 2016 via mobile

The pro for this hotel is its customer service which I would rate a 5. The hotel carpets in the hall, the rooms (I viewed 3 different rooms before I selected 1), the beds were not acceptable. The carpets in the hall floors need to be replaced or maybe just cleaned, they were disgusting. The rooms were outdated and I... More 

Helpful?
Thank Jennifer H
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear Jennifer H, Thank you for taking the time to complete the Trip Advisor review regarding your recent stay at the Twelve Atlantic Station Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. Thank you very much for... More 

Atlanta, Georgia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 September 2016 via mobile

The hotel is conveniently located in Atlantic Station. A very lovely hotel with great customer service. I can't comment on the food because we didn't eat at the hotel. When we first got to our room, we noticed one of the double beds was broken. We immediately called the front desk and they sent maintenance up but this was not... More 

Helpful?
Thank Sharline M
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear Mr. Hogan, Thank you for taking the time to complete the Trip Advisor review in regards to your recent stay at the Twelve Atlantic Station. We appreciate your kind words about customer service. Your comments will be shared with the ladies and gentlemen. We continue to be committed to provide memorable experiences with exceptional service. We hope to have... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 August 2016

Wow is all I can say. This was the perfect choice as i was in town for the Hair Show. It was perfectly located, close enough to nightlife, food and shopping. What else would you need while staying in Atlanta, GA. I will be visiting again really soon for an Atlanta Falcons game. Everything you need is right here.

Helpful?
Thank Rana J
FrankKren, General Manager at Twelve Atlantic Station, responded to this review

Dear Rana J, Thank you for sharing your experience at the Twelve Atlantic Station through the Guest Satisfaction Survey. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to... More 

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Lobby at Twelve
Lobby at Twelve
Cuisines: American, Contemporary
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Twelve Atlantic Station

Address: 361 17th St, Atlanta, GA 30363
Region: United States > Georgia > Atlanta > Atlantic Station
Price Range: $240 - $558 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Twelve Atlantic Station 4*
Number of rooms: 101
Reservation Options:
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Also Known As:
12 Atlantic Station
Twelve Atlantic Station Atlanta
Twelve Atlantic Station Hotel Atlanta
Hotel Style:
#30 Luxury Hotel in Atlanta
#55 Romantic Hotel in Atlanta
#59 Business Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Twelve Atlantic Station staff and other travellers.
7 questions
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Questions? Get answers from Twelve Atlantic Station staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This is a Marriott Hotel”
 of 5 bubbles 642ranaj, 31 Aug 2016 | Read review
“Ask for a city view”
 of 5 bubbles ATL-travel71, 16 Aug 2016 | Read review
“Bring earplugs if you're a light sleeper.”
 of 5 bubbles vtanga, 29 Jun 2016 | Read review
“Room had a very nice and different layout.”
 of 5 bubbles jazzman442016, 20 May 2016 | Read review
“Rooms with balcony on the 17th street side have the best views of the city. Even with the building across the street.”
 of 5 bubbles 811carltons, 18 May 2016 | Read review
5 of 5
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