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12 Downtown, Autograph Collection

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Traveller (149)
Room & Suite (232)
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Overview
  • Excellent52%
  • Very good28%
  • Average11%
  • Poor3%
  • Terrible6%
Travellers talk about
AMENITIES
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
6 Jun7 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (397)
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21 - 25 of 381 reviews
Reviewed 4 June 2017 via mobile

The hotel seemed interesting based on the reviews, though there were some issues so we tried to call to ask some questions before we booked. We were put on hold for over 10 minutes. We called back and when they finally answered, we were informed...More

Thank Shane P
Response from Tamara D, Front Office Manager at 12 Downtown, Autograph CollectionResponded 31 August 2017

Good day Shane P I am sorry to hear that you had this experience while you tried calling the Hotel Front Desk. We are working hard and trying to improve our service every day. It is your feedback which supports us and find the little...More

Reviewed 17 May 2017 via mobile

We stayed overnight in Atlanta on our way to Helen Georgia. The hotel was fantastic! Beautiful, large room with nice amenities and a wall to separate the sleeping area from the entertaining area. We had our 8mo baby with us, the space was great. She...More

Thank StougR01
Response from Tamara D, Front Office Manager at 12 Downtown, Autograph CollectionResponded 24 August 2017

Good day StougR01! Thank you for your awesome review! We are glad you could take advantage of our specious King Suite and enjoyed your time at the Twelve. We are looking forward to welcome you back soon! Greetings, Tamara

Reviewed 4 May 2017 via mobile

Went on anniversary to stay. Awesome room and amenities, close to peach tree where you can eat and get around easily. Their room is spacious and very clean with a tub and shower in the room! Me and my love one will come back again

Thank Hanna M
Response from Tamara D, Front Office Manager at 12 Downtown, Autograph CollectionResponded 12 May 2017

Dear Hanna M, Thank you for your awesome review! We are looking forward to welcome you and your loved one back and enjoy all the amenities we have to offer! I wish you a nice weekend! Greetings, Tamara

Reviewed 2 May 2017 via mobile

Wasn't really thrilled like other Marriott locations. Staff was nice. The room looked worn and not well maintained. This was my first time at the location, my overall thoughts were just okay location. Nothing spectacular.More

Thank Miss Jay E
Response from Tamara D, Front Office Manager at 12 Downtown, Autograph CollectionResponded 5 May 2017

Good day Miss Jay E, Thank you for your review. We appreciate your honesty. I hope it was not your last stay with us - we are going to have a renovation soon, so if you come back it definitely will be something spectacular! I...More

Reviewed 30 April 2017 via mobile

We were here for a conference at the Georgia Congress Center (main convention facility). This hotel was convenient to getting to our events without being in the congested section of Atlanta. It is a 50/50 private condos/hotel rooms, which I've never seen before. So, in...More

1  Thank Franklin518
Response from Tamara D, Front Office Manager at 12 Downtown, Autograph CollectionResponded 1 May 2017

Hello Franklin518, Thank you for your detailed feedback. We are very proud of our Staff and the Service we provide - unfortunately we have fallen short in some areas - We address this lack of attention for detail with our Housekeeping Management to ensure this...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$207 - US$515 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Atlanta
#35 Family Hotel in Atlanta
#72 Business Hotel in Atlanta
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$207 - US$515 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Atlanta
#35 Family Hotel in Atlanta
#72 Business Hotel in Atlanta
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (149)
Room & Suite (232)
Dining (22)
Pool & Beach (20)
Amenities (40)
Questions & Answers
Ask a question
Sheenamd56
4 July 2016|
AnswerShow all 5 answers
Response from RustinMoore | Property representative |
Greetings. There is no shuttle to or from the airport but for $2.50 you can take the MARTA from the airport to the doorsteps of the hotel. Just take the MARTA north to the Civic Center station and we are right next door. As... More
0
Votes
GoNolesGo
18 February 2015|
AnswerShow all 2 answers
Response from GeneralManagerTH | Property representative |
Dear GoNolesGo, The hotel only offers valet parking at $28 per night. There are some parking lots close by but these are at owners risk. regards, John Reilly
0
Votes
janhulsey
16 February 2015|
AnswerShow all 2 answers
Response from GeneralManagerTH | Property representative |
No there is not a shuttle from the hotel. Its 15 minute walk or a few minutes by cab. You can also take MARTA--2 stops then change and one stop. Its virtually door to door. John Reilly
0
Votes
Room Tips
"A high floor will get you away from street noise."
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"Just good luck with getting a room with a toilet that has enough pressure to flush."
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"Highest floor possible"
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"Try to get a room that doesn't face the pool and the W Hotel - there is a disco or something with loud..."
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