I ended up leaving a night early because I was so disappointed with the quality of the hotel. There is no breakfast or bar as advertised. The entire hotel smelled like marijuana and there was a pit bull in the lobby . Don’t even get me started on the terrible parking situation.
I’m not sure where to start. Staying at The Artmore was unlike any hotel stay I’ve experienced in my life, and for all of the wrong reasons. The excitement began when we arrived; be aware that the photos online are quite outdated and not reflective of the current state of the hotel. We had a 3 PM check in time in our email confirmation but were told upon arriving that check in was at 4, not 3. We went on a walk, ended up calling the hotel to see if any room was available, and were told that yes, our room was ready. When we arrived, a woman at the front desk — not the woman who we’d spoken to on the phone — said they had given the room to someone else and we had to wait for another room to be ready. We ended up waiting an hour and a half in their lobby for them to have a room ready (and from what I gather, this hour and a half long waiting period wasn’t bad; our friends staying upstairs waited over four hours for their room, another friend in the hotel was given the incorrect room layout (different beds than what were reserved that couldn’t accommodate their party size) and were told that the hotel was “completely sold out” until they suddenly found a room with the correct bed configuration eight hours later. We were on the first floor in a king room and the rooms have clearly not had a deep clean in a long, long time. Odd stains covered the walls, the drawers (yes, the drawers) smelled like rancid meat, and the moldings and outlets were covered with dirt. The shower leaked and could not be fully turned off. The cabinets under the sink were falling apart and the actual under sink area had a huge hole in the tile leading directly into the wall. The electrical infrastructure was also outdated — outlets didn’t hold plugs, half of the outlets in the room didn’t work, and some were installed in a completely crooked manner. We were provided an iron by the hotel — it came with the room — and there was a huge chunk taken out of the top of the iron. There was no safe in the room for any valuables and when you sign in you have to sign a waiver saying that the hotel is not liable for items stolen from your room. Now for the kicker: we quickly realized that the deadbolt in our room didn’t work, and the chain latch didn’t work either. If you attempted to slide the chain latch shut, it simply fell out of the “closed” end. We brought this to the woman who checked us in’s attention and were told that the earliest someone could address this would be the following day. To the hotel’s credit, the deadbolt issue was addressed the following morning but the latch was not! As it turns out, even with the deadbolt fixed, not having a latch was still an issue. On Friday, after the deadbolt had been fixed and our keys were reissued, in the middle of the day, a man keyed into my room without announcing himself and began to walk in while I was unclothed in the middle of the bed. I shouted something and he went “Sorry” and closed the door. I was very shaken by this and approached the front desk worker — the same person who checked me in — and told her that someone had fully entered my room unannounced. Her response was “Well that’s weird because I didn’t give anyone a key to your room!” No follow-up, no offer to check on who had keyed in, nothing. I pressed a bit to find out who else would have a key. When she mentioned that maintenance could have keys, she said “But they’re supposed to announced themselves. Anyway, they’re gone for the day so it shouldn’t happen again tonight.” Honestly, this was the straw that broke the camel’s back for me. It was one thing to feel like the photos of the hotel online were intentionally misleading, and another thing entirely to feel unsafe after strangers keyed into the room and to receive the most passive, disinterested reply possible from the person who was supposed to be in charge of the building and of guest safety. Other than this individual, I want to be clear that the staff on the whole were kind and attentive, but between the current state of the hotel and my experience in the aftermath of someone entering my hotel room (and the disinterested response from the same person who checked us in ), I am unable to recommend a stay here in good conscience. If you choose to stay here, please know that you aren’t getting the “boutique” experience advertised.…
Looks great in the pics, however they are likely 10 years old, however little upkeep has happened since. On previous trips it was an exceptional hotel. Understaffed, no bar/restaurant or breakfast, just a coffee pot. close to nothing in the kitchen suite bedsides the appliances. We paid for lots of these extra without getting them !
The hotel is conveniently close to a Marta metro station. There is a Whole Foods store at walking distance.The room was large with plenty of space to put away things. The lady at the front desk helped to get some stuff printed. The internet was accessible all time, but slow and choppy at moments.
Stayed here one night to go see the Violent Femmes at the Eastern . This hotel was amazing . I felt like I was at home here . Staff were excellent . Room was very clean and I will recommend and I will come again .
Positives: good location, friendly staff, lovely courtyard, big rooms, great price Negatives: leaky faucet in bathtub, no towels, sanitizing wipes, or water cooler in gym, TV cable didn’t work, small bathroom with nowhere to put toiletries
My sister and I stayed at Artmore 9/23/2022 - 9/26/2022 in room 316. The room should have been taken "off line." There was no window covering on one window and an ill-fitting blind on the other. The windows faced a parking garage with lights streaming through both windows. We did not realize this until we turned the lights off at 11:00 9/23/2022. Asked for help the morning of 9/24/2022 when we left for the day. Upon returning nothing was done and met with an unpleasant, unhelpful response. Ultimately the nice handman nailed a small towel over the window which helped somewhat. My other sister stayed in a separate room which had black out curtains. Again, room 316 should not have been available, considering I made reservations over a month in advance. What a waste of a potentially nice property. Every employee, save for one, was delightful. If I could figure out how to contact the property owner, Urbana Varro, I would. Doubtful there will be any changes made. Would suggest staying elsewhere.…
They charged us for 2 rooms and then when we called to have the charge removed the supervisor had an attitude with us and 3 other clients that were there while I was on the phone. Staff sucks, don’t stay there.
I gave it two stars because of proximity and at least the rooms were clean...when we were finally able to check in. Check in was listed at 4 pm. When they finally started letting people check in, it was 4:45...the girl at the front desk even commented, "I don't know why everyone wants to check in at 4". Really??? One couple had an email confirming an early check in at 3 pm. She basically blew them off and told them there is no early check in. My friend had booked one of the two bedroom suites for us. She was so excited about sharing this experience with us because she had stayed at the Artmore in the past. Again, what a disappointment. There was a full kitchen, but no glasses, plates, cups, wine glasses - well, you get the picture. There was a Keurig with one paper cup and two coffee pods. There was also a small sitting room with a love seat and a table with two chairs. Upstairs, there were two bedrooms - one was quite large with a king sized bed. The other one barely fit a queen bed and both had sloping ceilings. There was a shared bathroom- again, there were two towels, hand towels and washcloths. For a two bedroom suite! And they knew that yhere were three people staying there. The front desk was not responsive. The housekeeping staff was trying their best to get everything done, and we really felt sorry for them. Management's attitude was not accommodating at all. They acted like we should be grateful they were letting us stay there. After we went out to dinner and a concert, we came back and went to bed...only to be awakened by our smoke detector going off in the king sized bed room where my husband and I were sleeping. We called the front desk...around 2 am...and my husband spoke to someone who told him to take out the battery. He had already climbed on a chair and done that. They sent up two gentlemen, a security guard and a maintenance worker. The smoke detector was still beeping because it was hard wired as well. It actually quit after a few minutes, so they went back downstairs. We went back to bed only for it to start back up. We called the front desk again, and they said they didn't have a battery to replace it! Around four in the morning, we finally were so exhausted that we slept even though it was still intermittently beeping. It was a rough night! The next morning, my husband went down to get a diet coke, and they didn't have anything, so he had to walk up to the Hampton inn (where we should've stayed) to get one. When my friend checked out, we just wanted to get out of there. She called later to express our disappointment and speak to the manager...apparently, the same person at the front desk who checked us in. The same disdain and lack of caring we felt upon check in was exactly what this person displayed to my friend on the phone. I WOULD NOT, IN GOOD CONSCIENCE, RECOMMEND THIS HOTEL UNDER THE CURRENT MANAGEMENT AND/OR OWNERSHIP.…
Parking was underground & very tight. I was charged $30 valet service, and when returning later that night there was no parking left & was told to just park in the street somewhere. This hotel is not in a very good area mind you. Rooms are very dated, unkept, stains on the bed, hair in the bathroom, & not a pleasant experience at all. Only positive I’d say is the outside sitting area.