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100 CNN Center, Atlanta, GA 30303
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Traveller (1238)
Room & Suite (975)
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About

#100 of 194 hotels in Atlanta
Location
Cleanliness
Service
Value
Relax at Omni Atlanta Hotel at CNN Center, an upscale retreat in the heart of downtown Atlanta, Georgia connected to State Farm Arena and the Georgia World Congress Center. Our downtown Atlanta hotel is also conveniently located near the Mercedes-Benz Stadium, home of the Atlanta Falcons and the Atlanta United FC Professional Soccer Club, the Georgia Aquarium and the World of Coca-Cola. Discover a spa, trendy bistro/lounge and various dining options, and outdoor pool at this sophisticated hotel in Atlanta. Retreat to chic hotel rooms and suites within the bustling Centennial Park District, with breathtaking views of the Atlanta skyline or Centennial Olympic Park and thoughtful amenities. Whether you're looking to discover the romance, culture, entertainment and southern charm of Atlanta, GA during your stay, Omni Atlanta Hotel at CNN Center is your perfect getaway.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Coffee shop
Walking tours
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Car hire
Paid private parking on-site
Restaurant
Breakfast available
Breakfast in the room
Kid-friendly buffet
Kids' meals
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Air purifier
Dining area
Room service
Safe
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, French, Spanish
7574Reviews84Q+A100Room tips
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Evictor wrote a review 3 Dec
Mobile, Alabama221 contributions41 helpful votes
+1
Its rare for a hotel to hit 5 stars but the quality of this one stood out with the large room, king bed, well furnished room, solid fixtures, room safe, excellent AC and well equipped bath. American hotel rooms are superior to European hotel rooms.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Zorro0795 wrote a review Jun 2022
Cibolo, Texas25 contributions5 helpful votes
Hotel's Favourite
Recently stayed at the Omni attending a conference in the GWCC. My room was on the 26th floor which was perfectly fine but the elevators could be slow at times. My room was fine with two double beds and chair and ottoman and desk area. I'm thinking updates to the rooms are in order but nothing that would stop me from staying here again. I liked having the Keurig to make coffee and a small refrigerator. The maid service was great and the staff I encountered were all good.
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Date of stay: June 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Linda B wrote a review 3 Dec
Our ride from the airport was less than perfect through the all of the traffic and the fact that the valet area is not clearly marked so drivers do not know where we’re supposed to come in , it took longer than expected . We were so hungry but arrived too late to get any food from the top draft restaurant . I was upset but somehow the bartender CONTESSA turned all of that around !! I figured I would just get a quick beer - this one beer turned into three drinks but then I realized that my room did not have any way for me to heat up my sons milk and my sisters takeout order and while the other bartenders had no clue where I could find a microwave and gave is no answers Contessa, a bartender went into action immediately by getting on the phone and contacting the front desk and she had a solution for us!! I don’t know how hard it was for the other people to just do that instead of being confused- another guest rudely mentioned that unless it’s their first day they should know where things were and that’s when she told us it was her in fact second day . She made us feel very safe that she had immediate access to front desk and to security and she knew how to help us, it’s difficult traveling with small children and when you can’t get hot water that’s a really big problem . We had such a good time that we forgot that we were hungry and then somehow she got us to try the boss hog which is a very expensive whiskey and I didn’t even care about spending the money due to the amazing customer service - I don’t know how she did it but she changed our entire experience . Thank you CONTESSA and Sam, we will be back to try the wings and tacos !
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Date of stay: December 2022
Value
Location
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Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MooreOnRunning wrote a review Nov 2022
Charleston, South Carolina65 contributions16 helpful votes
I'm torn on writing this review. There were some very nice people who we dealt with over our stay (James from Bell Services and Faith at the front Desk). However, I have stayed at this hotel several times over the years with my family and this was the first time we have had so many issues. We arrived Friday evening and I was given a different room than what I had reserved. No one let me know of this change at check in. Once we got to our room we knew it was wrong though. I called from the room and was told that a conference took all the rooms with king sized beds. This was not acceptable to me or my wife, but I was assured that the night would be comped as well as our valet fee and we would be moved to another room the next day when there would be more available. This room had lights and outlets that did not work and beds that were very uncomfortable (along with not being the room we had reserved). The next day I went to the front desk and they had no notes in the computer or any idea of what I was talking about. I explained the situation again and a very nice woman named Faith moved us to a suite in the South Tower (we were in North 2480 and were moved to South 646). The room was much nicer and we accepted it, but the view was of the almost vacant CNN center not of the city (as we had reserved). On the last night we were in the room, the heater stopped working. I did not even complain because we were leaving that morning. Now that we are home and I have reviewed our bill, I can see we were not comped for the first night for the room or valet. I am beyond frustrated and disappointed in my favorite hotel in Atlanta (as well as many other Omni hotels we have visited over the years). I had not planned on making this review public (I filled out the survey privately), but my frustration level has only increased as I am home and thinking about this family trip. This will be our last time staying at the Omni, there are just too many other options available.
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Date of stay: November 2022
Value
Location
Service
Room Tip: If someone tells you they will do something, get it in writing and write down names.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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TravelNurse123 wrote a review Nov 2022
Alabama965 contributions205 helpful votes
I decided to get a room here because of the close proximity to a local race. The service I received at check-in , the coffee shop ,and valet were top notch. Prior to my race, I requested my car at approximately 4am and couldn't get a response. Antonio at the Front desk went above and beyond to ensure my car was retrieved promptly. Overall he was quick, professional, and kind! I would definitely return to this hotel.
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marley Jackson, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded 5 days ago
Hello there! Thank you so much for leaving us an amazing review! We appreciate you staying with us, and I will be sure to tell Antonio what an amazing job he did taking care of you! He'll be happy to know that you enjoyed his customer service. Feel free to stay with us again at any time. Take care and safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Patti B wrote a review Nov 2022
Madison, Georgia2 contributions
We experienced extremely poor service at this hotel. The hotel is next to two concert venues and their even knowing there were concerts, it took over 1 1/2 hours to check in. Staff would shrug shoulders when asked questions. Will not return!
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Date of stay: November 2022Trip type: Travelled with friends
Room Tip: No food available after 11:30. If staying there to see an event- plan to arrive 6-8 hours prior....
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marley Jackson, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded 2 weeks ago
Hello there. I am Assistant Front Office Manager at the OMNI Atlanta Hotel at CNN Center; I wanted to reach out to you regarding your recent stay with us. Firstly, thank you for completing the survey regarding your recent stay at our property. We value your feedback, and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Secondly, I wanted to personally apologize for all the inconveniences you experienced during your stay. You shouldn't have had to deal with a very long wait at check-in and a nonchalant staff. It is my team's job to ensure that you have a wonderful guest experience, and I am so sorry that we were not able to deliver that for you. I'll notify the necessary departments about these issues. We will take everything you said into careful consideration, so we can do better for future guests' stays. Hopefully, we will get the opportunity to make it up to you for future stays. If I can be of assistance in the future, please don't hesitate to contact me. Thanks again for taking the time to complete the survey. We hope you will come back and see us again soon. Take care and safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
elisabeth v wrote a review Nov 2022
1 contribution
the hotel could do with some updating. The breakfastservice however, in the capable and customerfriendly hands of mr Jeffrey is very good. He tends to your every need as is ms Elizabeth in the servoce department.
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Date of stay: November 2022
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jackie Duncan, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded 3 weeks ago
Thank you so kindly for such an awesome review! I will be sure to share this with Mr. Jeffrey and Elizabeth. They are essential to our success in our New South Kitchen and they are both extremely passionate about quality and excellent customer service. I am making sure that I post this comment to their immediate Supervisor. We look forward to welcoming you back for future reservations. Again thank you for choosing our hotel and please know that your business is greatly appreciated. We'll see you the next time. Kind regards, Omni Executive Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
dametrvlr wrote a review Oct 2022
Rainier, Oregon49 contributions25 helpful votes
The location is great in proximity to the convention center, but the rooms are dated and the restuarant/bars are very expensive. Thankfully there's other places near by to grab a bite. The elevators take a while but it's such a large hotel that's to be expected.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marley Jackson, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded 6 Oct 2022
Hello, On behalf of the Omni, I would like to thank you for staying with us, as well as responding on TripAdvisor. We are disappointed to know that your stay with us was not up to your expectations, and we have noted your comments regarding the condition of the room. We would like to extend our sincere apologies for the inconveniences caused to you. We have passed your concerns on to our engineering and housekeeping departments to ensure similar issues do not occur in the future. We truly hope that the aforementioned concerns do not prevent you from returning to our property. The resort has a great history and wonderful staff eager to ensure that each guest is satisfied. If you have any questions or concerns, please feel free to contact us at any time. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MA J wrote a review Oct 2022
Massachusetts5 contributions
I don’t know if I should start with the cleanliness or how the a/c just stopped working the last night. My siblings always said nice things about the Omni. Those are now untruths. I attempted to order breakfast at 730am and was advised unless I pot the order on the handle by 2am I would have to go out to eat. The bathroom vanity had something dripping off of it, but thankful I travel with Lysol wipes. The bed skirt condition made me feel as though I checked into a motel. The kindness and helpfulness of some of the staff was the only plus.
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Date of stay: September 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jackie Duncan, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded 3 Oct 2022
Hello and thank you for leaving a review regarding your most recent stay with us. I'm sorry to hear that you had a displeasing experience during your time at our hotel. I am checking your guest profile to see what happened with the room you were checked into. I want to verify if we checked you into a fully inspected room. From your review, it appears that we didn't. Thank you for pointing this out to us and I will directly address this with our Director of Housekeeping. Also, your siblings are correct - The Omni Hotel is an amazing place to be. It's rich in history and the culture of Downtown Atlanta. It is conveniently located near and adjacent to the all of the attractions in the Downtown Centennial Park District. We are a huge convention hotel and we strive to make sure that all of our guests leave our hotel with a memorable and enjoyable experience. I am truly disappointed that we dropped the ball during your visit but I will make sure that each and every concern mentioned by you will be addressed by our team. Your business is greatly appreciated and we value you as an Omni Guest. It is my hope that you will return for future reservations with us. It will allow us the opportunity to improve upon our services. Again, thank you for choosing to stay with us and we look forward to welcoming you back. Omni Executive Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Crowleymagic wrote a review Sep 2022
WAshington DC43 contributions31 helpful votes
Hard to believe Omni still keeps its name on this property. 1/2 the elevators were out, carpet was filthy, some rooms did not have hot water, AC chilled the room to about 58 degrees and would not stop, getting blankets took 2 requests and 4 hours, and it appeared to be understaffed.
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Date of stay: September 2022
Value
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Marley Jackson, Guest Services / Front Office at Omni Atlanta Hotel at CNN Center
Responded 26 Sep 2022
Hello, On behalf of the Omni, I would like to thank you for staying with us, as well as responding on TripAdvisor. We are disappointed to know that your stay with us was not up to your expectations, and we have noted your comments regarding the condition of the room, elevators, and lack of staffing. We would like to extend our sincere apologies for the inconveniences caused to you. We have passed your concerns on to our engineering and housekeeping departments to ensure similar issues do not occur in the future. We truly hope that the aforementioned concerns do not prevent you from returning to our property. Our hotel has a great history and wonderful staff eager to ensure that each guest is satisfied. If you have any questions or concerns, please feel free to contact us at any time. Thank you again for taking the time to share your opinion. Take care and safe travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$203 - US$384 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
omni hotel at cnn atlanta, omni hotel cnn center, omni atlanta, omni hotel atlanta
LOCATION
United StatesGeorgiaAtlantaDowntown
NUMBER OF ROOMS
1067
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OMNI ATLANTA HOTEL AT CNN CENTER: UPDATED 2022 Reviews, Price Comparison and 1,832 Photos (GA) - Tripadvisor

Frequently Asked Questions about Omni Atlanta Hotel at CNN Center
Which popular attractions are close to Omni Atlanta Hotel at CNN Center?
Nearby attractions include Atlanta Magic Theater (0.3 km), College Football Hall of Fame (0.2 km), and The Tabernacle (0.2 km).
What are some of the property amenities at Omni Atlanta Hotel at CNN Center?
Some of the more popular amenities offered include an on-site restaurant, a fitness centre, and room service.
Which room amenities are available at Omni Atlanta Hotel at CNN Center?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Omni Atlanta Hotel at CNN Center?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Omni Atlanta Hotel at CNN Center?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Omni Atlanta Hotel at CNN Center?
Conveniently located restaurants include Max's Coal Oven Pizzeria, Der Biergarten, and Park Bar.
Are there opportunities to exercise at Omni Atlanta Hotel at CNN Center?
Yes, guests have access to a fitness centre during their stay.
Is Omni Atlanta Hotel at CNN Center located near the city centre?
Yes, it is 0.4 km away from the centre of Atlanta.
Are pets allowed at Omni Atlanta Hotel at CNN Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Omni Atlanta Hotel at CNN Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Omni Atlanta Hotel at CNN Center?
The staff speaks multiple languages, including English, Spanish, and French.