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165 Courtland Street NE, Atlanta, GA 30303
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Room & Suite (302)
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About

#62 of 194 hotels in Atlanta
Location
Cleanliness
Service
Value
Travellers' Choice
Sheraton Atlanta Hotel is a downtown hotel located in the heart of Atlanta, Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome.
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Property amenities
Electric vehicle charging station
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Valet parking
Paid private parking on-site
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Snack bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English, Spanish
Hotel links
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4045Reviews65Q+A100Room tips
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Arko B wrote a review Nov 2022
9 contributions3 helpful votes
The hotel is dated and in desperate need of an upgrade. The parking lot is yet more dated and probably unsafe and hazardous. There is a pedestrian walkway right beside the way for cars, which should have been partitioned. Apparently, a partition might have existed in the middle ages but all you can see now are broken chain links reminiscent of a partition. All of this costs a whopping $35/night of parking. My room had no body wash. On asking the reception, they texted me saying that the hotel is out of bodywash. They offered me a bar soap. Well, shouldn't bar soap have been provided if you are out of body wash without me asking for it? What sort of a question is this? How are guests supposed to shower without body wash and no bar soap provided? All of this costs about $190/night after taxes. Run down motels have better facilities at a fraction of the cost. Shame!
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Date of stay: November 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Katrina Earle, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 2 weeks ago
Dear Guest, Thank you for taking the time to let us know about your stay experience. Your overall experience is below our standard. Providing the highest level of hospitality is our priority and I sincerely apologize for failing to meet your expectations. I will use this experience as a teachable moment to provide coaching to our associates to prevent this issue from occurring in the future. My hope is that you will choose to stay with us again should your travels bring you back to the area. Sincerely, Sheraton Atlanta Hotel
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Gail Bennett wrote a review Aug 2022
New York City, New York2 contributions1 helpful vote
Hotel's Favourite
We just got here and have 5 more days in our stay. But the check in process was wonderful. Aaliyah was warm and welcoming and accommodating. So far we’re really happy with the service and the cleanliness of the room - which is immaculate. It’s all good!
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bob Cappetta, General Manager at Sheraton Atlanta Hotel
Responded 5 Sep 2022
Hello gailbennett, Thank you for taking the time to let us know how your stay was and thank you so much for the kind words. It's always great to hear and I will share your thoughts with the hotel team. Hope to have you as our guest again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Terrance T wrote a review Nov 2022
Georgia20 contributions9 helpful votes
On November 2, 2022, my wife and I arrived at the property at 6:35 PM. We chose to use valet parking and in the haste of unloading our bags, I accidentally left a pair of Ray-Ban sunglasses on the console. I didn't need them at the time, so I decided to let them remain in the car. We departed for the airport before sunrise (approx. 6:30 AM) the following morning and I did not think to check for them. Once we arrived at our travel destination and got our rental car, I realized I did not have my sunglasses. I thought I had forgotten them in the vehicle and didn't think any more about it. Once we returned to ATL and arrived at our vehicle I realized the reason I had not taken them with me was that they were not there. They had been stolen. I have used valet parking on many occasions, and I know not to leave valuables in my vehicle. I accept that was a mistake on my part. With that being said, is it acceptable to have thieves parking guest vehicles? Until now I have not had any issues while staying at a Marriott property but in the future, Marriott will not be my first choice. Being a Gold Elite member, I expect better from Marriott.
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Date of stay: November 2022
Value
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven DeCraene, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 3 weeks ago
Good Morning 286terrancet, please accept my apologies for any issues you faced with Valet at our hotel. It is not acceptable to have something taken out of your vehicle, and if this was the case we would request you call the hotel at 404-659-6500 and request to speak with our valet leadership team. We would be more than happy to complete an incident report and assist you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Janie R wrote a review Nov 2022
Fort Worth, Texas27 contributions5 helpful votes
When I saw the microwave on a stand for guest use in the middle of the hallway on my floor, I should have cancelled my reservation. This is not something that I would have expected at a Sheraton. I had a very small room overlooking the pool with a balcony that was so small that the standard patio furniture and I could barely fit on it. My bathroom was another issue. I had a sink, but no counter. There was a small tattered faux wood tray placed between the sink and toilet. There were no amenities in the bathroom, only the shower gel, shampoo, and conditioner that were attached to the shower/bathtub combo wall. On my first night, I had to take a cold shower because the hot water did not work. It was pretty awful. There was a coffee maker and coffee in the room, but no water was supplied to use it. I watched the housekeeper clean my bathroom wearing latex gloves that she came into my room wearing. She cleaned the entire bathroom with those gloves on. After cleaning the toilet with those gloves on, she cleaned the sink, side table, mirrors then bathtub with the same gloves that she cleaned the toilet with. She also got clean towels and placed them in the bathroom with those same dirty gloves on. After that, I had had enough. I didn’t want any other areas of my room clean. I asked her to leave. The Do Not Disturb sign was placed on my door for the remainder of my stay. I also had access to the Club Lounge which was pointless. The lounge only had coffee, caffeinated tea bags, granola bars, one individual bag of lays potato chips, a few types of soda, and bottles of water. The water for the tea was always cold to lukewarm. After my second day, the sodas, water, and one bag of lays were never replenished. This hotel is in a good location, but I will not be staying here again.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven DeCraene, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 4 weeks ago
Good Morning 879janier, thank you for your recent feedback. I do apologize that the microwave in the hallway was a deterrent from you, and that the global switch to residential full sized amenities in the shower was not to your preference. The intention of this program is to reduce waste globally. Room cleanliness and sanitation is of critical importance to us. Thank you so much for sharing your feedback so that we can ensure your experience is isolated and corrected.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clarissa P wrote a review Oct 2022
Atlanta, Georgia1 contribution9 helpful votes
This hotel has really gone down! All I can say is that the bed smelled so bad that I wanted to leave the hotel, but i was at a conference. I complained and they changed the sheets, but it was the mattress or the mattress pad. I have NEVER been in a bed that smelled like that and hope I never will. I could not sleep the entire 4 nights that I was there. The service was good at the restaurants, but the bed was disgusting and unacceptable.
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled on business
Room Tip: The property has totally gone down. I will never stay there again.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven DeCraene, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 2 Nov 2022
Hi Clarissap581, thank you so much for your feedback. I am so sorry that you experienced this concern during your stay, our guest's satisfaction is our biggest priority and we are so sorry that we fell short during your stay! Please accept my apologies for the issue you experienced, and we hope to serve you again to show you this is not our standard.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sonyapt wrote a review Oct 2022
Atlanta, Georgia27 contributions10 helpful votes
There was a terrible strong smell once we walked in to check in. We got a room by the pool that only comes with 2 beds that looked like twin beds. The hallway is very small and so is the room. The door to the room was not a full door, I could have put my whole foot under the door. The bathroom is so small that there is no space between the sink, toilet, and shower. The website states that they have room service, they do not have room service. The website also states that the walls are sound proof, that was a lie. I could hear every single word that the people walking up and down the hallway was saying. It seems like everybody was extremely loud. Between people in the hallways talking, cussing, and dogs running around, definitely could not get any sleep. I do not recommend staying here.
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Date of stay: October 2022
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Katrina Earle, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 26 Oct 2022
Dear Guest, Thank you for taking the time to let us know about your stay. Your overall stay experience is below our standard. I have shared your feedback with our executive leadership in hopes of getting policies and procedures reviewed so as to prevent the issues your experienced from occurring in the future. I hope you choose to stay with us again should your travels bring you back to the area. Sincerely, Sheraton Atlanta Hotel Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sol K wrote a review Oct 2022
1 contribution
Aliyah hooked me up and was nice, wonderful, tool care of parking. Late checkout. Sheraton at this location has everything walkable. Only thing is that rooms don't have a microwave inside but other than that very convenient.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bob Cappetta, General Manager at Sheraton Atlanta Hotel
Responded 26 Oct 2022
Solk167, We are happy you enjoyed your stay with us. Thank you for the kind words and the five star review. I will share your comments with Aliyah and the team. Hope to see you again in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hans E wrote a review Oct 2022
Zeewolde, The Netherlands280 contributions116 helpful votes
Upon arrival I saw a large entrance, but also a park bench with a group of men smoking weed. The smell came all the way in. I cannot imagine Sheraton thinks this is acceptable. checkin took long as it was busy. 49'ers were in town that weekend. Room was old, but ok. The hotel hotel is old. Definitely needs an upgrade. Elevators are slow. Day later - those guys were still there smoking. Just walk up hill. The rest is not a particularly nice area to walk around.
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Date of stay: October 2022
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Katrina Earle, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 26 Oct 2022
Dear Guest, Thank you for taking the time to let us know about your stay. Your experience of men smoking weed at the park bench is below our standard. I have shared your feedback with our executive leadership team so that guidelines may be reviewed and put in place to prevent the issues you experienced from occurring in the future. My hope is that you choose to give us another chance by staying with us should your travels bring you back to the area. Sincerely, Sheraton Atlanta Hotel Downtown
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Bangkoktraveler_10 wrote a review Oct 2022
Phuket, Thailand62 contributions79 helpful votes
Not a sheraton standard or mariott standard. Let's start positive the check in was friendly and the bed was good. For the rest it's old and dated, back to the fifties. The whole place has to rebuild from scratch. I never saw a breakfast like this. Old bagels so hard many days old and the small choice is just disgusting, I could not eat it. Even the mouses if there are will die from being hungry. On top the restaurant is ice cold you need your outside jacket. And then the lounge the biggest joke in lounge history of mariott I guess. Better not offer a lounge. I don't understand that mariott is taking this property. It's a shame to call this a sheraton. Is mariott never checking his properties? How can they call themselves a 4 star property?
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Date of stay: October 2022
Value
Location
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Trip type: Travelled as a couple
Room Tip: Don't book here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Steven DeCraene, Guest Services / Front Office at Sheraton Atlanta Hotel
Responded 21 Oct 2022
Hello BangkoTraveler_10, we are sorry to here that your experience was below the Marriott Standard. We appreciate your feedback regarding the food you experienced, your complaint has been escalated to our food and beverage director to ensure your experience is an isolated experience. Thank you again for your feedback and have a great weekend!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
daryl d wrote a review Sep 2022
2 contributions
We were having a tough travel day and the front desk associate Aaliyah was kind and helpful allowing us to bring our pooch and have a late check out of this spectacular hotel with an amazing pool! Check it out great service and an amazing g southern oasis!
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Date of stay: September 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Bob Cappetta, General Manager at Sheraton Atlanta Hotel
Responded 26 Oct 2022
Daryldreez, I am glad you enjoyed your time with us. Thank you for the kind words and the five star review. I will share your comments with the team here.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$119 - US$229 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton atlanta, atlanta sheraton
LOCATION
United StatesGeorgiaAtlanta
NUMBER OF ROOMS
763
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SHERATON ATLANTA HOTEL: UPDATED 2022 Reviews, Price Comparison and 811 Photos (GA) - Tripadvisor

Frequently Asked Questions about Sheraton Atlanta Hotel
Which popular attractions are close to Sheraton Atlanta Hotel?
Nearby attractions include Time to Escape: the Escape Room Experience (Downtown Atlanta) (0.3 km), Escape The Room Atlanta (0.4 km), and APEX Museum (0.4 km).
What are some of the property amenities at Sheraton Atlanta Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Atlanta Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Atlanta Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Atlanta Hotel?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Sheraton Atlanta Hotel?
Conveniently located restaurants include by George, Aviva by Kameel, and Nikolai's Roof.
Are there opportunities to exercise at Sheraton Atlanta Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Sheraton Atlanta Hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Atlanta.
Are any cleaning services offered at Sheraton Atlanta Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Atlanta Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Atlanta Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.