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Sheraton Atlanta Hotel

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#31 of 173 Hotels in Atlanta
Certificate of Excellence
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Sheraton Atlanta Hotel
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2,986 Reviews from our TripAdvisor Community

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Showing 2,866: English reviews
Hallandale
Reviewed 17 October 2015 via mobile

Location is not the best one but it is ok if you don't mind to walk 3 blocks. Peachtree st is 2 blocks away. Marta is 3 blocks away. Nice restaurant and good breakfast buffet for $18. Rooms are in the small size. Hallways carpet is disgusting. Extremely dirty. Staff is very helpful.

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Helpful?
Thank AAGG68
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback as allows us to become aware of our weaknesses and identifies our strengths. We apologize for the appearance and state of our carpet during your stay. We have informed house keeping of this fault and they are using it as a teaching moment to keep a keen eye in the public...

Tampa, Florida
Reviewed 17 October 2015

I visit ATL regularly for business purposes. The conferences are always held at the Sheraton Atlanta Hotel. One of the bright spots of staying at the hotel is the great customer service provided by Mr.Jerome Smith and his team. Thank you for always ensuring that we are well taken care of! Jerome is a hardworker with a kind soul.

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Helpful?
Thank Mimi J
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the recognition of Jerome and his team down at the Bell Stand. They truly make some of the best first impressions and continue to serve from check-in to check-out. We look forward to having you back with us again.

Bradenton, Florida
Reviewed 16 October 2015

I stayed at the Sheraton for a conference in Atlanta. It was supposed to be "near" MARTA, but it was not the "near". We were walking the streets at around 9am with our suitcases and bags trying to find the hotel. One of the MARTA workers got her left and right mixed up and sent us the wrong way. We...

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Helpful?
Thank susannurse58
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. To be clear, we are 2 block from the MARTA. We apologize for the miscommunication regarding the location from the public transportation to our property. We will send a representative from the hotel to educate the MARTA staff better. Although, we are sadden that MARTA experience bumped our scores. Your review is abnormal compared to...

London, United Kingdom
Reviewed 16 October 2015

Lovely hotel, they are doing renovations at the moment which they tell you about at check in. There was only one morning it bothered me on the Sunday, but apart from that didn't notice and was out most off the day when it goes on. The staff were friendly and very helpful especially Tiffini, who went above and beyond. Only...

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Helpful?
Thank Capricorn2011
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback and are pleased to hear you had an excellent stay with us due to our staff. Service is one of our strongest pillars. We are glad you experienced that. We look forward to welcoming you back again soon.

Newburgh, IN
Reviewed 15 October 2015

Business travel; always a roll of the dice. The Sheraton was a good value - sure you can spend more but I don't need a 4 star spa that I don't have time to visit. 1) staff were helpful, kind and a pleasure to interact with after a full work day 2) rooms were large, well appointed and laid out...

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Thank bruppelin
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback and are pleased to hear you enjoyed your recent stay with us during your conference. Traveling for business can have a lot of variables and we are hear to make your travel effortless. We are glad to have achieved that. Take care.

Toronto, Ontario, Canada
Reviewed 14 October 2015 via mobile

There are most definitely better locations in Atlanta but I stayed at Sheraton for a conference. The hotel is a bit run down and also lacking in charm and character. Service is tired and while enthusiastic is still short of professionalism. The lobby is typical for Sheraton as were the rooms. Relatively comfortable bedding and linen with a small bathroom...

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1Thank icemanck
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We understand your view of us as to why we are putting in $20 million to renovate all our guest rooms and refresh our public space. Our renovation will be complete by the end of the year. We are excited to reveal to you our completely renovated guest rooms complete with charm and character. About...

Reviewed 13 October 2015

We enjoyed our stay at the Sheraton. We met a pleasant worker name Tawana Coleman. She responded to our request for linens & towels. When we would leave our room, we would see her cleaning halls & elevators with a smile. Ms. Coleman is a dedicated & sweet worker. We will return. Thank you!

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1Thank iamzesty
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate the spotlight on Tawana. We enjoyed hearing how her contagious smile and consistent service positively impacted your stay. We look forward to your return.

Reviewed 12 October 2015 via mobile

While the public areas of this hotel were fine the cleanliness of my room missed the mark. The remote control was absolutely gross with dust and dirt between the buttons. The clock radio was in the same condition, just nasty. The hvac vent in the room was disgusting also. I took pictures of the remote and clock. The pillow cases...

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1Thank keshia f
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your candor in your feedback. We apologize for the lack of cleanliness in your guest room. This is a vital aspect of your stay, having a clean room. Our housekeeping staff has been informed and will use your feedback as a learning opportunity. Although, we are pleased to hear you enjoyed our Garden...

Atlanta, Georgia
Reviewed 12 October 2015

Reserved a "club-level, city-view" room for an added cost. When we arrived, we were told that the room was "far from the renovations". As it turned out, the renovations were proceeding on 3 sides of us - next door, across the hall, and outside our window. We had to keep the drapes closed, since the area outside our window was...

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Helpful?
Thank Junaluska1
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your valuable feedback. We are appalled at the experience you have described in your comments. This is so very far from what we strive to provide and what our norm is. We apologize for the miscommunication regarding your room in location to the renovation. Currently, every floor has some sort of project happening...

Reviewed 11 October 2015

We stayed at the Sheraton based on the reviews on TripAdvisor. The Sheraton is in a central location in downtown Atlanta. It is walking distance from many different restaurants, bars and other attractions. What can I say about the staff of this establishment other than they are great. They're very professional, attentive and nice. The rooms were beautiful and clean....

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Helpful?
1Thank MAMM11
Heather D, Director of Guest Experience at Sheraton Atlanta Hotel, responded to this review

Thank you for your review. We appreciate your feedback. Your experience is truly what we strive for you to have and we are proud to know we accomplished that for you. We thank you for choosing us as your home away from home. We look forward to welcoming you back again soon!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Atlanta Hotel, located in the heart of Georgia's capital city, minutes from the Georgia World Congress Center, Georgia Aquarium, Philips Arena, Centennial Park and the Georgia Dome. ... more   less 

Additional Information about Sheraton Atlanta Hotel

Address: 165 Courtland Street NE, Atlanta, GA 30303
Region: United States > Georgia > Atlanta
Price Range: $184 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Atlanta Hotel 4*
Number of rooms: 763
Reservation Options:
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Also Known As:
Sheraton Atlanta
Atlanta Sheraton
Hotel Style:
#12 Business Hotel in Atlanta
#13 Luxury Hotel in Atlanta
#15 Romantic Hotel in Atlanta
#15 Family Hotel in Atlanta
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Atlanta Hotel staff and other travellers.
43 questions
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Questions? Get answers from Sheraton Atlanta Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I love the poolside rooms”
Amethyst4110, 20 Apr 2017 | Read review
“If you are looking for a quieter room at a convention, I suggest picking out a Club Suite”
scork001, 16 Apr 2017 | Read review
“Corner suites are great for families. There are street-level parking spots right out of south tower.”
praveenkjha, 16 Apr 2017 | Read review
“club level”
Islayman, 13 Apr 2017 | Read review
“They have balconies to look over the indoor pool- I would have liked one of those-it was like a tropical setting.”
kriehl17, 13 Apr 2017 | Read review
5 of 5