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Courtyard Atlanta Cumberland/Galleria

CourtyardUS$152*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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169 Reviews from our TripAdvisor Community

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Showing 167: English reviews
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Montreal, Canada
Reviewed 4 weeks ago

this is an old rundown Marriott, the employees dont care and the services are poor. there are enough other hotels and other Marriotts that you can choose. Give this one a skip. I have had over 800 Marriott stays so I do believe I know. Management, pick up your socks. Only the gym get decent marks

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Helpful?
Thank Paul B
Don G, General Manager at Courtyard Atlanta Cumberland/Galleria, responded to this review

Thank you for sharing your feedback with us. I apologize that we failed to meet your expectations and will work to improve. We have a renovation scheduled to begin in October of this year, so possibly you will give us another opportunity next year.

Washington, DC
Reviewed 4 weeks ago

Staff is very pleasant and cordial. Helen at the front desk was especially friendly and voluntarily stepped out to the door to show me where the parking lot was. There's nothing really sexy about this hotel; it's probably best for business or someone (like me) coming in for a night and not needing too many amenities. The mall is right...

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Helpful?
Thank imho828
Don G, General Manager at Courtyard Atlanta Cumberland/Galleria, responded to this review

Thank you for staying with us at the Atlanta Cumberland Galleria Courtyard. Helen will be excited to read your positive comments made about her. She is a great service representative.

Reviewed 16 April 2017 via mobile

I traveled with my Braves fan son in law for Suntrust Park inaugural opening. This Courtyard allowed us to be in walking distance of the ballpark. The hotel was nice, clean decent beds, pillows etc. The negatives 1: unable to use phone due to broken phone cord connector. 2: Card entry systems for parking garage poor recognition of room key...

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Helpful?
Thank Earl C
Don G, General Manager at Courtyard Atlanta Cumberland/Galleria, responded to this review

Thank you for your feedback about your stay with us. Opening weekend for SunTrust Park was certainly an exciting time. We will look into the two issues you had so that we can rectify them. We hope you will return for future Braves games.

Prague, Czech Republic
Reviewed 8 April 2017

We were here for three days and never once met an associate who was not friendly. The day we arrived Atlanta had terrible storms and the phone was out. We met the maintenance man Walter as we checked in. He was there every morning and always asked us if everything was okay and if we needed anything. A true Marriott...

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Helpful?
Thank Butterfllyjoyce
Don G, General Manager at Courtyard Atlanta Cumberland/Galleria, responded to this review

Thank you for staying with us at the Atlanta Cumberland Galleria Courtyard. It is so great to read your kind words about our team. And Walter will be very pleased to be mentioned for his service. We look forward to seeing you again soon.

Reviewed 5 April 2017 via mobile

Nice business hotel, but I want to call out Helen at the front desk for great customer service. I am quite tall and she did everything possible to make sure there was a bed for me to sleep in that I fit in! She even adjusted my account to make sure I got the corporate rate for my company today...

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Helpful?
1Thank jasermd
Don G, General Manager at Courtyard Atlanta Cumberland/Galleria, responded to this review

Thank you for choosing the Atlanta Cumberland Galleria Courtyard. It is great to hear the kind words about the service provided by Helen. She is a true superstar, and she will be delighted to read your review. We look forward to your return.

Riceville
Reviewed 24 March 2017 via mobile

This was my first stay at this location. The hotel is in a perfect spot if your interested in the mall, local dining, and or a short drive to Buckhead. Our room was clean, the pool was nice, and the work out room was good for a quick workout. The front end staff was friendly and professional. The morning Bistro...

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Helpful?
Thank Ken K
Don G, General Manager at Courtyard Atlanta Cumberland/Galleria, responded to this review

Thank you for your comments about the Atlanta Cumberland Galleria Courtyard. We strive to please, and it is gratifying to hear about your positive stay. We look forward to your return.

Savannah, Georgia
Reviewed 20 March 2017

First of all, let me start by saying that the hotel itself was very pleasant and clean. The room was very satisfactory. Unfortunately, the management was a totally different story. My family and I spent two nights here. The first night, I was awoken from my sleep at 4 a.m. with loud screams coming from the hallway. After a few...

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Helpful?
Thank ivyscott
Don G, General Manager at Courtyard Atlanta Cumberland/Galleria, responded to this review

I apologize that you had such an unpleasant stay. We certainly could have done a better job managing the situation. If you have the opportunity, please contact me at the hotel so that I can follow up with you.

Reviewed 15 February 2017

Birthday Weekend in Atlanta and the hotel gave us the comfort we needed. Nice comfortable bed nice clean room. A little confused on the directions to get the hotel. But such an warm-welcome I believe Tan at the front desk. Bistro lady cannot remember her name, but very polite and fast. The pool is also amazing. Overall Nice hotel. What...

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Helpful?
Thank tia m
Don G, General Manager at Courtyard Atlanta Cumberland/Galleria, responded to this review

First and foremost, "Happy Birthday!" Thank you for choosing to spend this special time with us. I am glad to hear that the team took great care of you. Maybe you can make this an annual trip???

Tupelo, Mississippi
Reviewed 23 January 2017 via mobile

Out room was very tiny- we could barely get our luggage in. It was in a good location, directly across from the mall. Shopping and food close by. Our view was a giant office building. Check in was fast. And there was a mini fridge in the room.

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Helpful?
Thank LisaCTupelo
Management response:

Hello Ms. Tupelo, I'm sorry to hear your stay was not perfect. If you are ever in the area and would like to give us another try, I'll make sure you have a room facing the New stadium and the buckhead area. I'm glad to hear you had a good check in experience and you liked the location! Please feel...

Reviewed 4 January 2017 via mobile

Decided to take the wife here for 4th of July getaway!! Conveniently located right next to the Cumberland Mall. Definitely enjoyed the underground parking with security access. Gave me the warm and fuzzy!!! The only downfall for me was the absence of free breakfast. Which wasn't a big deal breaker, since I'm not an early riser!!!

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Helpful?
Thank Crucian77

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Atlanta Cumberland/Galleria

Address: 3000 Cumberland Blvd SE, Atlanta, GA 30339-3123 (Formerly Courtyard Atlanta Cumberland Center)
Region: United States > Georgia > Atlanta
Price Range: $179 - $411 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Atlanta Cumberland/Galleria 3*
Number of rooms: 182
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Also Known As:
Courtyard Atlanta Cumberland Hotel Atlanta
Courtyard Atlanta Cumberland Center
Atlanta Courtyard
Atlanta Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Atlanta Cumberland/Galleria staff and other travellers.
6 questions
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Americus, Georgia
USA
11 months ago
Richmond, Indiana
over a year ago
Atlanta, Georgia
over a year ago

See all questions (6)

Questions? Get answers from Courtyard Atlanta Cumberland/Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Poor customer service”
ivyscott, 20 Mar 2017 | Read review
“Pool is beautiful”
453tiam, 14 Feb 2017 | Read review
“be polite and ask the front desk to put you away from any groups if possible. Higher floors seems quieter.”
499audreyn, 20 Oct 2016 | Read review
“Corner rooms have panoramic windows.”
Aleesajane, 9 Sep 2016 | Read review
“Corner Units are large”
KVP2315, 22 Jul 2016 | Read review
5 of 5
Courtyard
US$152* /night
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Prices are for 1 room, 2 adults
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