Booked a superior room. (Traducción al español a continuación) Was given a basic room. Woman checking me in said there were only two rooms left when I booked in. One room with a twin and one with a double. So clearly they over booked and put me in a basic room. She had difficulty with English so I didn’t bother going back to her after we were in the room. I talked to the man at the front desk the next morning and asked to be refunded the difference between the superior room and the basic. He refused. I showed him pics of the room on my phone and asked him to pull up their website. He finally admitted they looked different but then wouldn’t just refund the difference. I asked to speak with the manager. He called the manager and the manager refused to speak with me. Then he said write your complaint down on this paper or reviews all over the internet I don’t care. Check in was a mess and took forever. I just had to leave and go to lunch so we wouldn’t miss Spain lunch time and then finish checking in after lunch. This was part of my check in experience- When I checked in, I left my credit card at the desk for incidentals and went to use the bathroom. When I came back she was entering the credit card to charge for the room I had to explain to her I already paid on hotels.com I showed her the receipt and had to show her several times before she agreed not to charge me again. Reservé una habitación superior. Se le dio una habitación básica. La mujer que me registró dijo que solo quedaban dos habitaciones cuando reservé. Una habitación con dos camas individuales y otra con una doble. Así que claramente reservaron demasiado y me pusieron en una habitación básica. Tenía dificultades con el inglés, así que no me molesté en volver con ella después de que estuviéramos en la habitación. Hablé con el hombre de la recepción a la mañana siguiente y pedí que me reembolsaran la diferencia entre la habitación superior y la básica. Se negó. Le mostré fotos de la habitación en mi teléfono y le pedí que sacara su sitio web. Finalmente admitió que se veían diferentes, pero que no solo reembolsaron la diferencia. Pedí hablar con el gerente. Llamó al gerente y el gerente se negó a hablar conmigo. Luego dijo que escribiera su queja en este periódico o reseñas en todo Internet que no me importa. El registro fue un desastre y tardó una eternidad. Solo tuve que irme e ir a almorzar para que no nos perdiéramos la hora del almuerzo en España y luego termináramos de registrarnos después del almuerzo. Esto fue parte de mi experiencia de registro... Cuando me registré, dejé mi tarjeta de crédito en el mostrador para cubrir posibles gastos adicionales y fui al baño. Cuando volví, ella estaba entrando en la tarjeta de crédito para cargar la habitación Tuve que explicarle que ya pagué en hotels.com Le mostré el recibo y tuve que mostrárselo varias veces antes de que aceptara no cobrarme de nuevo.…
Lovely small Hotel. Felt like our own private spot because we were there early in the sping before the crowds. Room with large patio. The breakfast was lovely.... It was minutes to the sea and Las Rotas a very nice area on the coast in Denia.
We loved our stay at this boutique hotel! And here’s why. Receptionists and staff were friendly, accommodating and very helpful, breakfasts were tasty and they offered a fair variety of pastries, meats and cheeses. My husband and I LOVED the freshly squeezed orange juice. I also liked the pretty coffee/tea cups. The hotel was thoughtfully decorated with lots of greenery. This added to the cozy and stylist feel. We also took advantage of the pool area each day. Even though we were close to the rocky beach it was nice to have a pool onsite. The pool was the perfect temperature and well maintained. An added bonus for us was that they served lunch and dinner at an added cost albeit very reasonable in comparison to local restaurants. The food was absolutely delicious! We found a few things we liked and stuck with it...that goats cheese salad was divine. Upon booking this hotel we knew that the walk to the city centre would be about 40 min along the beach. We liked that as it gave us an opportunity to walk off some calories! The walk was easy and it was lovely to discover shops, beautiful flowers and trees and beaches along the way. The hotel has 2 bikes that we also used one day. Great idea although I think that the tires need pumping! Overall our bedroom was very clean and was a great size. This leads me to some cons. Cons: Our mattress was left to be desired. It was hard and springy. Our pillows were also inadequate. The small pillows had better support but were too small and the larger pillow were extremely flat. We stayed for a week and found that they lacked storage to unpack. A few more drawers is recommended. Lastly, our shower head was horrible in that if you kept it propped on the wall it caused a flood. It was difficult to manoeuvre in the shower/tun without soaking the floor. That said the water pressure was good. Overall we definitely recommend and stay at the hotel again. Thank you for a wonderful stay!!!…
Stayed at this hotel on a few occasions with the main reason for staying is that it does not allow children under 16yrs. The second reason is that it is small and friendly. Hotel is on a main slip road along a tricky coast so the traffic noise can be intrusive during the day. The local dogs and cocktails can also be somewhat intrusive early mornings and evenings. Stayed in room 216 on this occasion, which is a standard room on the 1st floor. Bed and linen is adequate but the pillows are small and not that good. The metal 4 poster bed is a bit rickety but is handy for hanging towels etc. I'm not sure if all the rooms have been updated but this room had a new open shower unit, with a soaker head and a hand held unit, instead of a bath. Being open on one side it was near impossible to keep the floor outside the shower area dry. Good power to the shower and always got water available but it fits take a couple of minutes to work through. Aircon is excellent, as it's the fridge although a little noisy. TV was a little temperamental and sometimes needed to be turned off and then back on in order to work. The WiFi is poor and only really good enough for messaging, but the local signal for 3 or 4g is good. A small problem we encountered during this stay was the smell of sewerage in the room on a few occasions in the afternoon. The sink basin also took a long time for the water to drain away, so I don't know if there is a slight blockage somewhere that needs to be dealt with. From previous visits, the stairwell leading to the basement garage is now even worse as the entire bannister has fallen apart at the lowest level and was not repaired during our stay. None of the stair lights have been fixed either. Breakfast is excellent as usual. I suggest you will need a car if you intend to stay at this hotel as it's about a 50 minute walk into town and about a 30 minute walk to the nearest few restaurants and bars. For a 3 star hotel, this is a good hotel and I would recommend staying here for a quiet laid back break. …
Spend a lovely day and night here on our Spanish travels..Lovely clean bright room with outdoor space. Communal areas and pool are spotless with lots of greenery..great breakfast...Isaac on reception was extremely helpful and friendly which makes this place very welcoming..thanks again .We would highly recommend it and hope to be back some day..Deirdre and Michael (Ireland)
How many hotels are set in quiet, tranquil woodland overlooked by a spectacular mountain only two minutes from the sea? I know Palau are a chain but believe me this hotel is a labour of love. The eye for detail both inside the hotel and its grounds are amazing. The breakfast room and its home made cooking are a perfect match. Waking to birdsong and then opening your hotel room door to an oasis of plants and flowers where you could hear a pin drop. Can't wait to stay again!
This is the fourth year we have stayed at this hotel and I'm pleased to say it still keeps it appeal. Occupation means we are restricted to school holidays so the primary reason for staying here is that it is an adults only hotel, not accepting children under 16. The other reason is that it's small and friendly, providing the feeling of a more personal experience. Situated on the outskirts of Denia on the corner of a long access slip road to hotels, houses and apartments, and an access road to the rocky beach there is a certain amount of traffic noise. There are also cockerels and dogs kept by neighbours which can be a little irritating at times. Continental breakfast remains good as ever, including the additional Spanish touches such as the potato omelette and pastries. They also provide set lunches and dinners for €20 per head but we did not experience these. Staff are as welcoming and friendly as always and we recognised some regular faces. The new addition to the team, Juan, was no exception. Room was cleaned daily but often the surfaces were missed. Bed is ok, linen is ok (not changed daily), pillows are the long bolster type and a little thin and soft for our liking. Aircon is excellent. Hot water always available. Shower pressure was excellent in our room. Bathroom hairdryer was the usual ineffective wall mounted type. No tea or coffee facilities. Good mini fridge. Free safe. The negative points to the hotel are relatively minor. E.g. the staircase lights to the garage haven't worked for a couple of years - they have runway lights in the steps (some broken) which help a little on the way up but are virtually useless on the way down. The shower fixing in our room (which we had a couple of years ago) is still broken. The free bikes are poorly maintained, with the men's bike being a rust bucket. The stair post caps on the metal staircase to the first floor are missing, leaving sharp metal edges on which you can cut your hand. We like this hotel a lot and I'm sure we will return for the next couple of years while still restricted to school holidays.…
We had a four day break in Denia, staying at the Palau Verd. We were recommended to this hotel by some friends we visited in Denia. The Palau Verd is a about 3 km from the center of Denia, so a car is necessary, otherwise its taxis or the Denibus service which only runs in the day. The hotel is quaint with a beautiful cool garden & a small outdoor pool. The room was a good size, very comfortable, our only quibble is the shower which was difficult to control & operate. We ate breakfast in the dining room, Mediterranean - fruit, cold meat, cheese & pastries. We ate out so we cannot comment on the dinner menu To sum up, friendly staff, good service & a reasonable rate
We thoroughly enjoyed our stay in this small and friendly hotel. Excellent buffet breakfast with plentiful supply of good quality cold meats, cheeses, tortilla, fresh fruits, cakes and fresh orange juice. Free bikes which we took advantage of to cycle around the beautiful coastline and into Denia. It is clean and comfortable. The blinds keep out the intense light when you need to. This side of Denia is quiet and relaxing with smart residential villas. The receptionists Vahan and Shirley were naturally very helpful and professional and we appreciated them alot.
Very nice hotel, bit of a walk into Denia and not a lot around the immediate vicinity to the hotel, except a tapas bar and seafront restaurant. However very nice adults only hotel with friendly staff. Good value and quiet with nice grounds
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