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All reviews off season room was clean rapid city pancake machine nice hotel mt rushmore within walking distance the breakfast area crazy horse hot tub cinnamon rolls would stay here again custer state park indoor pool black hills front desk staff other attractions
Basic place no frills.
Room appointments were no frills. Seems when constructed they used a lot of non commercial fixtures. There is no style. The sofa and desk remind you of a dorm.
Breakfast was ok. People were friendly but scarce in the morning. We...More
We lodged at this property last week and found it convenient to the restaurants and shops; parking; and of course, Mt. Rushmore, Crazy Horse and the Black Hills.
The rooms were clean; bedding was wonderful; towels were soft. The hotel was exceptionally quiet which was...More
Date of stay: September 2018
Response from CZeimet, Front Office Manager at Holiday Inn Express & Suites Mt Rushmore / KeystoneResponded 2 October 2018
Thank you very much for choosing to stay at our hotel during your visit to the area! I'm glad that our hotel was conveniently located to the surrounding attractions and restaurants you wanted to visit! It's also great that your stay was comfortable and you...More
We stayed at the holiday inn in Keystone in December and we were treated as if our presence there was more of a nuisance than an opportunity to provide quality customer service. Upon arrival, the hotel attendant was very short and rude when we asked...More
Was working in Custer for the week, and during the off season most hotels are closed. Selected this property because of national branded hotel. The rooms are good sized, but I feel as if they do not care during the off season. As a business...More
Date of stay: December 2018
Response from CZeimet, General Manager at Holiday Inn Express & Suites Mt Rushmore / KeystoneResponded 5 days ago
Thank you very much for choosing to stay at our property during your business travels. I truly apologize that your impression was that we do not care in the off-season. This is not at all how we want any guest to feel at any time....More
We stayed here for 1 night over the Thanksgiving holiday. Room rates were reasonable, staff was friendly, room was clean, pool was to the kids liking and overall just a great stay. We have never stayed here before as during the summer months the rates...More
Date of stay: November 2018
Response from CZeimet, General Manager at Holiday Inn Express & Suites Mt Rushmore / KeystoneResponded 2 weeks ago
Thank you very much for choosing to stay with us during your visit! I'm glad that this time around our hotel was a good fit and that you enjoyed your overall stay! I hope you had a great time visiting the Black Hills over Thanksgiving!...More
The Holiday Inn Express Hotel & Suites Keystone is located at the base of Mt. Rushmore in the bustling historic town of Keystone, SD and central to all family-approved attractions. Just minutes from Mt. …MoreRushmore, Crazy Horse and Custer State Park. The Holiday Inn Express Hotel & Suites Keystone is a new, deluxe hotel architecturally designed after the magnificent look of Mt. Rushmore. Come and enjoy our Great Room as you relax around our 3-sided fireplace featuring a Western/Native American flair. The hotel features include free local phone calls, high-speed internet access, business center, and a large pool and hot tub.Enjoy a unique breakfast experience at our new continental deluxe Express Start Breakfast Bar served every morning featuring biscuits & gravy, bacon & eggs, the world's best tasting cinnamon roll, and much more. Visit Keystone, SD and stay smart at the Holiday Inn Express Hotel & Suites Keystone. Less
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