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Rushmore Express Inn & Family Suites

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Rushmore Express Inn & Family Suites
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320 Reviews from our TripAdvisor Community

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Showing 316: English reviews
harbour island
Reviewed 17 September 2016

Catherine at check in was really nice. we have a suite on the ground floor, suite was really spacious, love the fireplace and the Jacuzzi. Bathroom was huge and very clean. the room was really dark, no view from the window (side of the hill) Breakfast was good, nothing fancy. a lot of space for parking. we have a great...

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Helpful?
Thank lulubahamas
Jennifer G, Manager at Rushmore Express Inn & Family Suites, responded to this review

lulubahamas, Thank you for taking the time to review us, and for the specific staff feedback! I'll pass on your review to Catherine. It's great to hear you enjoyed your suite and that you had such a wonderful time with us. We hope to see you again next time you visit the Black Hills, Best wishes, Jennifer Rushmore Express Inn...

Reading, Pennsylvania
Reviewed 16 September 2016

Although this two queen bed suite was very clean and nice it had no windows which made it very dark and dingy and unappealing. Staff at Rushmore Express were extremely nice and helpful when asked about places to eat and see in the areas.

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Helpful?
Thank R5625UIdenisem
Jennifer G, Manager at Rushmore Express Inn & Family Suites, responded to this review

R5625UIdenisem, Thank you for taking the time to review us! That's great that you had such a good experience with our staff. Regarding your suite, I apologize for your inconvenience. While most of our rooms and suites have outside facing rooms, we do have a handful of rooms and suites with interior facing windows as some of our guests prefer...

Raleigh, North Carolina
Reviewed 16 September 2016

We spent 3 days here in September and were very pleased. The Inn is two miles from Mt Rushmore so we could easily get there by sunrise and back again for the evening lighting ceremony. We had a standard room and enjoyed the ease of parking right outside our door. Room was clean and comfortable with plenty of towels. Staff...

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Helpful?
Thank Susan C
Reviewed 15 September 2016 via mobile

We visited Keystone, SD back in June a family week long trip full of intense hiking during early morning and plenty of relaxing time in the afternoons. The town Is nestled in a little valley near Mount Rushmore, not too crowded, great dining and if one likes plenty of cute gift shops. We stayed in the Rushmore Express Hotel, outstanding...

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Helpful?
Thank ewasawina
Jennifer G, Manager at Rushmore Express Inn & Family Suites, responded to this review

ewasawina, It sounds like you had a fabulous time on your getaway trip! I'm glad that we were able to be a part of it, and that your time with us was so peaceful and relaxing. Thank you for sharing about it with us and future travelers. We look forward to seeing you next time! Sincerely, Jennifer Rushmore Express Inn...

Wisconsin
Reviewed 13 September 2016

Stayed here one night on our way to Colorado because it is close to Mt Rushmore. Comes with continental breakfast. Not the best continental breakfast. Room had fridge and microwave. It was ok for one night.

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Helpful?
Thank SandyPGravel
Ripley, West Virginia
Reviewed 13 September 2016

Check in was easy and the staff is very friendly. Room are very clean and comfortable. I highly recommend this hotel. The staff is very helpful and it seems customer service is their #1 priority. The pool area is clean and well kept. The exterior grounds are clean and well lit. Dining and shopping are within walking distance, Mount Rushmore...

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Helpful?
Thank Denise L
Jennifer G, Manager at Rushmore Express Inn & Family Suites, responded to this review

Denise L, Thank you for the glowing review and recommendation! We're glad you had such a wonderful stay. Best wishes and we hope to see you again, Jennifer Rushmore Express Inn & Family Suites

Big Lake, Minnesota
Reviewed 7 September 2016

Our stay was nice, clean. But old fashion sheets blue and pink. It was an ok hotel. Breakfast was good for the first few days then got old on the 3rd day needed something different. Would be nice to have eggs and sausage. Oatmeal was not good.

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Thank April K
A TripAdvisor Member
Level Contributor
3 reviews
1 helpful vote
Reviewed 5 September 2016 via mobile

Cons: Clean and tolerable although our room smelled like stale cigarettes (non-smoking room). Very outdated. Breakfast was the worst. Like I told my husband, it has to be cheaper to just offer donuts and assorted fruit. Pros: Super friendly staff! Pool area is okay. Conveniently located, everything within walking distance. Would stay again based on the pros.

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Thank A TripAdvisor Member
Jennifer G, Manager at Rushmore Express Inn & Family Suites, responded to this review

Hello and thanks for sharing about your time with us! I'm glad that the pros outweighed the cons for you, thanks also for the feedback about our staff! We have a fantastic team of people here. And I'm sorry to hear about your room. While we are a strictly non-smoking establishment, we do unfortunately have guests from time to time...

Reviewed 4 September 2016 via mobile

Had a jacuzzi tub in our room. Bathroom had heated floors and was very spacious. Had separate living area with fire place and tv. Only complaint was room was so large that TV sat on a dresser the opposite of the bed far away. If you stay here my recommendation is to stay in the hotel side rather than the...

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Helpful?
Thank Jennifer W
Jennifer G, Manager at Rushmore Express Inn & Family Suites, responded to this review

Jennifer W, Thanks for the review! I'm glad you enjoyed your spacious room and the heated bathroom floors. I've passed on your feedback about the TV distance to our General Manager and we will take it into consideration. Also, for the record the Coke machine on first floor has been fixed. I apologize for the inconvenience. We hope to see...

Newcastle, Australia
Reviewed 2 September 2016

A friendly welcome at the front desk set the tone for a pleasant stay. The room was comfortable, clean and quiet so we had a good sleep. The wi-fi worked well. Location is convenient to monument and shops. Definitely recommended.

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Thank Roy K

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
A family-friendly hotel located 2 1/2 miles from Mt. Rushmore, the Rushmore Express Inn & Family Suites combines comfort, convenience and elegance for a truly monumental stay. An indoor pool and hot tub, Fitness Center, in-room wifi and a complimentary continental breakfast are just a few amenities that the Rushmore Express offers, along with guest laundry and available meeting rooms for groups. ... more   less 

Additional Information about Rushmore Express Inn & Family Suites

Address: 320 Cemetery Road, Keystone, SD 57751-0654
Region: United States > South Dakota > Keystone
Price Range: $132 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Rushmore Express Inn & Family Suites 2.5*
Number of rooms: 84
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Also Known As:
Rushmore Express Keystone Hotel Keystone
Rushmore Express Hotel Keystone
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Questions & Answers

Here's what travellers have asked, with answers from Rushmore Express Inn & Family Suites staff and other travellers.
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Questions? Get answers from Rushmore Express Inn & Family Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Inside by the pool secure from the outside rooms”
 of 5 bubbles 34pc, 6 Nov 2016 | Read review
“Don't get the double queen, get the suite”
 of 5 bubbles mrssirpatrick, 25 Sep 2016 | Read review
“Pay the extra dollars for a suite. I did not see the regular rooms, but if they were anything like our suite, they would be lovely.”
 of 5 bubbles stacys240, 19 Sep 2016 | Read review
“The suites are very roomy and well lit. Love the door bell.”
 of 5 bubbles 461denisel, 12 Sep 2016 | Read review
“Ground floor rooms are easier to access.”
 of 5 bubbles royk621, 2 Sep 2016 | Read review
5 of 5