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We booked and paid for our room in advance on May 25th, charges posted on May 27, 2015. Our reservation check in was for June 21, 2015. I had 2 confirmation emails from firstname.lastname@example.org with a reservation number.
Our family arrived on Father's day to...More
1 Thank econ3101
Response from MarkMGT, Owner at The Lodge at Mount RushmoreResponded 24 June 2015
Greetings..Thank you for taking time to share your thoughts. Obviously this should never have happened. I apologize for not having your room available and ready to go. Looks like there actually was room assigned and that it was inadvertently marked as unavailable. I course I...More
The Lodge is situated "uphill" from Keystone and is welll situated for anyone wishing to visit all Black Hills attractions. The staff was extremely helpful, giving spot-on advice about restaurants, and providing invaluable local insight. The room was very spacious, clean, and well maintained. It...More
We stayed June 6 and 7, 2015. We were in a suite, #300, it was spacious and the toilet flushed. The TV did not work, the sink was plugged, we could not turn the tub faucet off (it ran water for the 2 days we...More
Stayed in this hotel in early May and there were good and bad points. The good: the room was nice and clean. The pool and hot tub were fine. The location is good as well. It is a short drive into downtown Keystone and a...More
My children and I stayed at the Lodge for one night on our trip to visit Mt. Rushmore and then camp in Custer State Park. The hotel was clean and comfortable, in particular the beds and pillows. It's probably the first time I've seen thick,...More
US$49 - US$159 (Based on Average Rates for a Standard Room)
Non-Smoking Rooms ,
Number of rooms
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United States >
South Dakota >
Also Known As
Best Western Plus 4 Presidents Lodge ,
Best Western Plus Four Presidents Hotel Keystone ,
Response from Patrick C | Reviewed this property |
We received a temporary refund from the credit card company pending response from the Lodge. Have filled a complaint with Pennington County Sheriffs Dept, on the advise of the State of South Dakota Consumer Affairs. Have... More
We received a temporary refund from the credit card company pending response from the Lodge. Have filled a complaint with Pennington County Sheriffs Dept, on the advise of the State of South Dakota Consumer Affairs. Have proof that I did attempt to cancel in proper time. I also have his telephone message offering assistance on what would have been my arrival date. I have crossed all my T's and dotted all my I's, so I am sure that am on the proper side of the federal credit card laws. The only thing I can see messing this up is the foreclosure action the bank has taken and if they froze his accounts. In that case, a judge would decide who gets assets first.
The latest news concerning the Lodge at Mount Rushmore is that the bank is forclosing on them to the tune of $2.6 million plus interest accruing at the rate of $302.68 daily! The order further directs the Pennington County... More
The latest news concerning the Lodge at Mount Rushmore is that the bank is forclosing on them to the tune of $2.6 million plus interest accruing at the rate of $302.68 daily! The order further directs the Pennington County Sheriff’s Office to schedule a public auction of the hotel.