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Nice hotel but given the price, I expected the details to be a bit more luxurious in the rooms and around the pool and grounds. Wonderful staff and excellent service. Rooms are all suites, which is a huge plus. Beds are comfortable.
The hospitality and level of service at the Fairmont Kea Lani is exceptional. Once you stay here, staying at many other hotels will feel like moving from first class to economy... They upgraded us to an oceanview suite (woohoooo) because we are President's Club members...More
10 Thank Ryan W
Response from FairmontKeaLaniMaui, Director of Guest Experience at Fairmont Kea Lani, MauiResponded 8 January 2018
Aloha, Ryan W, and thank you the fantastic review of your recent stay! I’m thrilled to hear that you felt the level of service you received was “first class” that is quite a compliment. We strive to deliver truly phenomenal guest experiences and it brings...More
Spent 2 nights here during our trip to Maui. For $700+ per night you'd expect there to be a certain level of service that just wasn't there.
Had to call for the room to be cleaned and turn down service both nights we were there....More
Response from FairmontKeaLaniMaui, Director of Guest Experience at Fairmont Kea Lani, MauiResponded yesterday
Aloha mimkeusr and thank you for sharing your honest feedback. I am saddened to learn that your recent experience did not meet your expectations and by the sound of it ours which ultimately caused you to shorten your stay with us. We welcome candid feedback...More
My wife and I stayed at the Fairmont Kea Lani in March of 2018. The location is perfect, situated right on the ocean close to the Four Seasons, the Grand Wailea and the shops of Wailea. I have included some helpful bullet points below for...More
3 Thank Billtill1
Response from FairmontKeaLaniMaui, Director of Guest Experience at Fairmont Kea Lani, MauiResponded 2 days ago
Aloha and thank you so much for taking the time to leave such a thorough review! Your overview is fantastic and I am positive others will appreciate all the pointers. It sure sounds like your recent vacation with us was a complete home run which...More
This property is spectacular!! A beautiful hotel, with spacious 1 bedroom suites (which are showing slight signs of wear and tear), a gorgeous open lobby, stunning grounds full of ponds, gardens, lounge chairs galore, a massive water slide, pools and palm trees. Everything is kept...More
Response from FairmontKeaLaniMaui, Director of Guest Experience at Fairmont Kea Lani, MauiResponded 3 days ago
Wow, "Perfect"! Thank you very much for your incredible review rajbath. I'm so happy to hear that you absolutely loved your time at Fairmont Kea Lani from the moment you stepped on property to the moment you departed. It brings me great joy learning that...More