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About
#4 of 9 hotels in Wailea
Location
Cleanliness
Service
Value
Keep your family happy and your wallet full when you book extended-stay suites at Residence Inn by Marriott Maui Wailea. Whatever brings you to Wailea, Maui, enjoy a condo-like experience and a budget-friendly price. Spread out in stylish suites with fully equipped kitchens, complimentary Wi-Fi and furnished balconies while taking advantage of our convenient grocery shopping service. Stay active in our state-of-the-art fitness center with cardio equipment and free weights, fuel up at our free, hot and fresh breakfast buffet, and unwind in the evenings with refreshments from our on-site bar. When not exploring the island with our local area shuttle, spend time with family and friends at our outdoor pool, fire pit, barbecue area and putting green. Make reservations today and thrive during your extended stay in Hawaii near Wailea and Makena Beaches.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Patio
Tennis court offsite
Kids stay free
Parking
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Dishwasher
Microwave
Refrigerator
Stovetop
Kitchenware
Flatscreen TV
On-demand films
Radio
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English
Location
71Somewhat walkable
Grade: 71 out of 100
14Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
75 Wailea Ike Drive, Wailea, Maui, HI 96753
Getting there
Car HireSee all Wailea car hire
528Reviews65Q+A100Room tips
Reviews
Traveller rating
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Most Recent
Wonderful stay at Marriott, amazing service, great food at the shack and it is just beside the beach. The rooms are spacious, with ample amenities, peaceful balcony and the most comfortable bed. There is a small shop at the ground floor too, which serves you ready to eat food, in case you want to grab and go.
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Date of stay: July 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We were greeted with lots of smiles. This place is not ocean front but after a few days, we were ok with that. It is quieter and less congested. This place is clean and updated. We would absolutely come back here.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed at this hotel during my stay in Maui. The hotel front desk staff is horrible. Horrible customer service. They do NOT value their customers. The resort is overpriced. The ocean views are beautiful but, that's about the only positive thing I can say about this resort.
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Date of stay: January 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Guest Services / Front Office at Residence Inn by Marriott Maui Wailea
Responded 12 Apr 2023
Aloha 33businessc, Thank you for taking the time to share about your recent experience - this doesn't sound at all like the level of service we strive to provide and I am sorry if we did not exceed your expectations. We would love the opportunity to speak with you directly to find any areas of opportunity where we could have done better. At your convenience, please contact the property at 808 891 7460 and ask for the manager on duty. We look forward to assisting you further. Mahalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Redeemed 60k Bonvoy Points per night for a 6 nights standard King Room. I emailed the front desk in the week prior to inform them of my desire for an upgraded room as a Gold Elite. Arrived at 10:30am to property and was checked in by a very friendly staff member who confirmed a room upgrade to an ocean-view studio. The room was very nice and the view was truly wonderful but the room could have used a deeper clean as crumbs and wrappers were found within. Breakfast was good. I would rate it as on-par with other Residence Inn properties. The staff were very nice. Yes, there are birds at breakfast. However, I followed the instructions of the guests and staff and never left my food unattended. As a result, I had no incidents of birds eating my food. Pool area was great. However, there were some guests who brought glass bottles onto the deck. Luckily nothing broke but maybe there needs to be more signage? The lack of housekeeping is frustrating but it was understood prior to check in. Had I paid $800+ a night I wouldn't have been super happy. There were some miscommunications that were a tad annoying. I was travelling with my girlfriend so we were pretty easy-going but I think it would have been exacerbated had we been with children. When we checked in we had two reservations under the same name, one for one night and the other for five. I requested a late check out that is guaranteed as a Gold Elite and stated that we did not have a car to park. On the day of our departure housekeeping knocked on our door at 12 noon (standard check out time). It appears no one recorded our late check out. When we checked out a few hours later, I received a bill that charged us $30 a day for parking. I insisted that we didn't have a rental car during our stay and asked for the charge to be taken off. The people at the front desk were nice, but they either didn't believe me or were just overly cautious. I showed them my Avis receipts that showed I returned the rental car on the day of our check-in and picked one up on the day of our check-out. They finally agreed to reverse the charges. It seemed a little odd that I had to jump through all these hoops to prove that I didn't have a rental car. The parking lot seemed to have gates so I would assume that the access would be put onto your room card? We never accessed the parking lot so couldn't they have checked that? It was a great trip at a good property where I felt like I received great value for my bonvoy points. I just really didn't like that it felt that the burden of proof was on me regarding the parking. I am already planning my return to the property but I will be sure to underline my late check out and no parking at check in and ask for confirmation in writing about the parking to avoid having to plead my case on my day of departure. …
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
It’s really not a partial ocean view room if you have to tell me at check in where the ocean is. If I lean off the balcony, it’s to the left BEHIND THE PALM TREE. There’s no view. The room was nice enough although the mattress needs replacing. This hotel is probably a good place to bring kids. Free basic breakfast. But get there before they water down the apple juice. The staff was very friendly and kind.
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Date of stay: January 2023Trip type: Travelled as a couple
Room Tip: When comparing hotel prices, be aware that it’s $30 a day to park.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Bethany Glend, Guest Services / Front Office at Residence Inn by Marriott Maui Wailea
Responded 19 Jan 2023
Aloha FionaWestgate, Thank you for your honest feedback. We would like the opportunity to discuss your recent stay in further detail with you, please contact the property and ask to speak with a Manager on Duty. Mahalo!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We normally stay at 5 Diamond hotels but since the prices and availability have risen so quickly we opted to book at the Residence Inn. Wow, what a pleasant surprise! The staff is friendly and helpful. The room is actually the size of a studio apartment with a kitchenette. Two full size queen beds with a pull out sofa too. Lots of outlets to plug in all your electronics and no need to move furniture to find them. Full buffet breakfast included daily. I’m gluten free and had plenty of options to choose from each day. Pool & spa are open late, live music Tuesday & Friday, great bar menu and the bartender, Chewy, is the best!! We went off road ATV’ing and our clothes were filthy with red dirt… guest what? Guest laundry 24/7 along with detergent to buy at the front desk. We will definitely stay here again. We met a few other people who shared it was their first time at the hotel too and they were very impressed. Book this hotel now, you’ll be happy you did!…
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Poor customer service and dirty rooms. Not worth the $$$. We arrived at 3:45pm to check in. We were told the room was not available. They took my number and our family hung out near the check in area. 4pm came and went and nobody contacted me. At 4:30pm I inquired at the desk and they said the room was ready. I wrote a review on the Marriott website and the response I received from the manager Bethany was completely false. She said the room was available at 3:56 and that I should not expect the room to be ready by the 4pm time of check in. She claimed that a phone call was made and that is a complete lie! We stayed for 4 nights and spent thousands of dollars. The room was not cleaned once during the 5 days. There was trash in the hallways. For the $800 a night fee you charge this is totally unacceptable.…
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Date of stay: March 2022Trip type: Travelled with family
Room Tip: Housekeeping is non existent
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Guest Services / Front Office at Residence Inn by Marriott Maui Wailea
Responded 6 Jan 2023
Aloha Y2811DKanneg, I sincerely apologize for the experience you have described here and would like the opportunity to look into how these breakdowns occurred. May I please ask you to reach out to the property directly by calling 808-891-7460 and asking for the manager on duty so that we may identify your reservation and assist you further? Your experience is not up to the standard we strive for, and your feedback will help us to ensure this does not reoccur again in the future. We look forward to hearing from you!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel needs to do cleaning. The carpets are filthy. They have always played Hawaiian music which gave a great Hawaiian vibe…no more. The AC Hotel down the street plays great Hawaiian music. The free breakfast is very basic. It doesn’t ever change so if you are staying for a week it gets really tiring. We loved this hotel and always stay here when coming to Maui but this Marriott needs to step it up. For the price you pay to stay here you would think they could do better. Come on Marriott clean this place up
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Hotel Manager, Guest Services / Front Office at Residence Inn by Marriott Maui Wailea
Responded 17 Nov 2022
Aloha 580jerik, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. The concerns of the carpets have been shared with our housekeeping leaders to ensure this is an isolated incident. My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver. Mahalo, RANCE ALFEREZ Director of Services O 808.891.7460 F 808.891.7461 Residence Inn Maui Wailea 75 Wailea Ike Drive Wailea, Hawaii 96753 Marriott.com/HNMRI
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mabel Caro wrote a review Nov 2022
Great hotel, our room was pretty clean and cozy, we spent four nights, the breakfast was good, as always the staff at RI is so nice especially housekeeping saying Aloha in the hallways; and Toni, she is guest services agent, she was friendly at check in, she explained where to park to stay close to the room, she is Aloha ambassador in the hotel.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Come with Aloha, be friendly with the staff, the beach is close, just walk and feel the Hawaiian...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We paid for a 2 bedroom suite. A decent amount of space, but we have stayed in better hotels where a 1 bedroom suite had more room than this 2 bedroom. We stayed on the 2nd floor with a walkout to the turf and pool area. While the master room seemed to have more amenities like more towels and the hairdryer, the other room did not. Also, a set of sheets in the second bedroom looked stained with grease, and I question where they were even clean. Kitchen was stocked well with enough of a variety of kitchen stuff, but only had 4 sets of plates, bowls, utensils, and cups. But only enough detergent to do 2 loads, which we would have been doing daily had we not gotten extra stuff from breakfast and decided to keep those in the room. The living room had bird poop on the carpet, and the did not move the furniture to clean underneath items like the couch. There were whole Oreo cookies and other old food. I assume the hotel must spray massively for roaches since we did not see one, as they for sure would have been attracted to the rotting food, so being exposed to those chemicals is a concern of its own. We could walk across the turf to get breakfast. Breakfast itself was ok. The options, for the most part, did not change at all for the week they were there, so that got old. Eating in the breakfast dining area was not an option as the room was open to the outside, and there were birds everywhere. They would attack your plates of food if you left them unattended, and there was bird poop all over the floor and furniture. The pool itself was nice. Great depth for young kids, big kids, and adults. They could have provided more pool towels. They ran out often. The turf area had some yard games that were great kids. There was an area of about 5 massive grills for making your own food if you wanted. They have a shuttle that'll take you within a mile or so. But here's the kicker, you need provide a booster or carseat for your child. That was not told to us in advance, so when we planned to leave the hotel, we couldn't. Later on, when we got a booster, we saw that you could leave it with the shuttle. Again, that was not told to us, as we assumed we'd have to lug all that junk to the beach. At 7 months pregnant, I was overwhelmed and couldn't do that on my own, like I thought I would on the days my husband was at a conference. So, basically, the hotel has terrible communication, and they should provide carseats and boosters for their guests.…
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Date of stay: September 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Bethany Glend, Guest Services / Front Office at Residence Inn by Marriott Maui Wailea
Responded 24 Oct 2022
Aloha Britton G, I recognize your time is valuable and appreciate the feedback you have taken the time to provide. Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the appropriate department leaders to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Mahalo, Residence Inn Leadership
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$563 - US$798 (Based on Average Rates for a Standard Room)
LOCATION
United StatesHawaiiMauiWailea
NUMBER OF ROOMS
200
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Claim Your ListingRESIDENCE INN BY MARRIOTT MAUI WAILEA: UPDATED 2023 Hotel Reviews, Price Comparison and 516 Photos (HI) - Tripadvisor
Frequently Asked Questions about Residence Inn by Marriott Maui Wailea
Which popular attractions are close to Residence Inn by Marriott Maui Wailea?
Nearby attractions include Little Beach (0.4 km), Sweet Paradise Chocolatier (0.4 km), and Lihilihi Lash Bar & Boutique (0.1 km).
What are some of the property amenities at Residence Inn by Marriott Maui Wailea?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Residence Inn by Marriott Maui Wailea?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn by Marriott Maui Wailea?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Residence Inn by Marriott Maui Wailea?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Residence Inn by Marriott Maui Wailea?
Conveniently located restaurants include Island Gourmet Markets, Matteo's Osteria, and Pita Paradise.
Are there opportunities to exercise at Residence Inn by Marriott Maui Wailea?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Residence Inn by Marriott Maui Wailea have an airport shuttle?
Yes, Residence Inn by Marriott Maui Wailea offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residence Inn by Marriott Maui Wailea?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn by Marriott Maui Wailea?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn by Marriott Maui Wailea offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.