We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Heartland Hotel Glacier Country

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
Professional photos
Heartland Hotel Glacier Country
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

77 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Heartland Hotel Glacier Country
See the most recent reviews
Showing 67: English reviews
Christchurch, New Zealand
Reviewed 27 February 2016

Room number 30 was disgusting, only a desperate backpacker would stay there. If the other rooms are similar I would say avoid it. Curtains were hanging down, some sort of generator was going all night and it sounded like pipes were banging all night. Not very clean and linen and towels were shabby. It made me feel uncomfortable and itchy....

 Report
Helpful?
Thank Jenni1949
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning Jenni1949, Thank you for taking the time to place feedback on your stay at the Heartland Hotel Glacier Country. Our hotel is undergoing a refurbishment winter 2016 which will see the rooms looking modern and fresh. Kind regards, Melissa Alexander General Manager

Western Australia, Australia
Reviewed 23 February 2016

This hotel was in great distance for walking etc. BUT its so dated like really dated the walls are super thin heard things i wouldn't chose too, but hey ho. The Girl who checked us in was super helpful and friendly. Needs abit of TLC

 Report
Helpful?
Thank Laura T
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning Laura T, Thank you for taking the time to place feedback on your stay at the Heartland Hotel Glacier Country. Our hotel is undergoing a refurbishment winter 2016 which will see the rooms looking modern and fresh. Kind regards, Melissa Alexander General Manager

BH
Reviewed 12 February 2016

A latin girl that helped us during the check-in gave us tips on how to find glowworms in the woods. She was also really nice and polite. Compliments. We arrived a little later than expected and found the front desk totally shut. There was a intercom and we tried it for at least 20 minutes and nobody answered. We sent...

 Report
Helpful?
Thank Mat_123456789
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning, Thank you for taking the time to place feedback on your recent stay with us at the Heartland Hotel Glacier Country. You have my apologies that your late arrival was not handled well at all - I will follow up with my team to ensure it does not happen in future. Kind regards, Melissa Alexander General Manager

Reviewed 11 February 2016 via mobile

Stayed at the hotel during peak season. Extremely thin walls. Accidentally left my jacket in the room. Reported missing item to the hotel on the day when I checked out. Really slow response. Eventually the hotel told me that jacket could not be found. How could you lose a jacket in half a day?? Unbelievable.

 Report
Helpful?
Thank Takki W
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning, Thank you for taking the time to post feedback on your recent stay with us, you have my apologies that you did not enjoy your stay. We have a very effective lost property procedure where all items found in the guest room are recorded and stored, then catalogued in our lost property system. Kind regards, Melissa Alexander General...

Copenhagen, Denmark
Reviewed 9 January 2016 via mobile

We really liked this hotel. The rooms were nice and the bed comfortable. And the staff was so nice and helpfull. The breakfast was good, there was everything for a full english breakfast. It might seem a bit pricy, but the prises are generally High in this area. We Can also recommend eating at the White pub which is also...

 Report
Helpful?
Thank Anna K
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning Anna K, Thank you for taking the time to place feedback regarding your stay with us at the Heartland Hotel Glacier Country. We are pleased to hear you enjoyed your time with us in Fox Glacier. We are fortunate to have wonderful assets on our team, I will be sure to pass on your positive comments regarding our...

NSW
Reviewed 9 January 2016 via mobile

This motel should not be operating. We were shocked beyond belief upon entering our room. What we paid to stay here given the standard provided should be considered theft. Tiny room, nothing like the photos, needing major refurbishment. Grubby, musty, dead cockroaches and dead mosquitos squashed on walls. DID NOT feel comfortable in using tea/ coffee facilities. Hostel not motel....

 Report
Helpful?
Thank Kigu
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning Kigu, Thank you for taking the time to place feedback on your recent stay at the Heartland Hotel Glacier Country. Our hotel is one of the more dated properties in Fox Glacier, and our images online through all booking agents is a reflection of this. The property is scheduled for a refurbishment of all 51 accommodation rooms during...

London, United Kingdom
Reviewed 17 April 2015 via mobile

From the outside the hotel is well located in the village and moderately attractive. However, Room no. 24 was located at the corner of the first floor walkway and therefore had only small windows looking out over another building. The room was dark, dingy and moth infested. The carpets on the external stairways were dirty worn and threadbare. The location...

 Report
Helpful?
1Thank Mr_MrsB_12
Reviewed 29 March 2015

We hardly slept, the bed was terrible, the noise from the floor above was loud. Creaking floorboards and no sound proofing. The room was quite dark and when we closed the bathroom door there was damage to the wall. Bathroom totally inadequate. It was the most expensive room on our trip and it was the worst. We asked about dinner...

 Report
Helpful?
1Thank EAS509
The Woodlands, Texas
Reviewed 8 March 2015 via mobile

Clean and basic and really the only choice in town but spent fifteen minutes banging on the wall at 1am and again at 6am as we could hear every word out neighbors said and they didn't seem to care. Couple of nice places nearby to eat but did not try hotel restaurant.

 Report
Helpful?
Thank AndyBrvhrt
Espoo
Reviewed 5 March 2015

As we had stayed at a hotel of the same chain the night before and were expecting similar standard (very good), this hotel was a real disappontment. The double would have been small as a single, so there was not even place for the packages. The bed was a narrow queen, not in best shape. The bathroom arrangement was strange,...

 Report
Helpful?
Thank Irmeli W

57 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (36)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (7)
Viewed
View from Room (2)
Viewed
Bathroom (3)
Viewed
Dining (1)
Viewed
Other (15)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Hotel & Grounds (5)
Viewed
Dining (5)
Viewed
Bathroom (1)
Viewed
Room/Suite (8)
Viewed
Other (2)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Fox Glacier
0.1 km away
Heartland Hotel Fox Glacier
Heartland Hotel Fox Glacier
#10 of 10 in Fox Glacier
167 reviews
1.7 km away
High Peaks Hotel
High Peaks Hotel
#7 of 10 in Fox Glacier
155 reviews
0.1 km away
The Westhaven
The Westhaven
#3 of 10 in Fox Glacier
329 reviews
Show Prices
Show Prices
Show Prices
16.0 km away
Scenic Hotel Franz Josef Glacier Hotel
0.1 km away
Bella Vista Motel Fox Glacier
Bella Vista Motel Fox Glacier
#2 of 10 in Fox Glacier
354 reviews
0.8 km away
Fox Glacier TOP 10 Holiday Park
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
Official Description (provided by the hotel)
Heartland Hotel Glacier Country is privileged to be located within a unique world heritage area. The internationally recognised Westland World Heritage Park encompasses 2.6 million hectares of spectacular wilderness, including the Fox and Franz Josef Glaciers. Heartland Hotel Glacier Country is just five minutes drive from Fox Glacier. Located in Fox Glacier village, this recently refurbished three-star plus hotel is the ideal place to stay if you are here to see this remarkable attraction - we are just three kilometres from the glacier car park. A multi-million dollar upgrade was completed in October 2016 that included all 51 guest rooms and ensuites, restaurant, bar and reception area. The design scheme for this hotel drew inspiration from the local West Coast environs in creating an effective and cheerful hotel upgrade. The exterior décor and light internal refurbishment brings a fresh new look to the property and creates a consistent feel throughout. Heartland Hotel Glacier Country looks forward to welcoming you to this very special corner of the world. ... more   less 

Additional Information about Heartland Hotel Glacier Country

Address: 39 Main Road, Fox Glacier, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Fox Glacier
Price Range: $175 - $253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartland Hotel Glacier Country 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your Heartland Hotel Glacier Country reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Heartland Hotel Fox Glacier
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Questions? Get answers from Heartland Hotel Glacier Country staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on the upper floor, away from the stairs. Some rooms towards the back appear to have a view of the mountains.”
 of 5 bubbles dhmacher, 30 Dec 2016 | Read review
“Go to another hotel.”
 of 5 bubbles JackH968, 1 Mar 2016 | Read review
“Ask to see the room because there are very different types of rooms, some have view, some proper bathroom etc. Second floor has better view”
  • The
  • The room with hand basin
  • Toilet seat stucked in the shower corner
  • The shower
 of 5 bubbles irmeliw, 5 Mar 2015 | Read review
“Don't go!”
 of 5 bubbles law170544, 4 Mar 2015 | Read review
“Can't give one except to say don't stay there.”
 of 5 bubbles shotokan_63, 16 Feb 2015 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay