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Heartland Hotel Glacier Country

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Heartland Hotel Glacier Country
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76 Reviews from our TripAdvisor Community

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There are newer reviews for Heartland Hotel Glacier Country
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Showing 66: English reviews
Western Australia, Australia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 February 2016

This hotel was in great distance for walking etc. BUT its so dated like really dated the walls are super thin heard things i wouldn't chose too, but hey ho. The Girl who checked us in was super helpful and friendly. Needs abit of TLC

Helpful?
Thank Laura T
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning Laura T, Thank you for taking the time to place feedback on your stay at the Heartland Hotel Glacier Country. Our hotel is undergoing a refurbishment winter 2016 which will see the rooms looking modern and fresh. Kind regards, Melissa Alexander General Manager More 

BH
Level Contributor
105 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 12 February 2016

A latin girl that helped us during the check-in gave us tips on how to find glowworms in the woods. She was also really nice and polite. Compliments. We arrived a little later than expected and found the front desk totally shut. There was a intercom and we tried it for at least 20 minutes and nobody answered. We sent... More 

Helpful?
Thank Mat_123456789
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning, Thank you for taking the time to place feedback on your recent stay with us at the Heartland Hotel Glacier Country. You have my apologies that your late arrival was not handled well at all - I will follow up with my team to ensure it does not happen in future. Kind regards, Melissa Alexander General Manager More 

1 review
Reviewed 11 February 2016 via mobile

Stayed at the hotel during peak season. Extremely thin walls. Accidentally left my jacket in the room. Reported missing item to the hotel on the day when I checked out. Really slow response. Eventually the hotel told me that jacket could not be found. How could you lose a jacket in half a day?? Unbelievable.

Helpful?
Thank Takki W
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning, Thank you for taking the time to post feedback on your recent stay with us, you have my apologies that you did not enjoy your stay. We have a very effective lost property procedure where all items found in the guest room are recorded and stored, then catalogued in our lost property system. Kind regards, Melissa Alexander General... More 

Travellers are raving about these Fox Glacier hotels

Copenhagen, Denmark
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 January 2016 via mobile

We really liked this hotel. The rooms were nice and the bed comfortable. And the staff was so nice and helpfull. The breakfast was good, there was everything for a full english breakfast. It might seem a bit pricy, but the prises are generally High in this area. We Can also recommend eating at the White pub which is also... More 

Helpful?
Thank Anna K
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning Anna K, Thank you for taking the time to place feedback regarding your stay with us at the Heartland Hotel Glacier Country. We are pleased to hear you enjoyed your time with us in Fox Glacier. We are fortunate to have wonderful assets on our team, I will be sure to pass on your positive comments regarding our... More 

NSW
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 January 2016 via mobile

This motel should not be operating. We were shocked beyond belief upon entering our room. What we paid to stay here given the standard provided should be considered theft. Tiny room, nothing like the photos, needing major refurbishment. Grubby, musty, dead cockroaches and dead mosquitos squashed on walls. DID NOT feel comfortable in using tea/ coffee facilities. Hostel not motel.... More 

Helpful?
Thank Kigu
Melissa-A-Alexander, General Manager at Heartland Hotel Glacier Country, responded to this review

Good morning Kigu, Thank you for taking the time to place feedback on your recent stay at the Heartland Hotel Glacier Country. Our hotel is one of the more dated properties in Fox Glacier, and our images online through all booking agents is a reflection of this. The property is scheduled for a refurbishment of all 51 accommodation rooms during... More 

London, United Kingdom
Level Contributor
56 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 17 April 2015 via mobile

From the outside the hotel is well located in the village and moderately attractive. However, Room no. 24 was located at the corner of the first floor walkway and therefore had only small windows looking out over another building. The room was dark, dingy and moth infested. The carpets on the external stairways were dirty worn and threadbare. The location... More 

Helpful?
1 Thank Mr_MrsB_12
Level Contributor
72 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 March 2015 via mobile

We hardly slept, the bed was terrible, the noise from the floor above was loud. Creaking floorboards and no sound proofing. The room was quite dark and when we closed the bathroom door there was damage to the wall. Bathroom totally inadequate. It was the most expensive room on our trip and it was the worst. We asked about dinner... More 

Helpful?
1 Thank EAS509
The Woodlands, Texas
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 March 2015 via mobile

Clean and basic and really the only choice in town but spent fifteen minutes banging on the wall at 1am and again at 6am as we could hear every word out neighbors said and they didn't seem to care. Couple of nice places nearby to eat but did not try hotel restaurant.

Helpful?
Thank AndyBrvhrt
Espoo
Level Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 March 2015

As we had stayed at a hotel of the same chain the night before and were expecting similar standard (very good), this hotel was a real disappontment. The double would have been small as a single, so there was not even place for the packages. The bed was a narrow queen, not in best shape. The bathroom arrangement was strange,... More 

Helpful?
Thank Irmeli W
Chelmsford, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 March 2015

The layout of this accommodation was very unusual in that the wash hand basin was not in the bathroom. It was in fact the other side of the bedroom from the bathroom. Unhygienic! The room was in desperate need of updating and the reception area was dark and dingy and not often manned. There are two Heartland Hotels in Fox... More 

Helpful?
1 Thank law170544

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking

Additional Information about Heartland Hotel Glacier Country

Address: 39 Main Road, Fox Glacier, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Fox Glacier
Price Range: $159 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heartland Hotel Glacier Country 3.5*
Number of rooms: 51
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Also Known As:
Heartland Hotel Fox Glacier
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Questions & Answers

Questions? Get answers from Heartland Hotel Glacier Country staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel.”
 of 5 bubbles JackH968, 1 Mar 2016 | Read review
“Ask to see the room because there are very different types of rooms, some have view, some proper bathroom etc. Second floor has better view”
  • The
  • The room with hand basin
  • Toilet seat stucked in the shower corner
  • The shower
 of 5 bubbles irmeliw, 5 Mar 2015 | Read review
“Don't go!”
 of 5 bubbles law170544, 4 Mar 2015 | Read review
“Can't give one except to say don't stay there.”
 of 5 bubbles shotokan_63, 16 Feb 2015 | Read review
“'free wifi' has been constantly disrupted and intermittent at our room”
 of 5 bubbles K987GCdanieln, 28 Jan 2015 | Read review
5 of 5
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