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Rainforest Retreat

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1,207 Reviews from our TripAdvisor Community

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Showing 1,142: English reviews
Karlsruhe, Germany
Reviewed yesterday NEW

I wasn't quite sure what to expect from the Rainforest retreat. Sounded like a cheap motel but we were pleasantly surprised. The room was spacious and comfortable and after the late night hot tub we slept better here than anywhere else in New Zealand. Forget the WiFi though, it was very difficult to get connected and then it was horribly...

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Helpful?
Thank NaimDiver
Mumbai (Bombay), India
Reviewed 2 days ago NEWvia mobile

I love these guys. They understand customer service so well that no wonder it's the best 5 star hotel in FJ. Umesh Shinde the hotel manager for the Scenic hotel FJ upgraded us to this hotel and we were just blown away. The staff was super, the room was awesome, the location actually makes you feel like you are in...

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Helpful?
Thank Vraj G
Braunschweig, Germany
Reviewed 3 days ago NEWvia mobile

Overall i wasnt as happy with my stay as i hoped i would be. I stayed in a dorm room for 3 nights. The room was never properly cleaned. They only changed the beds but not the bin. They also didnt care about the stuff that was left all over the floor and under the beds from preious visitors. The...

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Helpful?
Thank Lionheart92
Europe
Reviewed 3 days ago NEWvia mobile

Really disappointed with this hostel. The rooms are tiny and there is no place to put bags. The wifi never worked for the 3 days I was there and the kitchen was absolutely filthy. We were given a cringeworthy introductory show by the owner when we arrived which included making people down drinks in one go, it was really ridiculous...

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Thank Mr_Slyman
Reviewed 5 days ago NEWvia mobile

A bit dear for what is a basic motel unit. Would have been better if the construction materials for the buildings had been soundproof and it hadn't also been a backpackers. The Monsoon restaurant attached was great though and the Irish waitress worked her socks off (which is probably why she had bare feet). Would use it again but not...

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Helpful?
Thank Lamorna C
Management response:

Hi Lamorna Thank you for your feedback. I will pass your praise on to Antonia, our Irish waitress who i know will be very happy to hear it. I agree, she is great at her job. Thank you for your comments on the room, it is something we are looking into as to how we can improve the soundproofing. I...

Reviewed 6 days ago NEW

We had a lovely log cabin at the Rainforest Resort, surrounded by pretty foliage. There is a short little nature walk where you can see the native New Zealand trees. The service was good. They told us the wi-fi would be slow, but we couldn't really connect to it at all, so don't expect connectivity. You're in a rainforest resort,...

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Helpful?
Thank Elizabeth Z
New Delhi, India
Reviewed 1 week ago NEW

We stayed there in begining of November. Its a beatiful resot at a beautiful place. Did not get a chance to have dinner at the hotel restrauant, but we did have breakfast there. However we did not find breakfast complete, as it was not as lavish and elaborate as it was at other places in New Zealand.

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Helpful?
Thank 543dushyanta
Management response:

Hi 543dushyanta Thank you for your feedback. I am pleased you enjoyed your stay and found it so beautiful. Thank you on your feedback, i have taken your comments regarding breakfast on board and will look at how we make it more elaborate. Thank you Oscar

Hue, Vietnam
Reviewed 1 week ago

The accommodation ticks all the boxes for a short stay. The food is really good quality and well priced in the bar for dinner and breakfast. We stayed in a dorm room, that was suited us fine, with ensuite and spacious room. The kitchen was huge and well stocked with kitchen equipment, and with a hot tub on site! Perfect...

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Helpful?
Thank Hannah J
Management response:

Thanks Hannah Really pleased to read your comments. Its a stunner of a day here today, i hope you can get back to us again soon. Oscar

Reviewed 1 week ago

Last minute walk-in booking for a powered site for a night. Got one right next to the amenities block, although it took us a while to really locate the spot, it was marked out on a small rock on the floor. Very friendly staff. Dumping station and fresh water source is shared right next to the amenities block. Big kitchen...

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Helpful?
Thank liwen c
Management response:

Hi Liwen Thank you for the review. I was so pleased to read you liked our park and hot tub. Thank you for your feedback on the number of showers, we do have a second shower block that I am sorry that you didn't discover. I am going to put more signage in to make it easier for our future...

oxford
Reviewed 1 week ago

We stayed 2 nights as part of our active tour. We had a small cottage to ourselves in "geck village" at the resort. It was small, but very cute, comfortable and well done. Loved how they integrated the cottages into the natural environment. We also enjoyed a couple of meals at the restaurant onsite. Our only complaint is that we...

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Helpful?
Thank scurryman

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Rainforest Retreat is centrally located in the heart of Franz Josef Glacier township on the west coast of NZ’s South Island.Nestled in six acres of native bush and surrounded by lush punga groves, Rainforest Retreat offers a wide range of accommodation – all built to embrace the natural environment.Whatever the season, explore New Zealand’s glaciers while staying at Rainforest Retreat. It’s not just accommodation… it’s an experience! ... more   less 

Additional Information about Rainforest Retreat

Address: 46 Cron Street, Franz Josef, Westland National Park (Te Wahipounamu) 7886, New Zealand
Region: New Zealand > South Island > West Coast Region > Westland National Park (Te Wahipounamu) > Franz Josef
Price Range: $75 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Rainforest Retreat 4.5*
Number of rooms: 90
Reservation Options:
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Also Known As:
Rainforest Retreat Hotel Franz Josef
Hotel Style:
#4 Luxury Hotel in Franz Josef
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Questions & Answers

Here's what travellers have asked, with answers from Rainforest Retreat staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“stay in the separated cottages”
 of 5 bubbles scurryman, 28 Nov 2016 | Read review
“If you want a quiet room be sure to request one at time of booking. If you want to be near the kitchen etc ask for that too.”
 of 5 bubbles cazbar62, 27 Nov 2016 | Read review
“Poor internet connection due to location”
 of 5 bubbles heleng921, 27 Nov 2016 | Read review
“The Gecko Village is quiet”
 of 5 bubbles airbus0320, 9 Nov 2016 | Read review
“Tree Lodges are very nice.”
 of 5 bubbles petergV5173BV, 2 Nov 2016 | Read review
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