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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#7 of 72 hotels in Macon
Location
Cleanliness
Service
Value
Travellers' Choice
Finding an ideal family-friendly hotel in Macon does not have to be difficult. Welcome to SpringHill Suites Macon, a nice option for travellers like you.
SpringHill Suites Macon is a family-friendly hotel offering a flat screen TV in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.
The hotel features 24 hour front desk. Plus, guests can enjoy a pool and breakfast buffet, which have made this a popular choice among travellers visiting Macon. For guests with a vehicle, free parking is available.
If you’re looking for a Chinese restaurant, consider a visit to Zheng's Wok, China Gourmet, or Mandarin Chinese Restaurant, which are all conveniently located a short distance from SpringHill Suites Macon.
If you’re looking for things to do, you can check out Amerson River Park, Tyler's Place Dog Park, or Coleman Hill park, which are popular parks amongst tourists.
SpringHill Suites Macon puts the best of Macon at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast buffet
Kids stay free
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Green
Languages Spoken
English
Location
Contact
4630 Sheraton Dr, Macon, GA 31210-1322
Getting there
Car HireSee all Macon car hire
505Reviews8Q+A62Room tips
Reviews
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+1
The staff was friendly we stayed December 29, 2022. Our room was dirty when we arrived with trash on the floor. The couch was dirty with stains and the floor had gum on it. There were several parts of the carpet that had been cut out and replaced. Under the desk were stains. The bathroom door trim was coming away from the wall. The bathroom floor had water on it and looked moldy. The fridge had standing water in it. When I left the front desk attendant know I showed him pictures of the room and condition he just marked it down on a form but didn’t offer any compensation. We didn’t feel comfortable sleeping on the sheets with the condition of the room. We stayed in room 405. I would not recommend staying here until they fix the problems. Like I said the staff was friendly and don’t blame them but the condition of the room is not what we expect. I took pictures of the conditions and hopefully someone in management sees this review to address the issues. For the price you’re paying you should get a clean room and feel comfortable in it.…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Hotel's Favourite
Pleasant experience and friendly staff. The heating unit in the room a bit on the loud side, but worked very well and was easy to use. The bed was comfy but pillows a bit flat for me. Breakfast is 6-9 on weekdays and plenty of food refilled often by staff. Scrambled eggs, grits, potatoes, hard-boiled eggs, muffins, bagels cereals, yogurt, bananas, apples, oranges, OJ and apple juice, and coffee, and tea. Plenty of room in dining area. Had about 65 TV channels including the usual HBO, USA, AE, MTV, Syfy, Disney, History, various news, etc. Pool was large and warm – towels at the pool to use. Would stay there again. Get a room on the other side of the thruway for quiet.
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Date of stay: April 2022
Value
Cleanliness
Service
Room Tip: request side away from thru-way to mitigate noise
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Terrible location. I would run the other way unless you would like to bring your own towels, washcloths, toilet paper and soap. Apparently the maids are not allowed to keep towels on their cart. Even the staff were aware of the problems. The manager said she had no idea. If your staff know and said they have told you, then you should rethink being a hotel manager. A good hotel manager knows what is going on in the hotel. They know if there’s a shortage of towels. Maybe start paying attention. Also the bathroom in our room was either not cleaned or someone was in our room before we were. There was an empty roll of TP and no soap. Since it was late and I brought Clorox wipes I cleaned it. Reached out to corporate for a response and they said someone would be in touch, which never happened. They really just don’t care. I would suggest staying somewhere else!…
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cindy Stone, General Manager at SpringHill Suites by Marriott Macon
Responded 23 Nov 2022
Thank you for choosing to stay with us. Your experience is not up to our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the entire leadership team, so we can do our best to ensure this does not occur again. We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one. Sincerely, Cindy Stone General Manager Springhill suites Macon shsmacongm@lrphotels.com 4788039100
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is so hard to believe this is a Marriott hotel. The rooms are subpar: if you are handicap you must have a handicap accessible room. There is a small closet that has a toilet in it. Then another small bathroom with sink and shower. The walls are paper thin and you can hear the kids yelling. They place three taxes on your bill: an upcharge of 5 dollars that wasn't disclosed. Breakfast is 630-930 and when we arrived at 9am all you had were empty baskets. No bananas. Cereal empty. No yogurt. This "hotel" is so ill prepared for breakfast. It was a joke. As a loyal Marriott customer I shouldn't be charged for a breakfast that was non-existent. Macon Georgia is loaded with hotels and I definitely would recommend going elsewhere.
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Date of stay: November 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cindy Stone, General Manager at SpringHill Suites by Marriott Macon
Responded 21 Nov 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent all of these issues from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Cindy Stone General Manager Springhill suites Macon shsmacongm@lrphotels.com 4788039100
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There were great reviews on this website and voted a top place last year (not sure how), but most reviews seemed like this was a good choice. We arrived in the lobby and it looked very nice and smelled good (I think had air freshener). We then went to elevator and got off on 2nd floor and we’re immediately hit in the face with a terrible odor. Carpet was ripped and stained and not clean and hallways smelled. The doors all looked like run down hotel doors. Upon entering room, besides the actual door having stains on it, the couch was filthy and the pillow on it was ripped open. There was food all over the floor and looked like someone just ate a rice dinner. The duvet covers were stained with what looked like throw up. The lamp shades were stained and there was large piles of food and dust along all of the walls. Bathroom floors weren’t cleaned as we found a toenail clipping. The sink had what looked like throw up stains on it that weren’t cleaned and the wallpaper was stained with throw up in multiple places. There was dirt on bathroom floors and looked like no one cleaned. There were also no towels in the bathroom and the ceiling tiles were stained. The bed looked clean, but again the cover along the bottom was stained. This hotel costs $160, I don’t know how. It’s only maybe worth paying $35-50. We decided to try and stay despite all of that and my husband was going to tell the desk it wasn’t clean to see how to resolve this. I let the kids swim during this, the pool tiles were dirty, the room was so hot you could barely sit inside to watch them. There were no towels and there were stains along all of the ceiling tiles. Needless to say, when my husband told them the room wasn’t cleaned or sanitized they didn’t even seem surprised or seemed concerned. We said we won’t be staying there so they were going to refund our money. So that’s even more odd that they didn’t even want to try and keep us there or clean or apologize. Look, we know everywhere right now is short staffed, but when someone says you can’t even stay in a room you think you would at least pretend to seem concerned. So we left and went to Holiday Inn Express an exit up and was amazing and we will be staying there again. Do not waste your time or money here, a complete misrepresentation of a nice hotel.…
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Cindy Stone, General Manager at SpringHill Suites by Marriott Macon
Responded 11 Jul 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. Please email me any comments or suggestions you have. Due to the fact that this is anonymous I am unable to rebate any of your charges or give you Marriott points to compensate you for the inconvenience. We would like to rectify your issues. Please let me know what I can do. I hope you choose to stay with us again when your travels bring you back to the area. I promise we are capable of doing a better job. Sincerely, Cindy Stone General Manager Springhill suites Macon shsmacongm@lrphotels.com 4788039100
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a quick stop here on our drive home from Florida. Staff was friendly. Room was comfortable and clean. We had a king studio which gave us a king bed separated by a privacy panel/frosted window from the pull out sofa (trundle style bed). The room had shower/sink in one room and toilet/sink in another. There was no bathtub, fyi. Nothing fancy, but, no major complaints, either. There is a good selection for the breakfast buffet in the am.
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Date of stay: June 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
There were good and bad things about this hotel. We liked the sitting area but disliked that you couldn’t see the TV well from either there or the beds. We liked having two sinks but didn’t like that the toilet room was in the center of the room behind a loud sliding glass door that let light shine through at night. Not much privacy! I hated the mirrors that made me look awful and wide like in a funhouse. Very depressing. We liked the comfy beds and nice breakfast (they do it right in Macon). After staying in a loud hotel the night before, the quiet here was a relief. Staff were nice, but hotel was hard to find. Overall, more good than bad.
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip: We like top floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
the staff were great, and pleasant. The room was a king size bed. There are two bathrooms(toilet/small sink), the other was a shower/full sink). No ventilation fan and slide barn door style. If you prefer more privacy the shower door is glass and directly across from bed. My secure door latch did not work and I was immediately given another room, however the mini fridge did not work, but because this was a over night trip it did not matter. the room was spacious, but facing the highway side is noisy. Easy access to I75, nearby shopping and eateries. The bed and pillows were comfortable. lighted parking. Thank you again Springhill staff!
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Room Tip: rooms not facing highway and upper floors
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Very clean and nice hotel with a fantastic staff. A good selection of restaurants are within a few miles and a shopping for those forgotten items is very close. Only negative would be it took a long time for the room AC to cool the room, and the little refrigerator doesn't get cold enough to keep anything cold. We would stay again.
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Date of stay: April 2022Trip type: Travelled with family
Room Tip: I-75 is still under construction so traffic backs up pretty bad
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cindy Stone, General Manager at SpringHill Suites by Marriott Macon
Responded 27 Apr 2022
On behalf of the entire hotel team, I want to thank you for sharing about your experience during your stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Cindy Stone General Manager Springhill suites Macon shsmacongm@lrphotels.com 4788039100
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I arrived prior to check in time at around 2:00pm when I waited for a front desk clerk to come out from the office to greet me. In fact she did not come out until a housekeeper yelled to the individual in the back to state there is a guest at the desk. I realized I was there prior to check in time, but inquired if a room was available. She stated no and one will be available in about an hour when I confirmed one would be available in an hour and she reacted to state “that is what I said” in a rude manner. When I arrived at 7:00pm there was not a room clean and available, in fact several guest were behind me trying to check in as well. The front desk clerk, a gentleman, who I must say was very kind with the cards he was dealt had to leave the desk to find a clean room. When he returned about 10 minutes later he apologized and checked me into a clean room. The room was very clean and nicely appointed. I chose this property because my parents frequent the area and stay at this hotel, so I took their recommendation. Unfortunately they dropped the ball with customer service.…
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Date of stay: March 2022Trip type: Travelled solo
Room Tip: Parking is abundant and complimentary
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Cindy Stone, General Manager at SpringHill Suites by Marriott Macon
Responded 11 Jul 2022
Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area. Sincerely, Cindy Stone General Manager Springhill suites Macon shsmacongm@lrphotels.com 4788039100
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$124 - US$145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
springhill suites macon hotel macon
LOCATION
United StatesGeorgiaMacon
NUMBER OF ROOMS
121
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Claim Your ListingSPRINGHILL SUITES BY MARRIOTT MACON: UPDATED 2022 Hotel Reviews, Price Comparison and 178 Photos (GA) - Tripadvisor
Frequently Asked Questions about SpringHill Suites by Marriott Macon
Which popular attractions are close to SpringHill Suites by Marriott Macon?
Nearby attractions include The Shoppes at River Crossing (1.1 km) and Pin Strikes-Macon (1.0 km).
What are some of the property amenities at SpringHill Suites by Marriott Macon?
Some of the more popular amenities offered include an indoor pool, free wifi, and a fitness centre.
Which room amenities are available at SpringHill Suites by Marriott Macon?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
Is parking available at SpringHill Suites by Marriott Macon?
Yes, free parking is available to guests.
What are some restaurants close to SpringHill Suites by Marriott Macon?
Conveniently located restaurants include La Parrilla Mexican Restaurant, Wild Wing Cafe, and Texas Roadhouse.
Are there opportunities to exercise at SpringHill Suites by Marriott Macon?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at SpringHill Suites by Marriott Macon?
Yes, dry cleaning and laundry service are offered to guests.
Does SpringHill Suites by Marriott Macon offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to SpringHill Suites by Marriott Macon?
Many travellers enjoy visiting Hay House (11.0 km), Cannonball House (11.2 km), and Sidney Lanier Cottage (11.1 km).
Is SpringHill Suites by Marriott Macon accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.