This hotel has so much going for it- friendly staff, excellent breakfast, quick check in/out, comfortable beds and pillows, bedding that can be fully washed, refrigerator, great price…but you are hit smack in the face with cigarette smoke smell everywhere. There is a “lounge” attached to the hotel which seems to invite smokers to congregate outside. The lobby smelled fine which is why we continued checking in after we arrived. But as soon as we started walking to our room, the hallway was filled with smoke again, and though the room was ok-enough to stay in (it was 10pm and we have kids and had been on the road all day), we had to turn off the a/c unit and put a towel under the door to keep the smoke smell to a minimum in our room. So disappointed since everything else was great. If you can’t stand smoke smell like us, don’t come here; we suspect the smell is “built in.”…
After a couple of weeks traveling, we were totally impressed with this hotel. We didn’t have a reservation but needed to stop and sleep. Jean took our call and was so very kind and helpful, assuring us of a room upon arrival. She greeted us with a big smile and had us in a room in no time. Customer service was better than any other hotel, by far. The room was clean, with all the amenities we needed. The hot breakfast bar offered a huge variety of fresh options, eggs, sausage, biscuits, gravy, waffles, fruit, yogurt, pastries, cereal, milk, juices, etc. Frances kept everything well stocked and clean. She was quick to check on patrons and was so kind and very proud of the breakfast offered. I highly recommend this as a stop along the way or as a destination! Best stay all vacation!
Best Western Riverside is always clean and the employees are very friendly. Breakfast is fantastic! The rooms offer coffee makers, fridge, wifi, cable TV, and hair dryers. You will not be disappointed if you stay here.
Conveniently located right off the freeway/typical business area - busy. Lots of renovations done and lobby, etc. all appears newly painted, very clean with very nice staff at the front desk and in housekeeping. While building is older, the rooms were sparkling clean and updated, bathroom a little small. Breakfast offerings were very nice/lots to choose from. Clean, quiet and nicely staffed for guests. We will stay there again if in the area.
We always stay at the Best Western Riverside for music events in Macon. Whether the 4 day GA Allman Brothers Band Assoc. (GABBAfest) in September, events at The Back Porch Lounge, Historic Grant's Lounge, The Big House, Society Garden, Hargray Capitol, Grand Opera House, all events are conveniently located near the BW.
Good morning, I recently visisited one of your locations, 2400 riverside dr macon ga. I have quarterly business reviews in Macon. I always come to this hotel. On 11/08/22 around 10:30pm, I arrive at the hotel. I get to the front desk and no one is there. I wait, but looking around for a number to call. While waiting another guest arrives, he asks me have I been helped. I answer no, I've been waiting, maybe 4 to 5 minutes at this point. He yells "Hello" 2 times, no one comes or answers. Another guest comes in. We all engage in a friendly conversation for about 2 minutes. The same guy yells again "hello, hello". No one answers. I walked closer to the counter and I say "is anyone here?" That's when HANNA comes from the back, saying " we don't yell here" looking directly at me. I raised my eyebrows at her. She then asks "can I help you" I said yes I would like to get a room, she asks do you have a reservation, I told her no, i was trying to put one in but the website was being difficult so I would just like to get a room since I'm here, she asked me to step aside so she can help the next guest, and began asking the guy behind me if he had a reservation. The guy looked at me and was hesitant to answer, so she asked him again, he then said yes. I stood there a little embarrased because of what she had just did. Then she took care of the gentleman behind the first guest. Then asked me double or single, I said it doesn't matter, do you have anything on the first floor? She says no. She tells me my total, I paid with my business card. She gives me my room# and shows me where I needed to go to get to my room. I picked up my things and proceeds to the room. To the very back, where it looked like no one else was, up the stairs to room 264. The door had a "do not disturb" hanging on the door nob. I knocked and then used the key to open the door, the lights were on, the bed was unmade, the trash was full and tied there were dirty towels on the floor in the room and bathroom. I took pictures and went back to the front desk. I told HANNA that the room was not ready to be occupied, she tells me yes it is, I told her the condition of the room, she asks me do you want me to refund you for the room? I didn't i just wanted a clean room, but because the way she said it, I said yes go ahead and give me a refund so I can go somewhere else, she says well first I need to go see the room. Because i knew how far away the room was and i was tired after driving 3 hours, I said I have pictures of the room I just want my money so I can go where they have better customer service. She says if you weren't yelling in here when you first came you might have had a better customerservice. I told her if she would have looked at her cameras she would have seen who was yelling and it was not me! I work with the public and I know how everyone is short handed and stressed and that's why I didn't give you any grief when you came out and seemed to be aggravated, I held my peace and my tongue about the way you treated me. She then told me I wasn't getting anything, I said now your just being ignorant, she said now you're calling me dumb, I said no I called you ignorant two different meanings. At this point we are both yelling back and forth. So she said leave our I'm calling the police. I told her i need my refund, she says show me the pictures then I'll give you a refund, I told her she could go look at the room herself. She begin to call the police, I took a picture of her calling the police and I left, because I am a black women by myself in a unfamiliar place and didn't want any problem with the police. I drove around about 45 minutes looking for another room because most of them were fully booked, and HANNA did not want to do the job that she was paid to do. I received an email showing she only gave me a refund for $5. Can I PLEASE get my refund? I have my receipt and pictures of the room I did not occupy.…
This is always my go to whenever in Macon. Rooms are always clean and customer service is exceptional. Great location and close to downtown and anything needed. Quiet hotel even though I75 is right out front.
This Best Western served its purpose with a clean, comfortable room at a good price. ADA parking wasn't particularly good and the chair in the room was narrow. Because of back issues, I can't sleep in a bed and spent most of the night sleeping in my wheelchair. Breakfast was OK. The staff was friendly. I'll try them again but I will ask for a chair without arms. Good price.
The motel provided everything we wanted from a motel room. The beds and pillows were comfortable, the TV was easy to use, even for people who are not tech saavy, we had access to a nice fitness room, and the breakfasts were delicious with foods that were good for a low carb diet. The staff were friendly and helpful.
This is a very good Best Western. The people who own the hotel obviously take a lot of pride in their property. The lobby is beautiful and the paint, trim and fixtures are all in great shape. The rooms are spacious and comfortable. Everything very clean. Nice pool too. It has the biggest breakfast room I've ever seen in a hotel like this! This hotel is a good value.