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About
#11 of 72 hotels in Macon
Location
Cleanliness
Service
Value
Located in Macon,GA, the Best Western Riverside Inn is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Kids stay free
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Bar / lounge
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Vending machine
Business Centre with Internet Access
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
24-hour check-in
24-hour front desk
Express check-in / check-out
Clothes dryer
Self-serve laundry
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Whirlpool bathtub
Seating area
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Green
Languages Spoken
English
Location
Contact
2400 Riverside Dr, Macon, GA 31204
Getting there
Car HireSee all Macon car hire
Nearby restaurants
Medi's Mediterranean Fusion Restaurant
148 reviews9.4 kmMediterranean
Ocmulgee Brewpub
315 reviews4.6 kmBrew Pub
Dovetail Crafted Cuisine
319 reviews4.6 kmAmerican
Ingleside Village Pizza
481 reviews1.7 kmPizza
See all nearby restaurantsNearby attractions
St. Joseph's Catholic Church
194 reviews4.3 kmReligious Sites
The Allman Brothers Band Museum at the Big House
349 reviews2.6 kmSpeciality Museums
Hay House
351 reviews4 kmArchitectural Buildings
Ocmulgee Mounds National Historical Park
639 reviews6 kmNational Parks
See all nearby attractions759Reviews13Q+A78Room tips
Reviews
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This hotel has so much going for it- friendly staff, excellent breakfast, quick check in/out, comfortable beds and pillows, bedding that can be fully washed, refrigerator, great price…but you are hit smack in the face with cigarette smoke smell everywhere. There is a “lounge” attached to the hotel which seems to invite smokers to congregate outside. The lobby smelled fine which is why we continued checking in after we arrived. But as soon as we started walking to our room, the hallway was filled with smoke again, and though the room was ok-enough to stay in (it was 10pm and we have kids and had been on the road all day), we had to turn off the a/c unit and put a towel under the door to keep the smoke smell to a minimum in our room. So disappointed since everything else was great. If you can’t stand smoke smell like us, don’t come here; we suspect the smell is “built in.”…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: If you can handle smoke smell or are a smoker, this really is a great place to stay for the money.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vishal Thakkar, Owner at Best Western Riverside Inn
Responded 3 weeks ago
Dear Guest, We are really glad that your recent stay was satisfactory. Our entire hotel staff appreciates your modest rating of our hospitality standards. We have set a high standard and we will make sure your future visits are even more satisfactory. Having said that, we really value your business and hope you will choose to stay with us again in the future. We look forward to seeing you soon. Sincerely, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
After a couple of weeks traveling, we were totally impressed with this hotel. We didn’t have a reservation but needed to stop and sleep. Jean took our call and was so very kind and helpful, assuring us of a room upon arrival. She greeted us with a big smile and had us in a room in no time. Customer service was better than any other hotel, by far. The room was clean, with all the amenities we needed. The hot breakfast bar offered a huge variety of fresh options, eggs, sausage, biscuits, gravy, waffles, fruit, yogurt, pastries, cereal, milk, juices, etc. Frances kept everything well stocked and clean. She was quick to check on patrons and was so kind and very proud of the breakfast offered. I highly recommend this as a stop along the way or as a destination! Best stay all vacation!
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Ricky Patel, Owner at Best Western Riverside Inn
Responded 17 May 2021
Thank you for choosing our Best Western. We are so glad you were happy with our services. We hope to see you in the future..
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Best Western Riverside is always clean and the employees are very friendly. Breakfast is fantastic! The rooms offer coffee makers, fridge, wifi, cable TV, and hair dryers. You will not be disappointed if you stay here.
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Review collected in partnership with Best Western
Date of stay: December 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vishal Thakkar, Owner at Best Western Riverside Inn
Responded 23 Dec 2022
Dear Arthur, Your feedback is precious to us and we really appreciate your generous ratings for our hospitality standards. We are highly delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon. Best Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Conveniently located right off the freeway/typical business area - busy. Lots of renovations done and lobby, etc. all appears newly painted, very clean with very nice staff at the front desk and in housekeeping. While building is older, the rooms were sparkling clean and updated, bathroom a little small. Breakfast offerings were very nice/lots to choose from. Clean, quiet and nicely staffed for guests. We will stay there again if in the area.
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vishal Thakkar, Owner at Best Western Riverside Inn
Responded 2 Dec 2022
Dear Mickey, Thank you for giving us a perfect rating and we appreciate your positive feedback about our hotel. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your valuable business and we look forward to hosting you again in the soonest time! Best Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We always stay at the Best Western Riverside for music events in Macon. Whether the 4 day GA Allman Brothers Band Assoc. (GABBAfest) in September, events at The Back Porch Lounge, Historic Grant's Lounge, The Big House, Society Garden, Hargray Capitol, Grand Opera House, all events are conveniently located near the BW.
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Review collected in partnership with Best Western
Date of stay: November 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vishal Thakkar, Owner at Best Western Riverside Inn
Responded 2 Dec 2022
Dear Sharon, It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again Best Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good morning, I recently visisited one of your locations, 2400 riverside dr macon ga. I have quarterly business reviews in Macon. I always come to this hotel. On 11/08/22 around 10:30pm, I arrive at the hotel. I get to the front desk and no one is there. I wait, but looking around for a number to call. While waiting another guest arrives, he asks me have I been helped. I answer no, I've been waiting, maybe 4 to 5 minutes at this point. He yells "Hello" 2 times, no one comes or answers. Another guest comes in. We all engage in a friendly conversation for about 2 minutes. The same guy yells again "hello, hello". No one answers. I walked closer to the counter and I say "is anyone here?" That's when HANNA comes from the back, saying " we don't yell here" looking directly at me. I raised my eyebrows at her. She then asks "can I help you" I said yes I would like to get a room, she asks do you have a reservation, I told her no, i was trying to put one in but the website was being difficult so I would just like to get a room since I'm here, she asked me to step aside so she can help the next guest, and began asking the guy behind me if he had a reservation. The guy looked at me and was hesitant to answer, so she asked him again, he then said yes. I stood there a little embarrased because of what she had just did. Then she took care of the gentleman behind the first guest. Then asked me double or single, I said it doesn't matter, do you have anything on the first floor? She says no. She tells me my total, I paid with my business card. She gives me my room# and shows me where I needed to go to get to my room. I picked up my things and proceeds to the room. To the very back, where it looked like no one else was, up the stairs to room 264. The door had a "do not disturb" hanging on the door nob. I knocked and then used the key to open the door, the lights were on, the bed was unmade, the trash was full and tied there were dirty towels on the floor in the room and bathroom. I took pictures and went back to the front desk. I told HANNA that the room was not ready to be occupied, she tells me yes it is, I told her the condition of the room, she asks me do you want me to refund you for the room? I didn't i just wanted a clean room, but because the way she said it, I said yes go ahead and give me a refund so I can go somewhere else, she says well first I need to go see the room. Because i knew how far away the room was and i was tired after driving 3 hours, I said I have pictures of the room I just want my money so I can go where they have better customer service. She says if you weren't yelling in here when you first came you might have had a better customerservice. I told her if she would have looked at her cameras she would have seen who was yelling and it was not me! I work with the public and I know how everyone is short handed and stressed and that's why I didn't give you any grief when you came out and seemed to be aggravated, I held my peace and my tongue about the way you treated me. She then told me I wasn't getting anything, I said now your just being ignorant, she said now you're calling me dumb, I said no I called you ignorant two different meanings. At this point we are both yelling back and forth. So she said leave our I'm calling the police. I told her i need my refund, she says show me the pictures then I'll give you a refund, I told her she could go look at the room herself. She begin to call the police, I took a picture of her calling the police and I left, because I am a black women by myself in a unfamiliar place and didn't want any problem with the police. I drove around about 45 minutes looking for another room because most of them were fully booked, and HANNA did not want to do the job that she was paid to do. I received an email showing she only gave me a refund for $5. Can I PLEASE get my refund? I have my receipt and pictures of the room I did not occupy.…
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Review collected in partnership with Best Western
Date of stay: November 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from best riverside, Guest Services / Front Office at Best Western Riverside Inn
Responded 12 Nov 2022
Sorry for your troubles . This issue has ben resolved.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is always my go to whenever in Macon. Rooms are always clean and customer service is exceptional. Great location and close to downtown and anything needed. Quiet hotel even though I75 is right out front.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vishal Thakkar, Owner at Best Western Riverside Inn
Responded 11 Nov 2022
Dear Guest, Your feedback is very valuable to us and we really appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon. Best Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This Best Western served its purpose with a clean, comfortable room at a good price. ADA parking wasn't particularly good and the chair in the room was narrow. Because of back issues, I can't sleep in a bed and spent most of the night sleeping in my wheelchair. Breakfast was OK. The staff was friendly. I'll try them again but I will ask for a chair without arms. Good price.
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Date of stay: October 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vishal Thakkar, Owner at Best Western Riverside Inn
Responded 11 Nov 2022
Dear Jesse, We appreciate you taking the time to share your review with us. Our entire staff, thank you for your generous rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Best Regards, Management Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The motel provided everything we wanted from a motel room. The beds and pillows were comfortable, the TV was easy to use, even for people who are not tech saavy, we had access to a nice fitness room, and the breakfasts were delicious with foods that were good for a low carb diet. The staff were friendly and helpful.
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Review collected in partnership with Best Western
Date of stay: October 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Vishal Thakkar, Owner at Best Western Riverside Inn
Responded 28 Oct 2022
Dear Guest, Your feedback is very valuable to us. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon. Best Regards, Management Team
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is a very good Best Western. The people who own the hotel obviously take a lot of pride in their property. The lobby is beautiful and the paint, trim and fixtures are all in great shape. The rooms are spacious and comfortable. Everything very clean. Nice pool too. It has the biggest breakfast room I've ever seen in a hotel like this! This hotel is a good value.
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Date of stay: October 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from best riverside, Guest Services / Front Office at Best Western Riverside Inn
Responded 11 Oct 2022
We are very happy to serve valuable guests like you and really appreciate your generous ratings. Thank you for your compliments on our staff, clean comfortable accommodations, and hospitality. We work very hard to provide the highest level of service for all of our guests and are pleased to have exceeded your expectations Regards, Management Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$93 - US$114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western riverside hotel macon, best western macon, macon best western
FORMERLY KNOWN AS
BEST WESTERN Riverside Inn
LOCATION
United StatesGeorgiaMacon
NUMBER OF ROOMS
115
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Claim Your ListingBEST WESTERN RIVERSIDE INN: UPDATED 2022 Hotel Reviews, Price Comparison and 84 Photos (Macon, GA) - Tripadvisor
Frequently Asked Questions about Best Western Riverside Inn
Which popular attractions are close to Best Western Riverside Inn?
Nearby attractions include St. Joseph's Catholic Church (4.2 km), The Allman Brothers Band Museum at the Big House (2.5 km), and Hay House (3.9 km).
What are some of the property amenities at Best Western Riverside Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Riverside Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Riverside Inn?
Guests can enjoy free breakfast, a lounge, and complimentary tea during their stay.
Is parking available at Best Western Riverside Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Riverside Inn?
Conveniently located restaurants include Ocmulgee Brewpub, Dovetail Crafted Cuisine, and Ingleside Village Pizza.
Are there opportunities to exercise at Best Western Riverside Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Best Western Riverside Inn?
Yes, self serve laundry and a clothes dryer are offered to guests.
Are pets allowed at Best Western Riverside Inn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Riverside Inn offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Best Western Riverside Inn?
Many travellers enjoy visiting Hay House (3.9 km), Cannonball House (4.1 km), and Sidney Lanier Cottage (4.1 km).