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Crystal Inn Hotel & Suites Salt Lake City - Downtown

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230 W 500 S, Salt Lake City, UT 84101-2309
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (212)
360
Panoramas (8)
Room & Suite (326)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crystal Inn Hotel & Suites Salt Lake City - Downtown
Updated 05/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 82 hotels in Salt Lake City
Location
Cleanliness
Service
Value
Travellers' Choice
Crystal Inn Hotel & Suites Salt Lake City – Downtown is in the center of dining, nightlife and culture; ideal for guests who wish to fill their evenings with fine dining and a late night. This hotel is just one mile from Historic Temple Square. You'll enjoy the unlimited shopping you'll find at the new City Creek Center, the Gateway and Trolley Square mall. Nestled between two mountain ranges, Salt Lake offers a wide variety of outdoor activities, suitable for all ages and skill levels. During the summer, mountain biking and hiking enthusiasts flock to Salt Lake from around the world. In the winter, skiers and snowboarders rush to the six world-class ski resorts nearby. History buffs enjoy the unique sights and stories of the Mormon settling of Salt Lake valley including historic Temple Square. Those interested in researching their own history come from all over the world to visit the world's largest genealogical center, the Family History Library.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Ski rentals
Skiing
Highchairs available
Parking
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Shallow end in pool
Sauna
Restaurant
Breakfast buffet
Complimentary instant cofffee
Complimentary tea
Snack bar
Vending machine
Aerobics offsite
Bowling offsite
Tennis court offsite
Walking tours
Water park offsite
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
ATM on site
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Mountain view
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Spanish
1396Reviews32Q+A100Room tips
Traveller rating
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Popular mentions
van wrote a review 9 Nov
1 contribution
Love the location. The hotel and room are clean . The hot breakfast is delicious . My wife loves the indoor pool and the sauna open til midnight . The coffee and tea station is available all day . The staffs are friendly and helpful .
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Date of stay: November 2021
Rooms
Service
Sleep Quality
Room Tip: excellent location and great services
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Response from Lana Buehler, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown
Responded 2 weeks ago
Thank you for your feedback. We are so glad you enjoyed your stay and found the room to be clean. We hope to see you again soon.
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Mark F wrote a review Oct 2021
Seymour, Connecticut8 contributions5 helpful votes
My wife and I stayed for a night at the beginning of our trip, and was so impressed we stayed 2 more nights at the end! The hotel is in great shape and well maintained. The room was wonderful and the bed/pillows were very comfortable. The employees were helpful and friend. Was so happy with the breakfast buffet, likely one the best ever and we travel quite a bit do a bit. Strongly recommend!
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Date of stay: October 2021Trip type: Travelled with family
Helpful
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Response from Lana Buehler, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown
Responded 4 weeks ago
Thank you for your review. We are pleased that you and your wife enjoyed your stay and the buffet breakfast. We hope you will stay again soon. Thank you for your business.
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Harold wrote a review Oct 2021
Maryland2 contributions1 helpful vote
I was worried about staying here based on some other reviews, but I needn’t have worried. The staff are professional, the rooms nice, and we felt completely comfortable and safe. We would stay here again, though some minor issues with the cleaning of the room prevents me from giving it 5 stars.
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Date of stay: October 2021Trip type: Travelled with family
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Response from Lana Buehler, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown
Responded 4 weeks ago
Thank you for your feedback. We are glad the staff treated you well and that you were comfortable during your stay. We would like to hear from you about any other issues you had if you would contact us. We hope you will stay again soon.
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Jeffrey P wrote a review Oct 2021
Idaho Falls, Idaho3 contributions
The staff took care of me and I had a great time. I got an upgrade and my wife and I enjoyed our room and it felt great to just relax. I also got a late check out and slept in for the first time in a long time. It was just a great time. Thanks to the Cristal Inn Crew.
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Date of stay: October 2021Trip type: Travelled as a couple
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Response from Lana Buehler, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown
Responded 4 weeks ago
Thank you for your feedback. We are so glad you had a relaxing stay with us. We hope to see you again soon.
Read more
coyle101 wrote a review Oct 2021
New York City, New York38 contributions29 helpful votes
We stayed here in 10/2021 for two nights and have no gripes. Let me start by addressing two frequent reviewer complaints. The neighborhood: It's fine, just not real pretty. It's on the south edge of downtown, which is a mix of office, commercial, small business, fast food, and multiple hotels. There are a few fenced-in empty lots that look to be waiting for development. The Crystal is maybe a 20 minute easy walk to Temple Square, and the same or less to most of the rest of downtown. Homeless people: There were some, for sure, but the ones we saw left us alone and weren't begging or acting aggressively. Our shuttle driver told us the main cause was the closing of a large Rescue Mission shelter, about four blocks from the hotel, a year or two ago. We felt plenty safe walking to and from the center of downtown, although always in daytime. We wouldn't have hesitated at night, just exercised a little situational awareness. The hotel itself: This property looked to be maybe 1970s or '80s vintage. It was well maintained inside and out. Everything worked and nothing we saw - exterior, room, or common areas - was worn out or obviously in need of replacement. Everything, everywhere, inside and out, was clean and tidy. However, it's a 30+ year old property, so the overall appearance and feel is kind of dated. The desk attendant told us that this is the oldest property in the Crystal chain, and that he expects a major overhaul in the next year or two. Our room: Simple and spacious. Comfortable king bed. Microwave, coffee machine, hair dryer, refrigerator, satellite TV. Included Wi-Fi was reliable and reasonably fast. There were ample wall outlets and USB ports on the desk. Heating and cooling worked well. Plenty of hot water and a powerful shower. Miscellaneous: The included breakfast was fine as included breakfasts go. At least Holiday Inn Express level. There is a small concession stand in the lobby with snacks, drinks, and microwave entrees. Free on-site parking. Free on-demand airport shuttle, which showed up within 15 minutes of calling. They have discount coupons for a number of nearby restaurants. Every single employee we encountered was pleasant and helpful.
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Date of stay: October 2021
Rooms
Service
Sleep Quality
Helpful
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Response from Lana Buehler, General Manager at Crystal Inn Hotel & Suites Salt Lake City - Downtown
Responded 22 Oct 2021
Thank you for your review. We are pleased that you enjoyed your stay and felt like the hotel was clean. We really appreciate your business. We hope to see you again soon.
Read more
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PRICE RANGE
US$90 - US$179 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crystal inn hotel and suites salt lake city - downtown, crystal salt lake city, crystal hotel salt lake city, crystal inn salt lake city, crystal inn downtown salt lake city
LOCATION
United StatesUtahSalt Lake City
NUMBER OF ROOMS
175
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Frequently Asked Questions about Crystal Inn Hotel & Suites Salt Lake City - Downtown
Which popular attractions are close to Crystal Inn Hotel & Suites Salt Lake City - Downtown?
Nearby attractions include Getout Games (0.2 km), Beehive State Souvenirs (0.3 km), and Utah Ski and Golf (0.3 km).
What are some of the property amenities at Crystal Inn Hotel & Suites Salt Lake City - Downtown?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Crystal Inn Hotel & Suites Salt Lake City - Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crystal Inn Hotel & Suites Salt Lake City - Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and complimentary tea during their stay.
Is parking available at Crystal Inn Hotel & Suites Salt Lake City - Downtown?
Yes, free parking is available to guests.
What are some restaurants close to Crystal Inn Hotel & Suites Salt Lake City - Downtown?
Conveniently located restaurants include Valter's Osteria, R&R BBQ, and Squatters Pub Brewery.
Are there opportunities to exercise at Crystal Inn Hotel & Suites Salt Lake City - Downtown?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Crystal Inn Hotel & Suites Salt Lake City - Downtown have an airport shuttle?
Yes, Crystal Inn Hotel & Suites Salt Lake City - Downtown offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crystal Inn Hotel & Suites Salt Lake City - Downtown have airport transportation?
Yes, Crystal Inn Hotel & Suites Salt Lake City - Downtown offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crystal Inn Hotel & Suites Salt Lake City - Downtown located near the city centre?
Yes, it is 0.5 km away from the centre of Salt Lake City.
Are any cleaning services offered at Crystal Inn Hotel & Suites Salt Lake City - Downtown?
Yes, dry cleaning and laundry service are offered to guests.