Superb staff and rooms need updating. The staff in the bar/restaurant are top-natch and work their tails off to accommodate the customers. It seems the system for the staff is not streamed lined and they do not have enough support staff. Kudos to these folks who make the best of the situation. The food is quite good. All the staff in the hotel were excellent. The lobby was well appointed. The rooms were rundown and need some love. The concierge area is well below par, so I do not suggest paying extra for this service. The rooms are overpriced compared with their upkeep.
(Ambassador Elite status, lifetime Platinum, average, 200 nights a year in Marriott hotels) This hotel did not reveal construction plans when I made the reservation nor did they update me with these construction plans at any time prior to my stay. This hotel also claims to have air-conditioning. It does not have air-conditioning. A modern American major branded hotel cannot claim that a swamp fan is air-conditioning. The room was 78 to 80° the entire evening. The room is equipped with a window however, due to the construction, they have dead, bolted, and hard, screwed metal wedges into the window to prevent it from being opened essentially this traps, the occupant into a sweltering sauna. They offered me another room, but also stated that every room was the same, antiquated 1940s technology, swamp fan, air conditioning system and bolted windows, so that fresh air could not be circulated. If you need a cool room for sleeping, which most medical articles state that the standard temperature for human sleep should be around 68 to 69°, do not stay here. The thermostat is incorrect. It states 60° but there is no way this room is 60°. The thermometer on my smart watch states that it’s 78 to 80° in the room. One other note. Sat at the bar for eight minutes for dinner last night, and the bartender did not even acknowledge me with less than seven other people in the entire restaurant. Made eye contact with her three times and nothing. This is Marriott’s homebase here in Salt Lake City and this is the most embarrassing example of a Marriott Branded hotel you can imagine.…
With exception of the actual mattress and box springs in the room, this is a horrible hotel. We booked 3 rooms for move in of our daughter to Utah State. Horrible parking, cranes blocking the front entrance during 2022 student move in weekend. Trash overflowing at the Porte Corchere, confusing check in, no bellman, dated uncomfortable lobby, no business center, unsightly restaurant decor with mediocre food, terrible breakfast dated hallways, room had burnt out light bulbs and poor air conditioning. All this for over $1,200 a night. Not a good stay.
Starbucks in the giant open and spacious lobby of the hotel is a great bonus of staying here. The facility itself is a little outdated, and the elevators were shaky, but nothing to distract from the beautiful views out each window you pass. The rooms were very clean, and the location is wonderful for access to medical facilities, the zoo, and lots of shopping options.
I Made reservations five weeks in advance for TWO rooms. When I originally called I was told we would get adjourning rooms. Guess what we got, ONE room on the fifth floor and the SECOND room on the seventh floor. We were told at check in that’s all that was available. BS, the parking lot was NOT even ½ full. Besides poor room location, the A/C wasn't the greatest because the direction blades were broken and you could not adjust the airflow direction. Room was small and no microwave. I have had a better room at a Motel 6. In nearly 60 years of travel from Pacific Coast to the Atlantic Coast and many places in between have I ever received such poor service. NO, WE WILL NEVER STAY AT ANY MARRIOTT or recommend Marriott in the future.
We stayed here for three nights while attending a wedding. The hotel was packed, but due to a soccer tournament’s team exploits the week before, only one elevator was working for most of our trip. Not good. The staff was courteous and helpful, Sunday buffet very good, and room cleaned when we asked(though we found someone’s underwear behind our corner chair the first day)😳 My complaint is the lack of thoughtful bath hardware. There were no towel racks. So one hook for two bath towels(no way!), and none for hand towels. I am tired of hotels hiring designers who design minimalist bathrooms that simply do not function. They had two(!!) shelves for one glass each in the bathroom. Why not use that space for a makeup mirror or towel ring??? And it seems every hotel we have stayed in recently has changed their doors to sliding frosted jobs. At least this one stayed closed, but the light still shows through, which is an issue when someone else in the room is sleeping. Other than that, room had a beautiful view and was comfortable.…
This hotel was fine. Nothing special, but nothing to complain about. The beds were comfortable. The property was nice. The staff was accommodating. The area is pretty. All in all it is a decent Marriott.
20-30 minute ride from airport. No shuttle. Great quesadilla the first night, better than most, at the Thistle & Thyme on-site restaurant. Delicious, huge pancake, bacon and tasty hot chocolate the next morning. Microwave near reception. Beautiful Chihuly apprentice glass installation visible from numerous locations. Clean, tidy rooms. Reading light on headboard perfect! More hotels should realize people need to be able to see to read or plan/adjust travel itineraries. Special praise and thank you to Jake in the restaurant and especially to Hanna, fifth floor housekeeper for her polite service, kind and friendly attitude, both should be considered valued staff members. Two stars sleep quality - sunken area in mattress. Numerous pillows - but all hard. Low toilet.
I got a last-minute deal while visiting my son at the UofU. Loved the area it was in! Great staff, easy checking in, and got a nice corner room #400. The room was beautiful with nice views. The bed was comfortable. Loved the dual shower heads and that the tv remote was sanitized in a bag! Lobby areas are really pretty and nice to have a Starbucks. Be careful though, they will charge you $15 for a wifi fee. Good stay, will come again. Wish I had more time here!
This is my most favorite hotel to stay in. I love everything about this place. For years we had always made reservations at this Marriott. We live 3 hrs way from Salt Lake but love to come to the city once in a while to disengage. But in the last couple years the prices have increased so much that it is no longer with in our budget. We now stay at Hilton Hotels, they are a little bit more affordable but not as nice as the Marriott. No longer Middle class friendly.
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