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Isleta Resort & Casino

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Isleta Resort & Casino
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566 Reviews from our TripAdvisor Community

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There are newer reviews for Isleta Resort & Casino
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Showing 562: English reviews
Las Cruces, New Mexico
Reviewed 2 weeks ago

Casino and hotel were nice. Down side reservation for room got changed without prior notice when I was checking I was notified my room was switched from a 2 queen to a single king which was inconvenient.

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Helpful?
Thank michaelV4126ER
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Daer michaelV4126ER, Thank you for staying with us during your recent visit. We regret to hear your room was changed, which resulted in an inconvenience during your stay. We hope you had an opportunity to address your concerns with our team. However, if you would like to discuss this any further, we invite you to contact our team at hotelmanagement@isleta.com....

Albuquerque, New Mexico
Reviewed 2 weeks ago

If you must stay here, opt for the cheap room. At least you won't be as disappointed if you're not out high dollars for a substandard room. I paid $260+ for an extended King room that was greatly disappointing! I've stayed at the Sheraton and Cascada Hotel in much, much nicer rooms for the same cost (less once!).

Review collected in partnership with this hotel
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Helpful?
Thank 619mj3
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for your review of our Resort. We regret to hear you were disappointed in your room, however. We hope you were able to enjoy many of our other amenities while you were here, and that the rest of your visit was enjoyable. Thank you.

Topeka, Kansas
Reviewed 2 weeks ago

Good location, friendly staff, excellent rooms. I stop here all the time when traveling between Arizona and Kansas. This time, I especially enjoyed the slot machines. Had excellent chance Chen fried steak in the restaurant.

Review collected in partnership with this hotel
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Helpful?
Thank SueJarchow
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for staying with us during your recent travels! We're thrilled to hear you had such a wonderful experience, especially when dining and playing on the casino floor. We hope you'll stay with us again the next time you're in the Land of Enchantment!

Reviewed 2 weeks ago via mobile

I love this casino and Dave Olague Is the best host hands down!!!! The rooms are beautiful and spacious here. The perks and benefits of being a rewards member are amazing!! Most of the staff are extremely friendly as well. Of course there are always some bad apples. I love coming to his casino.

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Helpful?
Thank Jennifer B
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Jennifer B, Thank you for your review! We're thrilled to hear you enjoy visiting, and we sincerely thank you for your compliments of Dave Olague! We'll be certain to pass your compliments along to our Team. Again, thank you for your review. We look forward to seeing you again soon!

Albuquerque, New Mexico
Reviewed 2 weeks ago

Room was wonderful and clean but valet never came to park car when trying to check in had to have another staff member find the person at the desk to help us guests should have to find staff to help staff should be there read to help

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Helpful?
1Thank Christal R
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear Christal R, Thank you for your recent stay at Isleta. We regret to hear you had some difficulties with assistance parking your vehicle. Our Valet team is top-notch and always eager to assist guests, so we apologize for any added inconvenience you may have experienced. We hope you enjoyed the rest of your stay, and we hope you'll consider...

new mexico
Reviewed 3 weeks ago

Wow!! Thank you Anita for helping us secure early check in so we could change from driving clothes to getting prepared for a meeting clothes. You don't know how much that helped us in being on time and well dressed for our meeting... Thanks again... KT

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Helpful?
Thank wakesurfer
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear wakesurfer, Thank you for your recent stay! We're very glad to know you received such excellent assistance from Anita, and we'll be certain to pass your compliments along to her supervisors. We hope to see you again in the near future.

Fort Lupton, Colorado
Reviewed 3 weeks ago

I made a last minute reservation online which was super easy and quick. When we arrived we were greeted by valet and even though we didn't park in valet, he was eager to help us with our luggage, bringing it all the way to our room and unloading for us. He even took the time to go grab some ice...

Review collected in partnership with this hotel
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Helpful?
Thank fowblea
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear fowblea, Thank you for your recent stay with Isleta Resort & Casino. We're very happy to hear your stay was so pleasant! Thank you for your compliments on the reservation process, our Valet team, Front Desk staff, and more. We sincerely appreciate your recommendation to friends and family, and hope we'll have the opportunity to serve you again in...

Artesia, New Mexico
Reviewed 3 weeks ago

Rooms are very nice and clean. Beds and pillows are comfy. Pool was great! Had no luck at the casino though! I didn't eat there but prices seemed very reasonable. One thing I didn't like about the casino was that there were lots of people just sitting at machines and not playing. There are always people here and there taking...

Review collected in partnership with this hotel
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Helpful?
Thank Ceci R
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for spending your time at Isleta Resort & Casino. We're very happy to hear that you enjoyed the rooms, pool, and overall resort experience. Thank you again for your visit and follow up review. We hope to see you again in the near future.

Las Cruces, New Mexico
Reviewed 3 weeks ago

I booked a queen bed room and was not available. Was upgraded to long suite which I appreciated but not very happy that it was smoking. My son has asthma and made it uncomfortable. The pool was closed the next day as well

Review collected in partnership with this hotel
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Helpful?
Thank yvetteramos0315
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Dear yvetteramos0315, Thank you for your recent stay with Isleta. We regret the pool closure occurred during your stay and we sincerely apologize for any inconvenience this resulted in. If you'd like to discuss your visit further, we invite you to email our team directly at hotelmanagement@isleta.com. Thank you.

Reviewed 3 weeks ago

Checking was pretty easy and staff was very friendly. Rooms were beautiful, loved the beds very comfortable, location was perfect because of my husband loving the casino. I will recommend this hotel to anyone. Planning on visiting pretty soon.

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Helpful?
Thank Carlos A
Kayla S, Public Relations Manager at Isleta Resort & Casino, responded to this review

Thank you for spending your getaway weekend with us, Carlos! We're very happy to know you enjoyed your room and the casino. We thank you for your recommendation, and hope you and your husband will join us again very soon!

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Balcony Deluxe Double Queen (64)
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Junior Suite (99)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Casino and Gambling
  • Bar/Lounge
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Isleta Resort & Casino. More than a world-class travel destination, Isleta Resort & Casino is a lush oasis, high in the desert, above the crowd and beyond compare. Steeped with native tradition and elegance, we invite you to feel the rhythm, absorb the energy and discover the essence of what a good time really is. Spread Your Wings. Rise above the rest. ... more   less 

Additional Information about Isleta Resort & Casino

Address: 11000 Broadway Blvd SE, Albuquerque, NM 87105 (Formerly Hard Rock Hotel & Casino Albuquerque)
Region: United States > New Mexico > Albuquerque
Price Range: $167 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Isleta Resort & Casino 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com and Priceline so you can book your Isleta Resort & Casino reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hard Rock Hotel And Casino Albuquerque
Isleta Hotel Albuquerque
Isleta Resort & Casino Albuquerque, New Mexico
Hotel Style:
#1 Casino Hotel in Albuquerque
#3 Luxury Hotel in Albuquerque
#4 Spa Hotel in Albuquerque
#52 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Isleta Resort & Casino staff and other travellers.
17 questions
Ask a question
4 months ago
Hattiesburg, Mississippi
Hattiesburg, Mississippi
Brentwood, Tennessee
4 months ago
tucson

See all questions (17)

Questions? Get answers from Isleta Resort & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room security was excellent - never been somewhere where you need a room key to get to the elevator to work. It took a few tries in the elevator to figure it out (even though there is a sign that says exactly what to do!)”
 of 5 bubbles X8305DTlindad, 21 Mar 2017 | Read review
“Loved the room very clean”
 of 5 bubbles 936nancyn, 19 Mar 2017 | Read review
“Don't pay to reserve the higher end rooms! You might not get one and loose your money! ”
 of 5 bubbles PatrickD846, 14 Mar 2017 | Read review
“We upgraded to a balcony room the was located on the west side so we were able to watch the sunset. Very romantic.”
 of 5 bubbles 987kelliu, 14 Mar 2017 | Read review
“Maintain your AC units properly!!”
 of 5 bubbles b_williams_82, 20 Feb 2017 | Read review
5 of 5