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MCM Elegante Hotel

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MCM Elegante Hotel
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424 Reviews from our TripAdvisor Community

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Showing 419: English reviews
Gold River, California
Reviewed 18 October 2016

Spent 3 nights and am hard pressed to identify any positives about my stay. Hotel maintenance is almost non-existent, the food in both the restaurant and meeting functions was borderline inedible. Miscellaneous complaints: bugs in room, floors in restaurant were filthy, 2 false fire alarms in one night. Actually I do have 2 positives! The staff were extremely friendly and...

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Helpful?
Thank gr350893
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello , Thank you for taking time to respond on your recent stay with us. I want to apologize that your stay was not up to standard, its our goal to make sure every guest enjoys there stay. If possible I would like to talk with you about your recent say and if time allows please call me as I...

Venice, Florida
Reviewed 18 October 2016 via mobile

I stayed here with a tour group. The air conditioner did not work properly. The bathroom was dirty. We had to repeatedly ask for linens and when they brought them they put them on my suit case and didn't even hang them up. The toilet didn't flush properly. I would not recommend this hotel.

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Helpful?
Thank Jovju
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, I want to thank you for taking time to respond on your recent stay with us. I apologize your experience was not to your liking. It is our goal to meet every guest expectations. If time allows in your schedule please call me and I would like to talk through your experience with us. I will assure your next...

Reviewed 15 October 2016 via mobile

I have stayed here multiple times and have been satisfied every time. Rooms could use some updating, but they are comfortable enough and quite to outside noise. Suites are spacious, staff is friendly, and check in is quick and painless. Price is reasonable for the service provided. My dates of stay have ranged between 8/2016 and 10/2016.

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Helpful?
Thank Patrick S
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, Thank you for taking time to respond on your recent stay with us. We are looking at some 2017 upgrades that you might enjoy. Look forward to your next stay with us. Please keep our MCM Family of Hotels in mind when traveling is warranted. Gary Perez General Manager 505-884-2511

Reviewed 14 October 2016 via mobile

I am so disappointed we loved staying here we even got married in there ballroom 😐 but at check in that took forever we finally get to our room there is roaches in the tub not to mention the bathrooms is nasty ! I call to the desk and they let me know they are moving us to another room...

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Helpful?
Thank Analicia O
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, Thank you for taking time to respond on your recent stay with us. I want to apologize your stay was not up to expectations, its our goal to make sure every guest enjoys there stay and being mother of three I get the frustrations of moving rooms. Fire alarms were pulled due to an elderly guests needing immediate medical...

Carlsbad NM
Reviewed 14 October 2016 via mobile

but when we drove up, the Albuquerque police auto theft vehicle was blocking the entrance. Not sure what was going on, but it kinda made me a little nervous parking the Lincoln anywhere but close to the front entrance. Was in Albuquerque for my sons wedding and not the balloon fiesta. Hotel was full, as were just about every other...

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Helpful?
Thank cnanrw
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, Thank you for taking time to respond on your recent stay with us. I appreciate the positive feedback about our Hotel. Because your stayed with us during Balloon Fiesta, I wanted to assure safety for all guest both inside and outside in our parking lot, with that I partnered with our local police department to assure safety for everyone...

Cortez, Colorado
Reviewed 13 October 2016

I booked a reservation for two nights. When I booked the room, I was informed that the cancellation policy was by 6:00pm the day prior to checkin. An unexpected situation arose and I ended up having to cancel on the morning of 10/4, everything was fine or so I thought I noticed by credit card had been billed for the...

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Helpful?
Thank dsbhlb
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, Thank you for taking time to respond on your recent stay with us. I apologize that you experience a issue not to your satisfaction. I can assure you, you would have enjoyed your stay but due to issues you were unable. If time allows I would like to talk with you about your issue, as I can assure you...

Tucson
Reviewed 12 October 2016

To start, I will say the saving grace of this hotel is that the owner has the 10 Commandments very large and visible as you drive in. Stayed for the balloon festival. PREPAID for King Bed in January. Got a room with two standard beds. When I called late in the evening to complained because this was not what I...

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Helpful?
Thank Ron K
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you as a guest in our hotel. I will address the comments on Rude with my management team and assure your next stay will be 100% to your satisfaction. Gary Perez General Manager 505-884-2511

Anaheim, California
Reviewed 11 October 2016

Finding a place in Albuquerque during Balloon Fiesta can be a challenge but we were able to book rooms here for our group traveling from Southern California. My husband and I had a room on first floor and were very happy. The hotel does have problems with their keys and several, including ourselves had to have front desk re-key our...

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Helpful?
Thank LDM52
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello LDM52, Thank you for taking time to comment on your recent stay. I am glad to hear you made a great hotel choice and stayed with us. I will look into our new (Balloon Fiesta) themed door cards and see where the problem is. I will also get with our housekeeping team because what you are commenting can only...

El Dorado, CA
Reviewed 9 October 2016

Clean rooms, good service and nice perks with free breakfast and cocktail hour special in the lounge. Friendly staff. The hotel was centrally located to shopping, the freeway and to local historical areas of Old Town ABQ.

Review collected in partnership with this hotel
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Helpful?
Thank msrose2016
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, Thank you for the great review. Please keep us in mind when traveling. Gary Perez General Manager 505-884-2511

Lancaster, California
Reviewed 5 October 2016 via mobile

Staff was friendly upon check-in but there problems beyond their control. The wifi was worthless (turtle slow to non-existent), we were able to hear the TV in the room next to us and the free breakfast was just so-so. On the plus side, the beds were comfortable.

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Helpful?
Thank Tom W
Gary P, General Manager at MCM Elegante Hotel, responded to this review

Hello, Thank you for taking time to respond on your recent stay with us. WiFi we are upgrading our system and have that renovation scheduled for next week. Should take approximately 2 weeks to complete entire hotel. Please keep MCM Family of hotels in mind when traveling. Gary Perez General Manager 505-884-2511

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about MCM Elegante Hotel

Address: 2020 Menaul Boulevard NE, Albuquerque, NM 87107 (Formerly Holiday Inn Mountain View)
Region: United States > New Mexico > Albuquerque
Price Range: $121 - $208 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — MCM Elegante Hotel 3*
Number of rooms: 335
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Also Known As:
Mcm Elegante Albuquerque
Hotel Mcm Elegante
MCM Elegante Hotel Albuquerque, New Mexico
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Questions & Answers

Here's what travellers have asked, with answers from MCM Elegante Hotel staff and other travellers.
11 questions
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Questions? Get answers from MCM Elegante Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the interstate highways and elevator”
 of 5 bubbles VLA-traveler, 26 Jan 2017 | Read review
“Ask for an upgrade to the tower rooms--very nice”
 of 5 bubbles 319jeffg, 2 Dec 2016 | Read review
“Ask lots of question before you book.”
 of 5 bubbles sylvias413, 19 Nov 2016 | Read review
“Do not change anything. It was perfect.”
 of 5 bubbles TxGrandmaGrandpa, 28 Oct 2016 | Read review
“Get an even numbered room which are inside and not as noisy (traffic noises on outside rooms.”
 of 5 bubbles EStLouiesmokey, 19 Oct 2016 | Read review
5 of 5