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Michael was very friendly.
Asked for room by elevator, instead was given room at far end of first floor by an exit door.
The assumption was that I wanted a room by the elevator because I didn't want to walk so far and...More
Thank Denise T
Response from FrontDesk_GM, General Manager at Holiday Inn Express - Balloon Fiesta ParkResponded 2 March 2018
We are very sorry to read that your visit with us did not match your standards. It is unfortunate that we could not provide you with exactly the room placement you desired and are saddened that this prompted you to leave. Despite some...More
I've spent so much time in hotels because of work that it is just plain silly. In my experience, it is the people that work a place that make or break it; here they make it.
I needed to stay at a hotel locally one...More
Response from Michelle D, General Manager at Holiday Inn Express - Balloon Fiesta ParkResponded 17 January 2018
Thank you for your review. We are happy to hear that you enjoyed your stay with us, despite being displaced from your house. We're glad to hear that our staff made your stay comfortable. We hope that you'll come back and stay with us again!
Eber and micheal were and very proffesional and courtious not only to me but every person that i saw them interact with their social intecation level is perfect for virtually any customer hotel perrsonnal.the room was very clean and cozy.The maintence person carlos was very...More
Response from FrontDesk_GM, General Manager at Holiday Inn Express - Balloon Fiesta ParkResponded 7 February 2018
What a wonderful review! Thank you so much for personally recognizing a few of our team members that are dedicated to giving every guest an exceptional stay. As you said so well, Eber, Michael, and Carlos are stars and a perfect reflection of...More
I had never stayed before but I was disappointed front desk lady Roberta was super helpful and patient with me and my 100 questions beds are cozy and pool is warm it is currently under renovation but the staff did everything they could to make...More
Response from FrontDesk_GM, General Manager at Holiday Inn Express - Balloon Fiesta ParkResponded 31 January 2018
We would love to have you back! Thank you for taking a moment to share your experience in a friendly review. It is a delight especially to know that the warm and informative welcome of Roberta could have such an impact on your experience. She...More
We stay often at this location. Most of our visits are for pleasure. The font desk clerk Michael is really professional and it is nice when he is there to check us in as he remembers our names. It is nice to see the hotel...More
Thank A TripAdvisor Member
Response from FrontDesk_GM, General Manager at Holiday Inn Express - Balloon Fiesta ParkResponded 25 January 2018
We love to see guests returning for additional visits at the Holiday Inn Express & Suites Albuquerque-N. Balloon Fsta Pk and it's great to know that your faces have become familiar to our attentive staff, especially Michael at the front desk; we will let him...More