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Hilton Garden Inn Albuquerque / Journal Center

424 reviews
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Traveller (10)
Room & Suite (15)
Dining (1)
Overview
  • Excellent51%
  • Very good25%
  • Average12%
  • Poor7%
  • Terrible5%
Travellers talk about
“cracker barrel”(27 reviews)
“hilton honors”(5 reviews)
“sandia casino”(5 reviews)
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Albuquerque / Journal Center
Special Offer: Double Points, Every Stay
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (424)Write a Review
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All reviewscracker barrelhilton honorssandia casinobreakfast staffnice hotelrecommend this hotelballoon fiestagreat place to stayfitness centerconvenient locationenjoyed my staycomfortable roomsexcellent staycomplimentary breakfasteasy accessnew mexicolobby
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1 - 5 of 424 reviews
Reviewed 1 week ago

This is a clean hotel in a good location. Unfortunately the staff is poorly managed and doesn't deliver the brand's key features well. I had an issue with breakfast and breakfast service, and asking management to address it has not been fruitful in any way....More

Thank lungfish2k
Response from Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal CenterResponded 1 week ago

Thank you for your review. We do appreciate all feedback from our guests and we are very sorry to hear that you had an unsatisfactory experience with our breakfast. Our General Manager, Michelle Pendergraft, is available to speak with you at anytime. You may reach...More

Hotel's Favourite
Reviewed 12 December 2017 via mobile

The Hilton Garden Inn Albequerque Journal Center is the best hotel I've ever stayed in! Michelle the General Manager, Cole the assistant manager, the wait staff, and Chef cooking breakfast were AMAZING!!!! Staff were all friendly, kind, helpful, and cool! Beds were super comfortable, and...More

Thank Alex S
Response from Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal CenterResponded 13 December 2017

Thank you for your review! We are very happy to hear that you enjoyed your stay with us and we hope to be able to welcome you back soon!

Reviewed 15 January 2018

I expected more from a Hilton property. Expectations fell short. Two day stay hot water problems took cold showers. Room outdated old looking furniture. Big gap between door and frame you could see hallway.More

Review collected in partnership with Hilton Garden Inn
Thank erichA1742OT
Response from Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal CenterResponded 16 January 2018

Thank you for your review. We do apologize that you were not completely satisfied with your stay. Unfortunately, we did experience an issue with our Hot Water Heater, which we did address immediately. We do hope you will consider staying with us again in the...More

Reviewed 29 December 2017

We appreciate the NO PET policy of this hotel. Many people are allergic to animals, and I hope other hotels will also begin to offer this option. It is difficult to find NO PET hotels. When you Google NO PET hotels it will only offer...More

Review collected in partnership with Hilton Garden Inn
1  Thank Peter M
Response from Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal CenterResponded 6 January 2018

Thank you for your review. We are a Pet-Free Hotel, as you mentioned. We are glad we were able to offer accommodations for you and we hope you'll consider staying with us in the future.

Reviewed 21 December 2017

First let me say that I have stayed in many Hilton Garden Inn's throughout the United States. The issues that were encountered at this property are not issues that have happened to me in the past at any of the Hilton Garden Inn. This one...More

Thank Nicole T
Response from Hilton G, Director of Sales at Hilton Garden Inn Albuquerque / Journal CenterResponded 26 December 2017

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our...More

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12345685
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free Parking
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet ( WiFi )
Room Service
Hotel Amenities
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Room Service
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$100 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Albuquerque
#26 Romantic Hotel in Albuquerque
#38 Business Hotel in Albuquerque
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
Details
Price range
US$100 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Family Hotel in Albuquerque
#26 Romantic Hotel in Albuquerque
#38 Business Hotel in Albuquerque
Room types
Non-Smoking Rooms, Family Rooms, Accessible rooms, Suites
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Traveller (10)
Room & Suite (15)
Dining (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
729travelisfun
19 November 2015|
Answer
Response from Hilton G | Property representative |
Yes, our hotel does have several rooms located on the first floor of the hotel. They can be accessed either through the lobby or through a side-entrance door. A guest room key card is required to open the side-entrance... More
0
Votes
Jbruso22
23 June 2015|
Answer
Response from Hilton G | Property representative |
Good afternoon Jbruso22. Thank you for your question. Please feel free to contact me directly via phone to discuss further. Below is our contact information. Thank you. Michelle Rankin, General Manager 505-314-0800
-1
Votes
Michael H
19 December 2014|
AnswerShow all 5 answers
Response from Hilton G | Property representative |
Thank you for your question. Our hotel is not completely non-smoking. We offer a total of 4 smoking rooms, all located at the end of the hallway on our 4th floor. I would recommend requesting a room on either our 1st, 2nd... More
0
Votes
Room Tips
"Top floor, corner rooms. Beware the walls are thin."
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"Breakfast has a charge; don't stay here unless you are unable to find something else"
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"actually the location is pretty quiet so all the rooms are nice without noise."
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"Read the reviews!"
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