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The staff was extremely helpful and cheerful and the rooms are spacious and well maintained. A special thumbs up to Samantha in the breakfast area. She made each morning brighter! Thanks, Samantha! See you next time.
I stayed at this hotel for 1 night and I had two rooms reserved. On my initial reservation I mentioned that we were celebrating my mom's 80th birthday. When we entered our rooms there were amenities waiting for us! Not just my moms room but...More
1 Thank lashcroft
Response from Scott L, Assistant General Manager / Rooms Division at Embassy Suites by Hilton Albuquerque - Hotel & SpaResponded 17 March 2018
Thank You for your perfect score lashcroft on this review and for taking the time to recognize Beatrice and Christine's exemplary level of service! We proudly "Celebrate Success As Often As We Can". We also saw your internal Hilton survey and as customary, we have...More
Have always stayed at this hotel when in Albuquerque and been very happy but they are not keeping the property up it badly needs updating especially new mattresses. They have changed their happy hour reception and its terrible everyone there was complaining including the people...More
Thanks to Embassy Suites for a very nice stay. Samantha and Carlos greeted us in the morning for breakfast and and checked on our table too. All the staff was great but these two staff members were extremely friendly and kind.
Please know that Samantha was exceptional in her service. Please let management know what a great job she did! It was nice that she checked on us during breakfast to make sure everything was going okay.