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Embassy Suites by Hilton Albuquerque - Hotel & Spa

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1,167 Reviews from our TripAdvisor Community

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Showing 1,156: English reviews
Colorado
Reviewed 4 days ago NEWvia mobile

Walks are thin. Woken up at 2 AM by the couple next door talking in bed. Ended up knocking on the wall. Our room was also on the same side as the interstate which was very noisy. Turned the fan up to high but that still didnt mask all the noise. Other than the noise its a nice hotel.

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Helpful?
Thank thinkshift
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

I apologize the noise that you heard in your room. At times some guests are louder then others in the next room. I hope you can come back again. Obed M.

Concord, United States
Reviewed 4 days ago NEWvia mobile

I really enjoyed my stay at the Embassy suites by Hilton in Albuquerque. The staff were very attentive and professional. The conference facilities met all of our needs and the hotel has enough restaurant and other entertainment nearby. I would recommend requesting a room on the seventh or eighth floor to minimize the sound that comes from the bottom floor....

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Helpful?
Thank Jimmie H
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thanks for the nice review. I am big supporter of Uber if you don't have a car as its very affordable. We look forward to your next visit. Obed M.

Reviewed 5 days ago NEW

Great location facing the west towards the city. We had an issue with our bathroom and the staff responded quickly and professionally. They were just great and should be commended. The reception was fun and the staff at the hotel always had a smile and pleasantness about them.

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Helpful?
Thank 648edwardk
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Thanks for the wonderful comments and I will share them with the staff. Obed M.

Ruidoso, United States
Reviewed 5 days ago NEW

the accommodations met our expectations and the check in person provided us with a room with a great view of the city. He also went out of his way to provide us with some complimentary bottles of water when we asked about the water in the room.

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Helpful?
Thank 215ginak
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Glad you enjoyed the city view from your guest suite. We have a lot of nice suites with beautiful views. Hope you will re-visit us again. Obed M.

Albuquerque, United States
Reviewed 5 days ago NEW

Our stay was very nice. The staff was polite and checking in and out was painless, and quick. We did want room service at 11 and the staff let us know that the room service was shut down for the night. That was a bit of a disappointment, but overall our stay was very pleasant.

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Helpful?
Thank christinebH6323DE
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

I am sorry about the room service issue at 11pm. We do close at that time. I hope you can come back very soon. Obed M.

Taos, New Mexico
Reviewed 1 week ago NEW

Always stay at this hotel when we can! Guest service is great! The best value for a family of 5. Weekend trips usually have us looking to this hotel, the location is usually perfect to everything in town.

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Helpful?
Thank Taosvisitor1970
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

We love families at the hotel and a family of 5 with the breakfast is always great. Obed M.

Albuquerque, New Mexico
Reviewed 1 week ago

Very noisy a lot of traffic bad area and no management on site there was a UFC event that had the hotel in complete disorder and fights were everywhere no professional security APD had arrived and by the time they came it was too late all the damage was done .

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Helpful?
1Thank jaimebrown1126
EmbassyABQ, General Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

The safety of the hotel's guests and employees is of the utmost importance to us and ongoing measures are taken to ensure a safe and comfortable environment, including working with the local authorities.

Brighton, United States
Reviewed 1 week ago

We had another great experience during our stay at Embassy Suites. This time, we were at the beautiful Albuquerque, NM hotel, which is conveniently located near the airport. Service was great, as usual. The custom-made omlettes were also wonderfully prepared at breakfast. We had a little trouble with the sink (water was slow to empty) and we couldn't believe how...

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Helpful?
Thank R6654PZmarciab
EmbassyABQ, Front Office Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

Hello R6654PZmarciab, Thank you for taking the time to complete a TripAdvisor review; we appreciate your feedback. We are excited to hear that you found another Embassy Suites by Hilton to add to your portfolio, here at the Albuquerque location! We hope that the next time you are in Albuquerque we will see you again! Take care - Jessica C

Albuquerque, New Mexico
Reviewed 1 week ago

we thought we would have a wedding night to remember instead there was so much traffic it was loud there was a fight there people were brawling in the lobby there was not enough security . they over charged our room by 650.00 they still have not refunded they do not stand by their make it right policy I am...

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1Thank ThenewlywedBrowns
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

The safety of the hotel's guests and employees is of the utmost importance to us and ongoing measures are taken to ensure a safe and comfortable environment, including working with the local authorities.

Reviewed 1 week ago

Was a very unpleasant stay to say the least understaffed and bad service no manager on duty apparently he has been on vacation and will not return phone calls or abide by the make it right poli8cy in fact charged my card 700.00 my room was only 120 and still have not got my money back .

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Helpful?
1Thank Noah Benjermin A
EmbassyABQ, Guest Relations Manager at Embassy Suites by Hilton Albuquerque - Hotel & Spa, responded to this review

The safety of the hotel's guests and employees is of the utmost importance to us and ongoing measures are taken to ensure a safe and comfortable environment, including working with the local authorities.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Spa
GreenLeadersSilver level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Albuquerque - Hotel & Spa

Address: 1000 Woodward Pl NE, Albuquerque, NM 87102-2704
Region: United States > New Mexico > Albuquerque
Price Range: $169 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Albuquerque - Hotel & Spa 3.5*
Number of rooms: 261
Reservation Options:
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Also Known As:
Embassy Suites Albuquerque
Albuquerque Embassy Suites
Embassy Suites By Hilton Albuquerque - Hotel & Spa New Mexico
Hotel Style:
#3 Spa Hotel in Albuquerque
#6 Green Hotel in Albuquerque
#23 Family Hotel in Albuquerque
#24 Romantic Hotel in Albuquerque
#24 Business Hotel in Albuquerque
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Albuquerque - Hotel & Spa staff and other travellers.
4 questions
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Washington DC, District of Columbia
over a year ago
Washington DC, District of Columbia

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Questions? Get answers from Embassy Suites by Hilton Albuquerque - Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had "city view" which was very nice; comfortable and inviting.”
 of 5 bubbles , 1 Dec 2016 | Read review
“Ask for the highest floor for less noise from the main common area which is open air. And don't forget to look up, the view is awesome!”
 of 5 bubbles 7riverrose, 23 Nov 2016 | Read review
“Choose a room on the CITY SIDE rather than the MOUNTAIN SIDE. The mountain side has highway traffic noise, but the city side does not.”
 of 5 bubbles SchwarzKatz, 20 Nov 2016 | Read review
“queen size bed was wonderful, very quiet too”
 of 5 bubbles ctraveling9264, 31 Oct 2016 | Read review
“If you are there for the balloons, ask for a room that will allow you to see them rise.”
 of 5 bubbles CRC2013, 19 Oct 2016 | Read review
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