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I have been a platinum member for many years. This Holiday inn was not to the standard I expect. At Check-in: not acknowledged as an Elite member as the standard. Parking: construction being done so parking was an inconvenience due to storage sheds taking up...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ AreaResponded 2 May 2015
Thank you for your recent stay with us and for reviewing our property. Our efforts are always to ensure our valued guests are satisfied and our hotel is maintained to be comfortable while you are with us. It is disappointing to know that...More
Arrived late after flight delay. Reception friendly enough. The air conditioner in my room was clattering so loudly I knew I'd never be able to sleep. Front desk claimed they were completely full but they'd comp me with a Starbucks in the morning. Really? Bench...More
Response from IHGCare, Front Office Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ AreaResponded 27 April 2015
Thank you for your recent stay with us. While we appreciate your comments about our friendly reception staff, we regret that certain issues with regard to noise disturbance and air conditioning system prevented you from fully enjoying your stay.
As hospitality professionals, your...More
We had a wonderful stay here before heading to ski in Colorado. The front desk went out of their way to truly ensure that we had everything we needed. They are going through a remodel right now and it is already clear to see that...More
I am still here at this place. Last night checking in I was a little dismayed at the unsavory characters hanging about the nice lobby. There was no parking spots left, I parked on the street. I got to my room and was going to...More
Response from Sabina K, Director of Sales at Holiday Inn Hotel & Suites Albuquerque Airport - Univ AreaResponded 30 March 2015
Thank you for taking the time to provide feedback on your stay. It is unfortunate the accommodations you received prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify...More
I can't believe the hotel runs and operates!My family and i checked in at 3pm with a reservation. We were given a dirty room that had blood stains and hair in the bed!!It only went down from there...the sauna was broken the hot tub was...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Hotel & Suites Albuquerque Airport - Univ AreaResponded 7 April 2015
Thank you for your review regarding your recent stay at Holiday Inn Hotel and Suites Albuquerque Airport, NM. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you...More
US$82 - US$222 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Holiday Inn Hotel And Suites Albuquerque Airport - Univ Area ,
Holiday Inn Albuquerque ,
Albuquerque Holiday Inn ,
Holiday Inn Hotel & Suites Albuquerque Airport - Univ Area New Mexico
Response from holidayinnabq | Property representative |
I'm sorry you did not your hotel stay. I know everyone has a right to their opinion. I'm not fully aware of your situation, however this company has a policy through IHG that it has to abide by. I'm sorry if the... More
I'm sorry you did not your hotel stay. I know everyone has a right to their opinion. I'm not fully aware of your situation, however this company has a policy through IHG that it has to abide by. I'm sorry if the end result was upsetting to you.