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Holiday Inn Express Hotel & Suites Tucson Mall

Expedia.comUS$91*
View Deal
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$127*
US$91*
US$127*
US$91*
US$127*
US$91*
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Holiday Inn Express Hotel & Suites Tucson Mall
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178 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Tucson Mall
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Showing 159: English reviews
Arizona
Reviewed 30 August 2015

I have stayed four times in this hotel over the last 45 days. ALL four times the front desk clerk was less than friendly. What is up with this? I tried small chatter and no response. I asked about the new Spire program and the response, "It is just more work for us." There are many, many options in Tucson....

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Helpful?
1Thank im4duke
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Im4Duke" for your feedback. We value you very much and we value you being a Spire IHG member! Please accept our apologies if our staff was not courteous to you, we strive to make our customers feel welcome and feel like they are at home. We are very glad you enjoyed our facility and you had a great...

snowyLucinda
Reviewed 20 August 2015

Disappointing for a Holiday Express. Not as clean as others; lobby is beautiful as to make it seem the rooms would be as well. Too much attention on 'folding toilet tissue like a fan', skip the small stuff and 'clean'... OMG the pool was "green" . Front desk said the chemicals had just been put in and would take 24...

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Helpful?
Thank AuntLynn
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you AnneLynn for taking the time to give us your feedback. We are truly sorry we failed to meet your expectations. We appreciate the information you just gave us so we can improve in those areas mentioned. We hope you can give us another opportunity so we can prove you that customer satisfaction is our number one priority.

San Diego, California
Reviewed 18 August 2015

Our first impressions were not good: there was no shampoo in the room (the front desk had some, but we had to go down to get it); there were no towels in the pool area (the front desk provided some); and the front desk had run out of quarters for the washer/dryers. Some of the towels were smudged; there were...

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Helpful?
2Thank Tony C
Cecilia P, General Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you for taking the time to give us your feedback! We really appreciate you taking the time to let us know the areas where we can improve. We are very sorry your stay was not pleasant. We hope you can give us a second opportunity and we assure you that this won't every happen again. Please accept our apologies,...

Lancaster, California
Reviewed 16 August 2015 via mobile

My daughter and her husband checked into hotel nightmare is what i call it.Had driven ten hours to bring back there son to college. Room was infested with crickets, which are harmless. But DON'T like the crunch when walking on floor. Have to have some humor. So they moved them to another room, now after midnight. It was extremely disturbing...

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Helpful?
3Thank Rose M
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

First of all I would like to thank you for taking a few minutes from your valuable time to let us know your input about your last stay. All of our staff including myself at the Holiday Inn Express Tucson Mall, take a lot of pride in what we do, and want to express you my embarrassment with your last...

Nogales, Mexico
Reviewed 13 August 2015 via mobile

Stayed at this hotel last weekend, rooms are very nice and clean with a small kitchen and fridge. Has complementary breakfast with good variety. My kids loved the pool.. very clean and not too deep. Just a little observation... it rained on the afternoon and there was a leak thru the roof on the hall. But besides that we loved...

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Helpful?
Thank pilym7
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you very much for your feedback. We are glad you enjoyed your stay with us. Also we want to thank you for your observation it has been very helpful, next time you are back with us you won't experience that leak again. Thank you and we hope to see you soon. Take care!

Phoenix, Arizona
Reviewed 12 August 2015

The hotel is clean and is in a safe, central location. The University of Arizona is a short drive to the south, and the Tucson Mall is across the street. We stayed here a couple of weeks ago so we could drive up Mount Lemmon to escape the heat of Phoenix. The breakfast is standard HIE fare, with added local...

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Helpful?
Thank Blobs1248
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

We are glad you enjoyed our hotel as well as our location. We hope to see you back when you are in Tucson again, it will be a pleasure to have you back! Take care.

Tucson, Arizona
Reviewed 9 August 2015

My husband and I had a last-minute stay here due to a power blackout on a very hot night. The desk clerk was efficient and friendly. The room was clean and everything was in working order. All rooms come with a small refrigerator and microwave. I will definitely stay here again if I need a hotel in Tucson.

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Helpful?
Thank EllenHF
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you EllenFH for your feedback! We are so glad you enjoyed your stay with us. We hope to see you soon. Take care.

Oklahoma City, Oklahoma
Reviewed 22 July 2015

Last minute trip to Tucson and luckily there was a room available. Comfortable bed and TV with a nice view overlooking a feedlot. Breakfast in the morning was outstanding and I was able to sneak out an extra cinnamon roll!

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Helpful?
Thank ThunderBob15
Cecilia P, Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Thank you "Thunderbob15" for your review. We are glad you enjoyed your stay with us. We will share your comments with our staff. We hope to see you soon at the Holiday Inn Express Tucson Mall. Take care and have a great day!

Redding, California
Reviewed 24 June 2015

Walk into the lobby and was struck with nearly unbearable heat throughout the place. Room was hot, thermostat was not operational...and once air conditioner was activated, it took a while for the temperature inside our room to drop to a more reasonable temp. Would not recommend for anyone.

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Helpful?
1Thank Ski W
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear Ski W, Thank you for sharing your experience with us about your recent stay. I regret the inconvenience you may have had with temperature level in the room that you were provided. We understand the discomfort this situation may have caused so please be assured that necessary adjustments will be made in order to rectify the problem to achieve...

Las Cruces, New Mexico
Reviewed 11 June 2015 via mobile

The young man at the front desk was efficient but not friendly. The room was very comfortable. The bed and pillows were great and we slept really well. The breakfast could have benefited from sliced fruit.

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Helpful?
Thank 208vickib
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Tucson Mall, responded to this review

Dear 208vickib, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding the bed and pillow. However, we’re sorry we fell below your expectation regarding the front desk staff not being friendly and the breakfast selection. We will address these concerns. I assure...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Tucson Mall. We are a new, all suites hotel. * 100% Non-smoking * The perfect choice for business or leisure travel; We are conveniently located next to Tucson Mall in North Tucson, as well as the Tucson Heart Hospital, The University Of Arizona, University Medical Center, Rillito Downs, Rillito Sports Park, Foothills Mall, and Grace H. Flandrau Science Center. Experience the incredible beauty and serenity of the area as well as the many attractions that are only minutes away. Enjoy your stay in one of our 105 beautifully appointed suites. Wake up to the smell of coffee and complimentary breakfast bar. Work out in our cardio exercise room or take a plunge in the heated pool. If relaxing is more your style, try lounging on the sun deck or in a warm soothing spa. From the breath taking views to the attentive hotel staff, the Holiday Inn Express Hotel & Suites is the perfect choice in Tucson. Gem and Mineral Show February 2009, Accenture Golf Tournament February 2009, MLB spring Training March 2009. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Tucson Mall

Address: 620 E Wetmore Rd, Tuscon Mall, Tucson, AZ 85705-1740
Region: United States > Arizona > Tucson
Price Range: $143 - $294 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Tucson Mall 2.5*
Number of rooms: 105
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Tucson Mall
Holiday Inn Express Tucson
Tucson Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites Tucson Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a high floor room”
AlanR0, 14 May 2017 | Read review
“If you want a view don't book 310, and I expect 210 probably has the same wall view.”
MikeS193, 13 May 2017 | Read review
“Choose the top floor if you don't want to hear the neighbors about you.”
JaydeeHanson, 3 Mar 2017 | Read review
“Ask for quieter side, to rear (away from main road)”
SanD1234567, 12 Feb 2017 | Read review
“Third floor provides views of Mt Lemmon or the nice pool area”
Steve1362, 28 Feb 2016 | Read review
5 of 5
Expedia.com
US$91* /night
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Booking.comUS$91
Hotwire.comUS$91
HotelQuicklyUS$127
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*Disclaimer
Prices are for 1 room, 2 adults
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