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JW Marriott Tucson Starr Pass Resort & Spa

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#9 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersSilver level
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JW Marriott Tucson Starr Pass Resort & Spa
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1,980 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott Tucson Starr Pass Resort & Spa
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Showing 1,950: English reviews
Monterey County, California
Reviewed 4 August 2015

I recently worked a conference at this facility for a few days and was blown away on how friendly and courteous the staff was. Mercedes in particular was wonderful on getting us water while at the booth along with cleaning up trash and providing information on where things are located. Overall it was a great experience and would definitely stay...

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2Thank Kevin K
Haymarket, Virginia
Reviewed 4 August 2015

I stayed at this resort for a week on business, and plan to go back with my family! The accommodations are first class and can't say enough good things about the staff. At the spa, Ruth, Angelica, Maja and Nora rocked. At the front desk Ernesto took good care of us. Jamie and Alyssa from reservations were organized and great...

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1Thank michellerungirl118
Manassas, Virginia
Reviewed 4 August 2015

This resort is truly remarkable in every way. I visited the JW Marriott Tucson Starr Pass Resort & Spa as part of a group putting on a conference. From day one, I was thoroughly impressed with the level of service at the resort. Joanna in events was an absolute jem to work with as was Alyssa (events) and Jamie (room...

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1Thank Kate A
Reviewed 4 August 2015

Let me get this out of the way first: if you want to avoid children, don't stay here. This is a family-friendly destination for many local residents who come for the two great pools (one is a 'lazy river'), children's activities, and s'mores. If you don't mind the children, even hanging out at the fire pits, then this is the...

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2Thank Ross B
Washington DC, District of Columbia
Reviewed 3 August 2015

This is a beautiful property, but I was here on a business trip during August and many of the restaurants and bars close early. Everything is closed by 11pm-- and I mean everything. Also, although there are beautiful pools on the property, the lap pool is actually closed on Mondays and available only through the spa (also closed). Again this...

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Thank SurfinSafari123
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Dear Valued Contributor: Thank you for sharing about your recent experience at the resort. We are regretful that your experience did not meet your expectations and our standards of excellence. The JW Marriott Tucson Starr Pass Resort & Spa truly values the feedback of our guests. We will review your recent comments about hours of operation and how we may...

Houston, Texas
Reviewed 2 August 2015

I decided to take my son on a Golf getaway so we can do some bonding. I thought a Desert course would be cool so we headed to Tucson to Stay and Play at the JW Marriot. The Hotel is not very far from the Airport. The Hotel is very Beautiful with everything you need and more. The restaurants inside...

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Thank Brett Y
Phoenix, Arizona
Reviewed 1 August 2015

We were back at Starr Pass for the second year in a row and poolside at a party this weekend and while the service all around the hotel is great we had to take a minute and mention our two favorites of the weekend so far. Todd took care of all of us, including our 5 kids, and cleaned up...

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1Thank JenArnold
Great Falls, Montana
Reviewed 1 August 2015

Had diner at the Signature Grille....waited an hour for a steak that was too rare, bad enough, they closed the restaurant at 10pm I did not get out of the restaurant until 11pm. Then I received text at 3am from the fraud dept of my bank asking if I purchased 931.00 of merchandise from Newegg.com. Called the manager in the...

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3Thank Matt P
Chad L, Guest Relations Manager at JW Marriott Tucson Starr Pass Resort & Spa, responded to this review

Dear Matt P: We take these matters very seriously. In researching your past stay information, we learned that our Leadership and Loss Prevention Department immediately responded in a manner to earn your satisfaction. We completed an internal investigation and at no time was it apparent that an associate compromised your credit card information. If you have additional information to demonstrate...

Willcox, Arizona
Reviewed 31 July 2015

This resort is absolutely breathtaking. My husband and I come to the resort every year to attend a trauma conference. We were at the bar and our waitress, Cyndi, was very personable and friendly. The staff is always awesome.

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1Thank willcoxrattler
Tucson, Arizona
Reviewed 30 July 2015

We had an incredible and relaxing family get together. The highlight of our trip was the hula hoop lessons we received from Mr David Duran. He was so wonderful to the kids and adults. Unfortunately the rain uninterrupted our "training" but we are looking forward to returning. Thanks David!

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1Thank Tina T

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Signature Grill
Signature Grill
Cuisines: American, Southwestern, International
Catalina Barbeque Co. & Sports Bar
Catalina Barbeque Co. & Sports Bar
Cuisines: American, Bar, Barbecue, Pub
Primo
Primo
Cuisines: Italian
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
JW Marriott Starr Pass Tucson Resort & Spa blends seamlessly into its tranquil yet animated mountaintop setting, as natural as the surrounding desert itself. Our resort in Tucson merges surpassing luxury and personal service with ample family-friendly recreation, an incredible array of dining options, three nine-hole desert golf courses, entertaining traditions, free Wi-Fi in the lobby and patio, plus supreme indulgences such as our Hashani Spa. Complementing the natural surroundings, our fabulous array of multi-level swimming pools, waterslides, lazy rivers, and dancing fountains are fun for all ages. With spectacular views, exciting activities for the entire family, and a landscape laced with nature trails throughout for hiking and biking, you'll make memories that will last a lifetime. Immerse yourself in our AAA Four-Diamond resort. ... more   less 

Additional Information about JW Marriott Tucson Starr Pass Resort & Spa

Address: 3800 W Starr Pass Blvd, Tucson, AZ 85745-5115
Region: United States > Arizona > Tucson
Price Range: $291 - $727 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Tucson Starr Pass Resort & Spa 4.5*
Number of rooms: 575
Reservation Options:
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Also Known As:
Jw Marriott Starr Pass Hotel Tucson
Jw Marriott Starr Pass Resort And Spa
Jw Marriott Tucson
Marriott Starr Pass Hotel
Marriott Tucson
Tucson Marriott
Hotel Style:
#4 Top resorts Hotel in Tucson
#4 Green Hotel in Tucson
#4 Business Hotel in Tucson
#4 Spa Hotel in Tucson
#5 Family Hotel in Tucson
#6 Luxury Hotel in Tucson
#8 Romantic Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Tucson Starr Pass Resort & Spa staff and other travellers.
37 questions
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Questions? Get answers from JW Marriott Tucson Starr Pass Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a Pool and golf course view or you could get a parking lot.”
 of 5 bubbles Moduline, 21 Mar 2017 | Read review
“Front facing”
 of 5 bubbles Ghostrider5408, 18 Mar 2017 | Read review
“get a room downstairs.. can still hear toilets flush ... but what do you do”
 of 5 bubbles roberthI9603UD, 16 Mar 2017 | Read review
“Ask for a view of the pool/golf course/Tucson”
 of 5 bubbles 101oliviaw, 13 Mar 2017 | Read review
“Try to get a room with view looking out over the pool, in the back nothing to look at but cacti”
 of 5 bubbles markwZ7658CK, 5 Mar 2017 | Read review
5 of 5