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Comfort Suites at Tucson Mall

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#68 of 129 Hotels in Tucson
Certificate of Excellence
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112 Reviews from our TripAdvisor Community

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Showing 102: English reviews
Surprise, Arizona
Reviewed 28 October 2014 via mobile

Beds are comfortable. Staff is friendly. Place is very clean. Nice beeakfast with scrambled eggs, sausage, waffles, cereal and more. Will be staying here every time I go visit my daughter. Lobby is set up so people can watch the game.

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Helpful?
Thank Gigi_AZ
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear Gigi_AZ, Thank you for taking the time to review Comfort Suites at Tucson Mall. Our entire team is thrill to know your hotel stay was good. We all look forward to welcoming you back in the near future! Go Cats! SueAnn Lemon Director of Sales

Rogersville, Missouri
Reviewed 26 October 2014

This was a very comfortable, convenient and clean place to stay. Good bed, good breakfast, helpful friendly front desk people. We got up early the new morning and headed to the Pima Air and Space Museum which was just a short drive. Would stay here again if we are in this part of- the country.

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Helpful?
Thank bsnorris
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear bsnorris, Thank you for posting feedback on your recent visit with Comfort Suites at Tucson Mall. We're happy to know you will return to our hotel should you come back to Tucson. Thank you also for the positive comments. We share all our reviews with the Hotel team. They be happy you read your comments. Happy Travels! SueAnn Lemon...

Sierra Vista, Arizona, United States
Reviewed 3 September 2014

I travel to Tucson in order to get my chemotherapy and this was the first time I stayed at this hotel. The staff were nice, the room was clean and the bed was EXCELLENT. And it is a straight shot to the Tucson mall. Will definitely be returning next time.

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Helpful?
Thank LouisEmeliana W
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear LouisEmeliana W, Thank you so much for taking the time to write about your stay. Good or bad, we value our guests opinions, experiences and advice. If you have any additional needs while you stay with us in the future, please don't hesitate to ask any team member. We want you and all guests to be as comfortable as...

Arizona
Reviewed 3 August 2014

I was a complainer and gave bad reviews almost a year ago, so I'll be the first to say how much it has changed.....FOR THE BETTER! Check in was very easy and pleasant. The room was very clean, smelled great, water pressure and hot water awesome. The A/C was quiet and efficient. Although we didn't partake of the breakfast due...

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Helpful?
Thank retdeltee
SueAnn L, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, As with everyone that takes the time to share their experience at Comfort Suites at Tucson Mall, I say thank you for your time! I am so thrilled to know this visit was a positive one. Thank you for reserving your next stay with us. It will also be positive. Our team looks forward to welcoming you back....

Anchorage, Alaska
Reviewed 25 April 2014

Okay 3-Star hotel. Nothing special, but definitely worth the rating. We got a fairly good deal with Priceline so that helped. Nice room. It was a mini-suite with two queen beds. The breakfast in the morning was free. Okay selection. We must have been here when the hotel was near full as the free breakfast had a lot of people...

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Helpful?
Thank Robert H
FocusHospitality, Owner at Comfort Suites at Tucson Mall, responded to this review

Dear Robert H, Thank you for taking the time to review our hotel. We appreciate your feedback. We will definitely focus on insuring breakfast is replenishing quicker and the trash is monitored better. We want your next stay to be a WOW too. We'll work on making that happen and hope that you will come back soon. Thanks for your...

Arizona
Reviewed 24 February 2014

Hearing that Comfort Suites was through renovating this property, I booked a night for a special occasion. What I found was rather curious. I was greeted and checked in by a very pleasant young man in the afternoon of the 22nd. He couldn't have been nicer and offered a 1 PM check out if we needed. The lobby was immaculate....

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Helpful?
1Thank retdeltee
FocusHospitality, Manager at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for returning to our hotel to see the renovations being completed. We appreciate the positive comments you shared. We also appreciate knowing your negative experiences and thoughts during your recent visit. You have address several areas of the hotel in your review and we are working with our team members to improve those areas. You noted...

Owasso, Oklahoma
Reviewed 14 February 2014

Check-in was listed as 3:00 p.m. We tried to check in shortly after 3:00 and were told that there would be a slight delay because the rooms weren't cleaned yet. It was after 4:00 when we finally got checked in. Reservation was for a Non-smoking King bed suite. We were given a room with 2 Queens handicap room with no...

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Helpful?
Thank Carole F
Phoenix, Arizona
Reviewed 23 December 2013

Clean and neat however: shower head leaked, tub made noise when you got in; exhaust fan loud; hole in wall behind room door; screw holes in wall next to vanity. Requested a quiet room: Hall quieted down at 11P.M. Fri; and 2:30 A.M. Sat. Breakfast Sat was good; Sun tried 3 times but no seats. All in all: poor maintenance;...

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Helpful?
Thank hikerguy2013
FocusHospitality, Director of Sales at Comfort Suites at Tucson Mall, responded to this review

Dear hikerguy2013, We are very sorry to read that your stay was not pleasant. We have investigated the issues and are working with our team members to ensure future guests do not experience such incidents. Thank you for taking the time to share your experience. It does help us to improve our guest's stays. We hope you will reconsider another...

Wittmann, Arizona
Reviewed 21 November 2013

I recently spent a weekend in Tucson (attending a dog show) and stayed at the Comfort Suites at Tucson Mall. The staff was awesome. I can't single one out, they were ALL great. The facilities are clean and up to date. I even had a walk-in shower! I travel with a service dog and Skye was welcomed warmly. The breakfasts...

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Helpful?
Thank Linda L
FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear Linda L, Thanks so much for taking the time to review our hotel. We're all so pleased to know that you enjoyed your visit. It was a great pleasure to have you stay with us. We certainly hope to welcome you back in the near future. Sincerely, Sue Lemon V.P. Sales and Marketing Focus Hospitality Management

Arizona
Reviewed 13 November 2013

I needed a quick spot to stay for a procedure the following day. I arrived at the hotel, was checked in to the last room on the top floor corner. Property wasn't full. What a night! The A/C unit sounded like a road grader, the wallpaper was peeling, the sprinkler head was broken over t. The mattresses sank. The water...

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Helpful?
Thank retdeltee
FocusHospitality, V.P. of Management Company at Comfort Suites at Tucson Mall, responded to this review

Dear retdeltee, Thank you for taking the time to review our hotel. I am so sorry your stay was much less than wonderful. Through our renovation, we managed to keep our guests away from the areas of renovation. Clearly we failed to do this with your visit. We sincerely apologize! I do want to share that the hotel's renovations will...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
Official Description (provided by the hotel)
The all newly renovated Comfort Suites® at Tucson Mall is centrally located one block west of the Tucson Mall, and is near several popular points of interest including University of Arizona and downtown Tucson. Our guests enjoy the convenience of walking to a great variety of dining and shopping venues. And a short drive to Interstate 10 will get you to Tucson area attractions easily and quickly.All new suites include spacious sitting areas with queen-size sofa sleepers, desks or tables, coffee makers, microwaves, refrigerators and laptop-compatible safe. Complimentary wireless internet access keeps you connected and premium TV channels on a flat panel television are offered for your entertainment. For a truly leisurely stay, take advantage of the suites with whirlpool bathtubs.Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites at Tucson Mall the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast.In addition to free breakfast, we offer free wireless high-speed wireless Internet access, free local telephone calls, free weekday newspaper, new fitness center and an outdoor heated pool with whirlpool.In addition to free WI-FI, business travelers will appreciate conveniences like access to copy and fax services. Business suites featuring spacious work desks, ergonomic chairs and two telephone lines are available. There are banquet and meeting rooms available to accommodate most events and business functions.The Comfort Suites at Tucson Mall is the best stay and best value for vacation getaways and business travel to the Tucson area. ... more   less 

Additional Information about Comfort Suites at Tucson Mall

Address: 515 West Automall Drive, Tucson, AZ 85705-6008
Region: United States > Arizona > Tucson
Price Range: $138 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites at Tucson Mall 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Comfort Suites At Tucson Mall Hotel Tucson
Comfort Suites Tucson Mall
Tucson Comfort Suites
Hotel Style:
#42 Family Hotel in Tucson
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Questions & Answers

Questions? Get answers from Comfort Suites at Tucson Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just ask for a room with a beautiful view.”
 of 5 bubbles mermaidsylvia, 1 Nov 2016 | Read review
“We always request a top floor room so there is no one above us.”
 of 5 bubbles smarly, 17 Oct 2016 | Read review
“Avoid room 307”
 of 5 bubbles J4028FFbrucel, 22 Jun 2016 | Read review
“If you like the pool......stay on the 1st floor at the end of the hall toward the pool. Easy access just outside the door.”
 of 5 bubbles tinabN9017XV, 22 Apr 2016 | Read review
“Be sure to tell them you have a dog in advance as they reserve the first floor for the pet rooms.”
 of 5 bubbles 446edc, 13 Nov 2015 | Read review
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