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Westin La Paloma Resort and Spa

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#16 of 127 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
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Westin La Paloma Resort and Spa
Westin La Paloma Resort and Spa
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2,662 Reviews from our TripAdvisor Community

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Showing 2,635: English reviews
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Seattle, Washington
Reviewed 2 days ago NEWvia mobile

Great resort with very helpful staff. Jose in accounting even had a fruit and cheese plate delivered to our room for our anniversary. The Azul restaurant steak meal our best meal of the trip. Pool area was beautiful with very attentive wait people. Can't wait to return!!!

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Helpful?
Thank ngaryh2
Reading, Pennsylvania
Reviewed 5 days ago NEW

Driving up to the resort, the grounds are impressive. Staff are friendly and helpful. This is a big, "convention" style resort, full of all types of amenities. However, the execution is suspect. Upon checking in, we had to go through the check in process twice and then we're told of a computer glitch. It ended up taking over a half...

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Helpful?
Thank DLL_11
West Chicago, Illinois
Reviewed 5 days ago NEW

This cannot be understated, this staff is so helpful and courteous, I stayed in "C block", just about in the middle of a very large but well appointed property. (TA recommendation) There are golf carts with drivers for the asking to whisk you away to your quiet corner or commander your shopping bags. The walk ways to and from rooms,...

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Helpful?
Thank NecieO
Doylestown, Pennsylvania
Reviewed 6 days ago NEW

Enjoyed a winter vacation in Tucson staying at La Paloma. Pleased with assistance at check-in for a room accessible to parking and pool area. Room was well done with sufficient drawer space for clothing during stay. The remodeling of rooms and pool area was well done except that shower was forced in design adjacent to toilet. This led to lack...

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Helpful?
Thank Bob D
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your great review and sharing your experience. We certainly great pride in providing you with our Signature Westin Customer service and amenities that will have you leaving refreshed and rejuvenated. Your concerns regarding the inconsistent quality your housekeeping experience has been brought to the attention to our leadership team and will be used to implement processes to...

Seattle, Washington
Reviewed 1 week ago NEWvia mobile

Large convention resort, dated and in need of a total restoration, not just soft and hard goods. That said, very nice facility with friendly and accommodating staff. Spartan desert landscaping throughout the resort is exceptionally well maintained. Large pool area looks very inviting. Azul serves a very competent breakfast and the servers were outstanding. Contingo on premises serves contemporary Latin...

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Helpful?
1Thank yogifoodi
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience with us. We did have a total renovation in 2013 but will take your thoughts into account when looking into additional upgrades. I am pleased to hear your experience with our staff and team members was exceptional and exceeded your expectations. We take great pride in providing you with authentic and refreshing landscape for...

Atlanta, Georgia
Reviewed 1 week ago NEWvia mobile

My husband and I decided to stay here so we could play the golf course. The hotel was beautiful and the service outstanding! My only complaint was the mattress which was way too hard. They did bring us an extra duvet to sleep on top of. We had a maintenance issue - shower not draining - and they fixed it...

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Helpful?
Thank Swing65
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5-star review! I am pleased to hear that you and your husband were able to enjoy your stay. We certainly look forward to seeing your during your next stay with us. Stay Well, Jim Morrissey-General Manager

Toronto, Canada
Reviewed 1 week ago via mobile

I travel for business over 200 days per year. I generally stay in brands that are much higher end than the Westin, but I do have found memories of Westin. I used to stay in Westin's a lot about a decade ago. They are reliable, generally clean and good service. So the pros and the cons: Pros: - rooms were...

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Helpful?
Thank 66_JAC
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your concerns during your recent stay with us. I do apologize about your lengthy check in process and in-room dining experience and will be sharing that experience with our leadership team. I sincerely apologize if your delivery associate did not convey our process for tray collection. Due to the layout of our property we ask that...

Reviewed 1 week ago

This was an amazing place to say with a very relaxing atmosphere! They have so many activities and even a lap pool! Great service and close to the airport. You will NOT want to leave! Will go back again!

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Helpful?
Thank BaldSerb
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5 star review. I am so pleased to hear about your rejuvenating experience. We take great pleasure in knowing that your experience was refreshing and revitalizing. We certainly look forward to your next stay with us. Be Well, Jim Morrissey-General Manager

Austin, Texas
Reviewed 1 week ago

On check in I was told that I would be upgraded because of my platinum status. To an especially nice room with a view of the golf course. Which needs to be cleaned but that she would expedite that being done. I told her that was nice of her but I did need to leave in an hour or so...

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Helpful?
Thank 652arnold
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience with us and I want to apologize for the multiple problems you encountered. The details you have shared are appreciated as we are constantly training our teams. The arrival experience is very important to us and our staff did not execute yours well at all. I have shared this with our Rooms and Food...

Reviewed 1 week ago via mobile

The hotel is absolutely beautiful The people that work at the resort are super friendly and accommodating I decided to have a spa day the last day of my business trip The entire package was rushed It was not relaxing at all. The massage Was OK except for it was abruptly ended And gave no time to wake up and...

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Helpful?
1Thank Wendy K
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your feedback about the Resort and Spa. I am thrilled that your experience with the Resort staff was outstanding. I am very disappointed that the Spa staff and services did not perform in the same way. I am sharing this feedback with the leadership team of the Red Door and apologize for the disappointment. Stay Well.

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 

Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Region: United States > Arizona > Tucson
Price Range: $235 - $585 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#8 Green Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from Westin La Paloma Resort and Spa staff and other travellers.
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Questions? Get answers from Westin La Paloma Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request an 3rd floor room, also one near an elevator walkway”
 of 5 bubbles NecieO, 23 Feb 2017 | Read review
“A bldg was close to parking, Starbucks, lobby, and restaurant.”
 of 5 bubbles freespiritbb, 14 Feb 2017 | Read review
“Top floors = best view”
 of 5 bubbles 581waynen, 14 Feb 2017 | Read review
“I followed other reviews to ask for room away from road noise.”
 of 5 bubbles FishingPastor, 9 Feb 2017 | Read review
“Get a room on the top floor of your building for sure as there is quite a bit of noise from people walking outside on the paths at night.”
 of 5 bubbles mattbU2202RF, 7 Feb 2017 | Read review
5 of 5