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Westin La Paloma Resort and Spa

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#16 of 128 Hotels in Tucson
Certificate of Excellence
GreenLeadersBronze level
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1 room 2 adults 0 children
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Westin La Paloma Resort and Spa
Westin La Paloma Resort and Spa
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2,718 Reviews from our TripAdvisor Community

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There are newer reviews for Westin La Paloma Resort and Spa
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Showing 2,691: English reviews
Liverpool, United Kingdom
Reviewed 3 weeks ago

On arrival we where shown a room in what I can only say was the bowls of the hotel It was dark grubby and smelly.we where then shown another room of the same drab style but in a better location( as in we didn't need the hotel shuttle to get there)on our first morning we got talking to some other...

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Helpful?
Thank 49lynne
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to bring your experience to our attention. On behalf of the team here are Westin La Paloma, I deeply apologize that your stay did not meet your high expectations nor our even higher brand standards on customer service. We always encourage our valued guests to speak with any of our managers or leadership team...

NH
Reviewed 3 weeks ago via mobile

Love the grounds and rooms are large and comfortable. Love the small soaker tub in the bathroom along with a separate shower. Gorgeous golf course with spectacular views. Azul restaurant is very nice, food is great. Wished there was another option for food other than a Latin restaurant. The pool areas are very nice and spacious. Love that there is...

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Helpful?
Thank NhLovestotravel
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your experience with us. I am pleased that you were able to enjoy many of our views and wonderful dining options. We do apologize about your experience with our swim up bar/grille. We take cleanliness very seriously and will be addressing this with our leadership to ensure that we provide you with...

Reviewed 3 weeks ago via mobile

The property is well kept and rooms are nice enough. Pool slide closed for renovations. One of the reasons I booked here. They could have posted these dates on website. Rented cabana w tv. Only gets a very few channels. Ordered Miller lite. They ran out at 3 pm on a weekday. Didn't deliver fruit plate included w rental. They...

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Helpful?
Thank Sandra D
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your recent experience with us. We appreciate your candor as we are always looking for ways to improve our guests experience. We do apologize for the inconvenience of the with the water slide renovations. Your comments have been shared with the rest our leadership team so that we may address these concerns appropriately. Please always let...

London, United Kingdom
Reviewed 3 weeks ago via mobile

A list of things that went wrong, from the room with a view of a massive tree to awful service by the pool to uncooked food in the restaurant. The amount of times we heard I am new here and it's my first day was alarming. They did not even know where the gym was. I even had to deal...

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Helpful?
Thank dickyhell
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share the concerns you have regarding your recent stay with us. I do apologize that we did not meet your high standards or our even higher Westin Brand Standards. You concerns regarding our training for new hires will be addressed appropriately to ensure all staff has the necessary information to assist you, our...

Apple Valley, Minnesota
Reviewed 3 weeks ago

This was a wonderful resort for our stay in Tucson. We used Tucson as a central base to explore southern Arizona and we always looked forward to coming back to the Westin La Paloma late afternoon to kick back and relax on our balcony or by the pool. The room was spacious and clean and the beds were very comfortable....

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Helpful?
Thank FritzW18
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your outstanding experience and for the 5-Star review. We are so pleased that you were not only able to explore and take advantage of what The Westin La Paloma has to offer but were able to explore Tucson/Southern Arizona as well. It was a pleasure being a part of your recent grand...

Howell, Michigan
Reviewed 3 weeks ago

Had a great business conference at the West La Paloma that included a 5-day stay. Although the resort could use some minor updating, it's still a beauty and the mountain views are breathtaking. My deluxe room overlooking part of the golf course was well equipped and comfortable. I always seem to have an issue with termperature control (even with individual...

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Helpful?
Thank UnlimitedSmileage
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your experience with us. We are so pleased to hear that you enjoyed your stay. I do apologize that you experienced issues with your thermostat. Please always let us know about any challenges you experience in your room that way we may work towards a resolution prior to your departure. We do...

Chicago
Reviewed 4 weeks ago

The Westin is so much like so many other Marriott and Hyatt resorts, but for some reason, this has always been a favorite. The mountains, hiking, the pool set-up, and the relatively compact core somehow make this an easier place to mingle at corporate events even though the rooms can be a bit spread out. Tucson has a more relaxed...

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Helpful?
Thank Artemus_Gordon
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5-star review! We greatly appreciate your loyalty to The Westin La Paloma. We take great pleasure in knowing that we are able to provide you with exemplary customer service and rejuvenating amenities that are conducive to a refreshing stay. We are also pleased to hear that the rest of your group enjoyed our tranquil environment. We...

Saint Paul, Minnesota
Reviewed 4 weeks ago

Stayed at Westn Lapaloma for a quick sunny get away. Very nice resort. Very relaxing. Offers an adult only pool which was a great option. There is a water slide and pools for families. Resort is nice and quiet. Food was ok on site. Tried two different restaurants on site. One restaurant server would be ranked below average. Would suggest...

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Helpful?
Thank Bertram5
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for sharing your experience. We are glad to hear that you were able to enjoy a few of our many rejuvenating amenities on property. We are always looking for ways to elevate our guests experience so I would like to assure you that your suggestion for additional activities will be share with our leadership team. We certainly look...

Queen Creek, Arizona
Reviewed 4 weeks ago

I stay here at least once a year and love it. If you get a desert view room you'll see the storms roll through Tucson in late July. It is amazing. Always a nice relaxing place. On weekend they used to have someone that sang and play guitar by the pools. That was one of my favorite parts, but my...

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Helpful?
Thank kjdorer
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for your 5- star review. We are so pleased to hear that your stay exceeded your expectations. We appreciate your continued loyalty and certainly look forward to your next stay with us. Be Well, Jim Morrissey- General Manager

Charlottesville, Virginia
Reviewed 20 March 2017 via mobile

The drive up is beautiful and the rooms and main lobby look nice. Room smells a little. The pool isn't as beautiful as the photos suggest. Pool food and drinks are meh, seriously overpriced and they serve cheap flip flop wine! Disappointed.

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Helpful?
Thank riverrunmom
Jim M, General Manager at Westin La Paloma Resort and Spa, responded to this review

Thank you for taking the time to share your experience. I do apologize that our 5-pool oasis and drink selection did not meet your expectations. I will bring your concerns about our drink options to our leadership team to see how we are able to elevate that experience for you and our other guests. We do hope that you will...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Experience the newest level of luxury in the Southwest at Tucson's iconic Westin La Paloma Resort and Spa. This AAA Four-Diamond resort, beautifully situated in the lush foothills of the Santa Catalina Mountains, has undergone a $305 million resort-wide rejuvenation. The result is a more contemporary, personalized flare to the resort's renowned elegance that exceeds expectations and fulfills every guests needs. Each of the 487 spacious guest rooms (including 25 expansive suites) have been meticulously reappointed, with attention to the smallest details, to provide the most relaxing and convenient space to unwind. A perfect getaway for couples, families or corporate retreats, The Westin La Paloma Resort offers world-class amenities including five re-imagined resort swimming pools and the 177a€™ Sidewinder water-slide; 27 holes of Jack Nicklaus Signature golf; the full-service, restorative Elizabeth Arden Red Door Spa; WestinWORKOUT Fitness Center; Kids Club; and 8 exceptional dining options. Just 25 minutes from the Tucson International Airport, The Westin La Paloma Resort is conveniently located near art galleries, shopping, and a wide variety of signature destination attractions and dining. Courtesy transportation is provided for guests via new Mercedes Sprinters to the upscale La Encantada shopping center. ... more   less 

Additional Information about Westin La Paloma Resort and Spa

Address: 3800 East Sunrise Drive, Tucson, AZ 85718-3302
Region: United States > Arizona > Tucson
Price Range: $212 - $512 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin La Paloma Resort and Spa 4*
Number of rooms: 487
Reservation Options:
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Also Known As:
Westin La Paloma Hotel Tucson
Westin Tucson
Westin La Paloma Tucson Arizona
Tucson Westin
Hotel Style:
#2 Business Hotel in Tucson
#6 Top resorts Hotel in Tucson
#7 Spa Hotel in Tucson
#8 Green Hotel in Tucson
#9 Luxury Hotel in Tucson
#11 Romantic Hotel in Tucson
#15 Family Hotel in Tucson
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Questions & Answers

Here's what travellers have asked, with answers from Westin La Paloma Resort and Spa staff and other travellers.
42 questions
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Questions? Get answers from Westin La Paloma Resort and Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that overlook the Golf Course were quiet with great views”
nelsonz489, 20 Apr 2017 | Read review
“Large property so if you have mobility issues get a room near the lobby.”
Stone13, 17 Apr 2017 | Read review
“try for a higher floor room, as a view of the city would be very nice. Top floor will not have footstep noise”
BrianE91, 14 Apr 2017 | Read review
“Golf course side was quiet, probably quieter than rooms facing the pools.”
Hoopsr, 11 Apr 2017 | Read review
“Ask for a top floor. Rooms with mountain views would be spectacular, but pricey.”
CTGirl2013, 5 Apr 2017 | Read review
5 of 5