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Hotel Indigo San Antonio Riverwalk

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823 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo San Antonio Riverwalk
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Showing 803: English reviews
sevilla
Reviewed 4 weeks ago

The hotel is being partially reconstructed with many of the public areas excluded, workers actually in the hotel as well as outside Noise, smell and dust that accompanies building work and the pool is not available. Construction is taking place next to guest rooms with workers and rubbish left in corridors – starting at 8.00 am and still going at...

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Helpful?
3Thank mike r
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! It is our goal to exceed every guest's expectations, every time and it seems as though we failed you. Thank you so much for your sincere and honest feedback. You have given us as a team a lot...

Baltimore, Maryland, United States
Reviewed 3 November 2016 via mobile

This is a beautiful hotel in a prime location on the Riverwalk. The rooms are gorgeous and very comfortable. The staff was all very friendly and helpful but the front desk person, Johnathon was exceptional. He went way out of his way to clear up a mistake that I had made and then checked on us regularly, making sure that...

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Helpful?
Thank Ellen B
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! We will be sure to share you kind words with Jonathan. Come back and see us soon!

Reviewed 2 November 2016

Great staff and nice roooms they also have a bar and a restaurant good food .also if you want to water taxi to down town or you can drive or walk to downtown it will not take you to long also the ghost tours is one of the best

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Helpful?
Thank Kris H
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! Come back and see us soon!

Houston
Reviewed 1 November 2016 via mobile

This is a nice hotel. We were greeted with a friendly staff. They gave us two free drink tickets for the bar because it was our anniversary. When we opened the door to our room it smelt like sweat. the sheets on the bed smelt like sweat like they have never been washed and there was hair on the sheets....

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Thank Sholi1
Reviewed 27 October 2016 via mobile

So last year I stayed here it was amazing from the room to the staff but due to the rain I had to leave early so I decided to stay again this time do it big. I booked an executive king because it has a balcony. When I got there I checked in and Jonathan was very helpful when I...

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Helpful?
Thank Amanda D
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! It is our goal to exceed every guest's expectations, every time and it seems as though we failed you. Thank you so much for your sincere and honest feedback. We understand you have plenty of options to choose...

Reviewed 17 October 2016 via mobile

My husband and I stayed here for our one year wedding anniversary, and LOVED it. We gained a friendship with James. He was so friendly and very helpful. Also gave us two free drink passes. It was about a 15-20 min walk to all of the restaurants, but we loved the walk. We took a river taxi at night, and...

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Helpful?
Thank Sierra R
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! We will be sure to share you kind words with James. Come back and see us soon!

Phoenix
Reviewed 17 October 2016

This hotel is centrally located in the heart of downtown just across from the Alamo, and just a couple of block walk from the Riverwalk. It's an old office building that has been converted to a hotel. Was totally unimpressive. Room was very small. The headboard of the bed was up against the window and there was just enough room...

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1Thank NathanKelp
Reviewed 11 October 2016 via mobile

Was very pleased with the stay at Hotel Indigo. The only negative was the bed, but I'm very picky about this. Staff friendly. Great location by the Tobin Center. I loved the decor and the outside deck. There was some construction but did not impede on anything. Great value if wanting a quick get away.

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Helpful?
Thank Jana F
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! Come back and see us soon!

Ridgeland, Mississippi
Reviewed 10 October 2016 via mobile

This hotel far exceeded our expectations in physical hotel and staff! We were on a "seat of our pants", trip. We called about 2 hours from San Antonio and I spoke with Alex . I asked for a riverview room and expressed disappointment that none were available-only courtyard rooms. When we arrived, Alex had noted my disappointment and found us...

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Helpful?
1Thank Judy L
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for the review! We appreciate the feedback and positive reinforcement! We will be sure to share you kind words with Alex and Rick. Come back and see us soon!

Cullman, Alabama
Reviewed 6 October 2016

We spent three nights at the San Antonio hotel Inigo Riverwalk this week Oct 2,3,4. I am an IHG brands regular but had not stayed at an Indigo before so I decided to try one this trip. The hotel is situated on the San Antonio Riverwalk on Saint Mary's street. It is a 20 minute walk to city center from...

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1Thank Hank_In_AL
RWIndigo, Manager at Hotel Indigo San Antonio Riverwalk, responded to this review

Thank you so much for your review. We appreciate the feedback and sincerely apologize for any issues you experienced during your stay! We are always searching for ways to better service our guests and thank you for the opportunity to improve.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Welcome the Hotel Indigo San Antonio Riverwalk, an intriguing branded boutique hotel delivering peace and renewal to people who are tired of mundane cookie-cutter hotels. Meandering along the threshold of the Riverwalk in the downtown area you will find yourself close by the Museum of Art, Alamo, El Mercado, Southwest School of Arts & Crafts, Rivercenter Mall, Henry B. Gonzales Convention Center, Alamodome, Municipal Auditorium, and Majestic Theater. Local businesses include AT&T, Baptist Hospital, Methodist Healthcare Systems, Fort Sam Houston, Brooke Army Medical Center, Kelly USA, and Lackland AFB. Imagine a 100% smoke free, sophisticated boutique hotel, whose focus is delivering guest peace, serenity and renewal. Experience true Texas hospitality at this jewel just a short stroll to restaurants and bars. Hotel Indigo offers a blend of modern contemporary living with the best in hotel hospitality. Curl up in our over-sized beds with plush bedding, duvets, pillow shams and fluffy pillows. Complimentary WiFi is at your fingertips. Relax and enjoy our Bridges Bar & Bistro for cutting edge cuisine or grab a latte where we proudly brew coffee from a local company. The Hotel Indigo San Antonio Riverwalk has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a fitness center, pool and restaurant. ... more   less 

Additional Information about Hotel Indigo San Antonio Riverwalk

Address: 830 N Saint Marys St, San Antonio, TX 78205-1306 (Formerly Hawthorn Inn & Suites)
Region: United States > Texas > San Antonio > East Side
Price Range: $153 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo San Antonio Riverwalk 3.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
Hawthorn Suites San Antonio
San Antonio Hawthorn Suites
Hotel Style:
#48 Romantic Hotel in San Antonio
#67 Business Hotel in San Antonio
#72 Family Hotel in San Antonio
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo San Antonio Riverwalk staff and other travellers.
14 questions
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San Antonio, Texas
over a year ago
Winnipeg, Canada
6 months ago
Kokomo, Indiana

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Questions? Get answers from Hotel Indigo San Antonio Riverwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a river view.”
 of 5 bubbles jim2golf, 15 Nov 2016 | Read review
“Ask for river view. We had a view of the parking lot next door. Not so pretty.”
 of 5 bubbles 26margarets, 15 Nov 2016 | Read review
“AC unit is a below the window unit (i.e., not central); you'll either end up freezing or with a damp/humid room consistently, so be advised.”
 of 5 bubbles rct415, 12 Nov 2016 | Read review
“River view rooms have construction going on either side and most of terrace is used for materials preparation and movement.”
  • Half inch gap between closed door and frame - security and fire risk
 of 5 bubbles 865miker, 5 Nov 2016 | Read review
“Get a room with a terrace and inspect the view before accepting the room.”
 of 5 bubbles Hank_In_AL, 5 Oct 2016 | Read review
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