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Extended Stay America - San Antonio - Colonnade

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Extended Stay America - San Antonio - Colonnade
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76 Reviews from our TripAdvisor Community

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Showing 71: English reviews
2 reviews
Reviewed 17 August 2016 via mobile

This place is horrible, the so called breakfast is nothing less than sawdust and plywood. Coffee is always empty and have to repetitively ask to make more. The room does not come with no dishes, its dark our lights don't work we asked for maintenance and their response is "our maintenance guy is always calling in. I can go look... More 

Helpful?
Thank KnuJam
Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the grab-and-go breakfast, the coffee is always empty, the rooms not having dishes in them, and out maintenance man not available and your issue not getting repaired is truly regrettable. We are very sorry for your experience. To make... More 

2 reviews
Reviewed 9 August 2016 via mobile

This hotel is not very clean, I think because it come with kitchen, the room kind of smell , I also saw ants in the bathroom ,hair on the pillow and the bed , carpet is dirty , there are not breakfast . So disappointed . We had to drive out to get the breakfast .

Helpful?
Thank Abigail c
Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

The staff and I read your comments about your stay with us. The cleanliness and odor issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am deep cleaning the room shampooing the carpet and treating for the pests. I am grateful for the feedback you provided so we are... More 

Dallas, Texas
Level Contributor
186 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 5 August 2016

The hotel was affordable prices. The hotel has an exercise room and an outdoor swimming pool. The room is fairly room for 5 people. There was a kitchenette which was nice to have to store snacks and foods. We didn't have much time to cook foods since we were in and out of the hotel. We pick this place because... More 

Helpful?
Thank hnre
Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that the a/c didn't cool the entire room. In response to your feedback, I am replacing the a/c unit. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at sac@extendedstay.com.... More 

Houston, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 July 2016

I spent 4 days and 3 nights while my child was at college orientation. I was very satisfied with my stay. The front staff was great (Ronnie and Dennis). They were very friendly and helpful.The room was extremely huge. It looks exactly like the pictures on the hotel's website. The room with the exception of the kitchen had updates. The... More 

Helpful?
1 Thank tarsha l
Cove, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 July 2016 via mobile

The Good: This hotel was inexpensive, roomy, conveniently located to lots of shopping and attractions, and had a polite staff. It is nicer than hotels I have stayed at in San Antonio and paid three times the price....definitely a good value. The Bad: I have a very weak sense of smell...my middle school classes after PE on a hot day... More 

Helpful?
Thank BHfamily17
Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for your recent review of your stay. I am sorry to hear of the issues tou endured in your room. In response to your feedback, I am contacted our contractor to have the room treated properly. Thank you very much for providing us with your feedback. If you would like to discuss this further, please do not hesitate... More 

San Antonio, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 June 2016

I stayed here for about a month and a half while I was working in the area. The only issues I had were the rooms are only cleaned once a week if you stay very long and that just wasn't enough. You have to ask for all the cooking equipment and the stopper for the sink. On site laundry was... More 

Helpful?
2 Thank fedzman
Manager_11525, Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear that you were not pleased with our housekeeping policy and our laundry facilities. Still, it's great to hear that you were pleased with your stay overall. Your feedback will be useful as we continue to improve our guest experience. Thank you again... More 

Oklahoma City, Oklahoma
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 8 May 2016 via mobile

We stayed at this hotel on our trip to San Antonio to watch a family member graduate Air Force basic training. On a budget at that time due to a recent trip to Chicago to watch another family member graduate Navy basic training, this place fit our budget and met our basic needs. We did have a couple of issues... More 

Helpful?
Thank Helomech1969
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

The team and I appreciate your wonderful remarks about your experience with us. We appreciate you letting us know about the issues you experienced, but are glad to read that we were able to quickly resolve them and provide you with great customer service. I’m thrilled that you found our hotel to be a good value! Thank you again for... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2016 via mobile

I read others reviews, some negative some positive so I wasn't expecting much. The room I got was HUGE... everything was clean and fresh. My stay ended up being much more comfortable than I had anticipated.

Helpful?
1 Thank Wilits2001
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you so much for posting a review of our property. It’s great to read that we were able to exceed your expectations and provide you with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

2 reviews
Reviewed 19 February 2016 via mobile

Overall the room and experience was good. The check in and check out was very easy. The only problem was that on the day of check out I asked for an extended time to noon. At exactly noon, the front desk was knocking at my door and asking if I was leaving. I had never experienced that before and thought... More 

Helpful?
Thank JoJoLewis
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

I appreciate you bringing your experience to our attention. Please accept our apologies for the service issues you experienced. To ensure that a situation like yours doesn't happen again, I have used your comments to retrain our front desk staff. Still, I am glad to read that you had a positive stay overall. Your feedback is very important to us,... More 

Houston, Texas
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 January 2016

I loved this stay. Mostly I preferred to stay in extended stay hotel because of kitchen included in the hotels and also they provide vessels. It was a very big room and spacious area around. M family liked that big and clean room very much. I stayed here in Dec 2014.

Helpful?
1 Thank Mohan G
Manager_11525, General Manager at Extended Stay America - San Antonio - Colonnade, responded to this review

Thank you so much for posting a review of our property. I'm glad that you enjoyed our spacious rooms as well as our fully equipped kitchens. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Laundry Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Antonio - Colonnade

Address: 4331 Spectrum One, San Antonio, TX 78230 (Formerly Extended Stay Deluxe - San Antonio - Colonnade)
Region: United States > Texas > San Antonio > Northwest Side
Price Range: $104 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Antonio - Colonnade 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Antonio-Colonnade Hotel San Antonio
Extended Stay San Antonio
San Antonio Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - San Antonio - Colonnade staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you get a room that is at the end of the hallway, its faster to walk the stairs than to wait for the elevator.”
 of 5 bubbles hnre, 4 Aug 2016 | Read review
“The top floor was pretty quiet as there isn't anyone above you walking around but you can still hear people.”
 of 5 bubbles fedzman, 13 Jun 2016 | Read review
“Stay here if you are broke and there is no other place available.”
 of 5 bubbles N9684VMannas, 23 Mar 2015 | Read review
“We had rooms on third floor and first and all were great”
 of 5 bubbles 342yvonnej, 8 Sep 2013 | Read review
“Can't give a tip for a good room, when these are so horribly dated, perhaps choose a room in another hotel close to this location.”
 of 5 bubbles 825andrewp, 30 Jul 2013 | Read review
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